Private Specialized Tutoring Center

Ms [redacted] had an appointment scheduled for November 7thI called Ms [redacted] weeks before her scheduled appointment and asked if she can re-schedule her appointment for another dayShe responded with "no" I have people from out of state coming and we have a schedule that is in place with appointments all dayI then told her I would call her back with a solutionOn my 3rd call to her I told her I would have one of my consultants be able to keep the appointment She said "oh no I would not want to come to your bridal shop anymore I am going on every site and tell everybody about this and I even took a swear word at that point I should of ended the phone call but I didn't and she hang upI did everything I could to keep her appointment and I could still not make Ms [redacted] happyAll I asked was to change her appointment and things happen were businesses need to change appointments and this is what I get for wanting to change an appointment she has a whole day full of appointmentsI was hung up on and swore at and I was still nice and kind to Ms [redacted] Thank you,Beautiful Bride

Ms. [redacted] had an appointment scheduled for November 7th. I called Ms. [redacted] 3 weeks before her scheduled appointment and asked if she can re-schedule her appointment for another day. She responded with "no" I have people from out of state coming and we have a schedule that is...

in place with appointments all day. I then told her I would call her back with a solution. On my 3rd call to her I told her I would have one of my consultants be able to keep the appointment.  She said "oh no I would not want to come to your bridal shop anymore I am going on every site and tell everybody about this and I even took a swear word at that point I should of ended the phone call but I didn't and she hang up. I did everything I could to keep her appointment and I could still not make Ms. [redacted] happy. All I asked was to change her appointment and things happen were businesses need to change appointments and this is what I get for wanting to change an appointment she has a whole day full of appointments. I was hung up on and swore at and I was still nice and kind to Ms. [redacted]. Thank you,Beautiful Bride

Complaint: [redacted]
I am rejecting this response because:This response is inaccurate. I was called 2 weeks before my appointment, not 3. Mind you, the appointment was made on August 25 to come in Nov 7. Calling me 2 weeks prior to an appointment made months in advance is simply distasteful. Also, when they first called me to tell me that I would  have to reschedule I told them that I had this planned several weeks in advance and had people coming from out of state. They then said they would see what they could do and call me back. They called back to tell me that they were still going to need to reschedule. That is when I said that I would be sure to worn other brides-to-be about this incident. They then called me back again, and that is when they offered to let me come in. Up until the point that I threatened to expose this, they were not going to allow me to come in. Now obviously after all of that, when they did finally say they would let me keep my appointment, why would I even want to come in? Who in their right mind would? They are extremely unprofessional and the fact that they cancelled on me so close to my appointment is unacceptable. I asked to speak to the owner who never called me back. Not even to this day. The worst part of it is, they were going to cancel to go to a seminar. I have attended several throughout my life in my educational and professional career, and to act as if that was unknown up until 2 weeks beforehand is a fabrication as far as I'm concerned. Typically, things of those nature are planned well in advance. Worst of all, they admitted to having other appointments that day. Therefore, I'm not the only one impacted by their decision. As a future bride, the sheer inconvenience and again lack of professionalism this organization has demonstrated is despicable. Unlike this organization, I will admit that I did swear at the end of the conversation. I simply said that what they  had done was bullsh**. Quite frankly, it is! I'm sure anyone who was ever planned a wedding and has to orchestrate every detail that is involved would agree. I can't believe that after everything they won't even offer to tell the entire truthful story and actually attempted to make me look like I'm in the wrong. I ought to update my reviews and include this information.
Sincerely,
[redacted]