Pro Gear Warehouse, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The inspector hired by [redacted] met with me and inspected the garage door.  I have not heard back from [redacted] nor Clorpay regarding the report.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, provided Clopay follows through with the stated resolution. 
Regards,
[redacted]

[redacted] We sympathize with the situation you are experiencing with your Clopay doors.  The warranty left on your door is a limited lifetime warranty on the paint system. The damage to your doors are a result of the force adjustment on your operator being set too high.  However, as a goodwill...

gesture, we would like to offer you $300 towards the purchase of replacement top sections for you doors.  Let us know if this is acceptable and we will process payment. Thanks [redacted] Supervisor – Clopay Consumer Services [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted],Clopay is replacing all of your door sections.  Once Doors On Demand recevies them, they will contact you to schedule the install.ThanksJosh V[redacted]     Customer Service Supervisor - Clopay Bldg Products###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] has contacted me regarding an inspection of the door.  I am in the process of scheduling an appointment with the inspector.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I am very disappointed in Clopay; however they have washed their hands of us as a customer there is no alternative except to accept their response.
Regards,
[redacted]

[redacted]It has been determined that the damage to your door is accidental damage as a result of the force settings on your automatic opener. The Clopay warranty does not cover accidental damage. However, as a goodwill gesture, we would like to refund the purchase price of your door ($378.00). ...

Please let us know if you find this acceptable and we will process your payment.Thank you[redacted]Supervisor - Clopay Consumer Services[redacted]

[redacted] Ideal Door has a 45 day policy to report issues with your door.  Your doors were purchased in 2013; therefore, we are not at liberty to offer you a refund.  Thank You [redacted]Supervisor - Clopay Consumer Services[redacted]

[redacted],We apologize for the issues you have been experiencing.  We have placed an order for your missing parts. We will watch closely to make sure that they arrive in a timely manner.  In regards to your other issues and concerns, please call our Consumer Services line at...

1-800-225-6729.  Thanks[redacted]Supervisor - Consumer Services [email protected]

Mr. [redacted],We apologize for the issue you are experiencing. Could you please let us know the dealer that you purchased your Clopay door from?  It will help in our investigation.ThanksJosh V[redacted]Supervisor - Clopay Consumer Services###-###-####