Pro-Care Medical Center

This is the right patient - for sure.  We will strongly object to any accusations unethical/immoral/unlawful behavior regarding our billing/collecting procedures.  His account was turned over to collections because he had an unpaid balance and we were unable to contact him.
Our inability to contact him is a combination of a couple of issues.  First, his new patient paperwork is virtually illegible due to poor handwriting - this could have resulted in an email that bounced back and an address that wasn't entered correctly.  Second, his mail correspondence was returned back to us an undeliverable. When his account was turned over to collections, the first thing the collection agency had to do was figure out his new address.
We are working to get this off of his credit asap.  This is probably the 10th time that either I or my staff has had to contact his patient (directly or indirectly) in the past two weeks.  We are diligently working to resolve this asap.

From: [redacted] [mailto:[redacted]] On Behalf Of [redacted]Sent: Tuesday, March 22, 2016 4:18 PMTo: info <[email protected]>Subject: Regarding Complaint #[redacted]   Here is some updated information:   I just found out that the collection agency DID report his account to the credit agencies.  We reported to collection agency that his bill was paid and they are going to RUSH to get the report taken off of his credit.  It will take approximately 10 business days.  We are trying to make this a peaceful ending for all involved.   --   Best Regards, [redacted] CEO