Pro Clean Carpet & Upholstery Cleaning

Attached, are the WDIR guidelines outlined by the state.  I highlighted the key points, that point out if termites, or any wood destroying insects are concealed or covered, and not visible to the naked eye the inspector is not responsible.  The termites, were discovered behind a wall that...

was tore down after the inspection was completed.  The inspector has no way of providing evidence of termites, if they are concealed behind a wall.  That is why the WDIR state guidelines are printed on the back of every report we do.  The report also, states that if another inspection is needed after discovering termites once an area is accessible a fee will occur.  However, Select Pest Control is 100% committed to their customer’s satisfaction.  Select Pest Control is willing to work with the client to get treatment completed and their satisfaction guaranteed.  Select Pest Control is going to contact the customer to see what they can do to resolve this issue. Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We’re sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers, we want to take every step possible to guarantee your satisfaction. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.Thank you again for bringing these matters to our attention.