Pristine Klean

Revdex.com ResponseThank you for sharing your concern regarding your recent carpet clean.We strive to provide excellent service to every customerWe sincerelyapologize if we have failed to meet these expectationsAs we triedexplaining to you, our chemicals are odorless, biodegradable,environmentally
safe, and pet friendly, so they would not have beenthe cause of a bad odor or burning eyesWith that said, our hot waterextraction method of cleaning is designed to clean only the surface ofthe carpetIt is not designed to penetrate or effectively removesubsurface stains and odorsThere is no way of knowing what stainsand/ or odors lie within the carpet pad and as we stated prior tocleaning the carpet, we cannot be responsible for the unknownWeoffered to return and perform a deep scrub, free of charge, but theoffer was declinedWe would have loved the opportunity to return andcorrect the situation, had you allowed us to do soA refund was issuedimmediately after our phone conversationWe do not feel any othercompensation is warranted due to many attempts to correct thesituation