Initial Business Response / [redacted] (1000, 11, 2017/06/14) */ ***Document Attached [redacted] Greetings, We were not in receipt of this letter as the address on file is for our distribution warehouseNonetheless, after much back and forth between the consumer and us, a full refund for her orders was decided in her favorPlease see the final email correspondence belowAlso attached, please find a full refund ($77) issued on 5/10, for all orders made by the customer, including the package that was returned From: [redacted] To: [redacted] Cc: Sent: 2017-05-12:48:AM Subject: RE: RE: Your Soultanicals Order Confirmation (#***) Tamira, I truly want to offer my sincere apology for my last emailAfter reading it, I can see how it may have had a negative impact on youTruthfully, it was rather unprofessional of me and I own up to itI should not have responded in the midst of emotional overwhelm For the sake of peace, a full refund ($77) for your last orders have been grantedI am not expecting anything in return, I just really want this disagreeable exchange to end so we can both continue on with our week & livesI'll take this as a loss but a gain (professional lesson) Nonetheless, this exchange has definitely taught me a valuable business lesson and that is to utilize the support staff that I do haveI do not have to respond to every inquiry, especially if taken personallyI appreciate this lesson, after all we're human and we all make mistakes! :) Please allow 5-business days for the refund to reflect on your credit card statement, as noted by our credit processing system I value this feedback, good or bad Much Success & Best of Luck to you, ***
Initial Business Response /* (1000, 11, 2017/06/14) */
[redacted]Document Attached[redacted]
Greetings,
We were not in receipt of this letter as the address on file is for our distribution warehouse. Nonetheless, after much back and forth between the consumer and us, a full refund for her orders was decided in...
her favor. Please see the final email correspondence below. Also attached, please find a full refund ($77) issued on 5/10, for all 3 orders made by the customer, including the 1 package that was returned.
From: [redacted]
To: [redacted]
Cc:
Sent: 2017-05-10 12:48:47 AM
Subject: RE: RE: Your Soultanicals Order Confirmation (#[redacted])
Tamira,
I truly want to offer my sincere apology for my last email. After reading it, I can see how it may have had a negative impact on you. Truthfully, it was rather unprofessional of me and I own up to it. I should not have responded in the midst of emotional overwhelm.
For the sake of peace, a full refund ($77) for your last 3 orders have been granted. I am not expecting anything in return, I just really want this disagreeable exchange to end so we can both continue on with our week & lives. I'll take this as a loss but a gain (professional lesson).
Nonetheless, this exchange has definitely taught me a valuable business lesson and that is to utilize the support staff that I do have. I do not have to respond to every inquiry, especially if taken personally. I appreciate this lesson, after all we're human and we all make mistakes! :)
Please allow 5-7 business days for the refund to reflect on your credit card statement, as noted by our credit processing system.
Initial Business Response / [redacted] (1000, 11, 2017/06/14) */ ***Document Attached [redacted] Greetings, We were not in receipt of this letter as the address on file is for our distribution warehouseNonetheless, after much back and forth between the consumer and us, a full refund for her orders was decided in her favorPlease see the final email correspondence belowAlso attached, please find a full refund ($77) issued on 5/10, for all orders made by the customer, including the package that was returned From: [redacted] To: [redacted] Cc: Sent: 2017-05-12:48:AM Subject: RE: RE: Your Soultanicals Order Confirmation (#***) Tamira, I truly want to offer my sincere apology for my last emailAfter reading it, I can see how it may have had a negative impact on youTruthfully, it was rather unprofessional of me and I own up to itI should not have responded in the midst of emotional overwhelm For the sake of peace, a full refund ($77) for your last orders have been grantedI am not expecting anything in return, I just really want this disagreeable exchange to end so we can both continue on with our week & livesI'll take this as a loss but a gain (professional lesson) Nonetheless, this exchange has definitely taught me a valuable business lesson and that is to utilize the support staff that I do haveI do not have to respond to every inquiry, especially if taken personallyI appreciate this lesson, after all we're human and we all make mistakes! :) Please allow 5-business days for the refund to reflect on your credit card statement, as noted by our credit processing system I value this feedback, good or bad Much Success & Best of Luck to you, ***
Initial Business Response /* (1000, 11, 2017/06/14) */
[redacted]Document Attached[redacted]
Greetings,
We were not in receipt of this letter as the address on file is for our distribution warehouse. Nonetheless, after much back and forth between the consumer and us, a full refund for her orders was decided in...
her favor. Please see the final email correspondence below. Also attached, please find a full refund ($77) issued on 5/10, for all 3 orders made by the customer, including the 1 package that was returned.
From: [redacted]
To: [redacted]
Cc:
Sent: 2017-05-10 12:48:47 AM
Subject: RE: RE: Your Soultanicals Order Confirmation (#[redacted])
Tamira,
I truly want to offer my sincere apology for my last email. After reading it, I can see how it may have had a negative impact on you. Truthfully, it was rather unprofessional of me and I own up to it. I should not have responded in the midst of emotional overwhelm.
For the sake of peace, a full refund ($77) for your last 3 orders have been granted. I am not expecting anything in return, I just really want this disagreeable exchange to end so we can both continue on with our week & lives. I'll take this as a loss but a gain (professional lesson).
Nonetheless, this exchange has definitely taught me a valuable business lesson and that is to utilize the support staff that I do have. I do not have to respond to every inquiry, especially if taken personally. I appreciate this lesson, after all we're human and we all make mistakes! :)
Please allow 5-7 business days for the refund to reflect on your credit card statement, as noted by our credit processing system.
I value this feedback, good or bad.
Much Success & Best of Luck to you,
[redacted]