Pro Cable Equipment, Inc

Mr*** ***
I am sorry to hear of such issuesPlease be assured your
comments are being shared with the appropriate individualsI know they will
find your remarks interesting, and will consider them carefully as we work
toward continuous improvement in all areas.
In the meantime, we would like to provide you with a shipping label to
return the Case for a refund. Please reply with email where the label can
be sent
Respectfully
Margaret T***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Will not relinquish the complaint until I have a refund
Regards,
*** ***

We are sorry to hear that you are
feeling ripped off but we can assure you that we are a legitimate business and
operate ethically with our customer's needs in mind
In response to the points you
raised in your email:
All refunds are made if and when the products are returned and you must be within the refund periodHere, you refuse to return the product with the provided
Which leads us to believe you do not want a refund.
Please feel free to reach out to me directly as the refund will not be made until the product is returned.
Sincerely,
Margaret T

We will be happy to help the Customer.  However, this is the first time we hear about this issue. We also have a return authorization form through the line that must be filled out for assistance. We were unable to locate the customers  form. Please fill out a return authorization online....

https://www.[redacted]online.com/support/warranty/  Thank you, Margaret T.