Pro Cooling and Heating Services, LLC

This is in response to a complaint made against us by a former tenant. Said tenant claims that he was denied a “referral fee” for recommending someone to rent his apartment after he broke his lease. Please note that although we offer a courtesy gift to current tenants who refer people to the renting...

office, the Tenant Referral Program was designed specifically to thank our residents for their loyalty, not to reward tenants for breaking their leases early. From the beginning, we have maintained that this tenant did not qualify for a gift and we still maintain this position. In this case, the tenant in question chose to break his lease, which made him responsible for continuing to pay rent until the apartment was re-rented (as stated in our lease). He was able to find someone willing to move into the apartment quickly, which mitigated his costs. This was the benefit he received. We have had similar situations in the past and in none of those cases has the vacating tenant received a gift for finding someone willing to move into their apartment. As stated earlier, the Tenant Referral Program was developed as a courtesy to our current tenants and we reserve the right to use our discretion on who qualifies. Since the complainant in this case was 1) not a current tenant and 2) received another benefit for finding a tenant to rent his vacant apartment, we concluded that he does not, in fact, qualify for a courtesy gift.