Pristine Corporate Network

Review: My Husband and I contracted this company to assist in a loan modification. We paid them $3000.00 up front. We were told that the process would take 30=60 days. We provided them with the paperwork requested and with numerous other requests. After 8 months of repeated paperwork requests, many of which were duplicates of what had already sent and numerous changes of people servicing our account we gave up and sought a loan elsewhere which took two weeks and cost us $1500.00.Desired Settlement: They provided no service to us in almost a year of dealing with them so I feel they should return our $3000.00.

Review: I PAID THEM 4500$ TO DO A HOME LOAN MODIFICATION, THEY ENSURED ME THAT IT WILL BE DONE. THEY FAILED TO GET THE MODIFICATION DONE, AND THEY DO NOT ANSWER MY CALLS ANYMORE. THEY WERE SUPPOSE TO SEND ME EMAILS AND CALL ME EVERY 1-2 WEEKS WITH UPDATES BUT THEY NEVER DID. I HAVE A SIGNED GURANTEE LETTER THAT THEY WILL DO EVERYTHING AND PROMISED THAT IF IT WAS NOT DONE THEN I WOULD GET MY MONEY BACK, BUT THEY HAVE NOT SENT MY MONEY OR FINISHED MY MODIFAICATION. THEY STATED THAT ANOTHER FIRM WILL TAKE OVER BUT NO ONE ANSWERS MY PHONE CALLS AT EITHER PLACE, NO ONE RETURNS MY EMAILS. I AM HURTING FOR MONEY THIS WAS HARD TO DO ANYWAYS BECAUSE I AM IN UPSIDE DOWM WITH MY HOUSE. I DID EVERYTHING THEY TOLD ME TO DO BUT STILL THEY TOOK MY MONEY AND DID NOT PROVIDE THE SERVICE THEY WERE SUPPOSE TO. I WANT MY MONEY BACK AND I CAN ASK MY OWN BANK TO DO THIS FOR ME. I TRUSTED THEM AND THEY TOOK ADVANTAGE OF ME.Desired Settlement: I WANT A REFUND OF THE MONEY I GAVE THEM TO DO THE SERVICE ASAP. I HAVE WORRIED ABOUT THIS FOR SO LONG AND STILL AM GETTING NO WHERE. I JUST WANT MY MONEY AND I WANT A MONEY ORDER OR CASHIERS CHECK SO I AM NOT SCAMMED AGAIN. I HAVE ALL THE EMAILS I SENT THEM WITH PHONE NUMEBRS AND THE PROMISES THEY MADE. PLEASE HELP ME GET MY MONEY BACK AND I HOPE THEY HAVE NOT DONE THIS TO OTHER CUSTOMERS.

Review: Pristine promised verbally over the phone to reduce or eliminate one or both of our home mortgages. They did nothing of the sort. They charged us for work on both (3990 paid in full on 10/8/2013 and $2495 paid in full on 12/5/2013) and did nothing for us. EMPLOYEES ON THEIR END WHO WERE "HANDLING" OUR CASE KEPT LEAVING THE COMPANY AND SOMEONE NEW WAS ASSIGNED. WE WENT THROUGH THEIR OWN CHANNELS FOR A FULL REFUND, WHICH WAS FAXED AND EMAILED TO THEM REPEATEDLY FROM JUNE 25TH - CURRENT. EMAILS COME BACK "UNDELIVERABLE'. They have done absolutely NOTHING to assist in a modification with either lender - they simply TOOK OUR MONEY and then ignored us after they received it. My husband and I are left to fight for our home against foreclosure now due to these insensitive criminals!Desired Settlement: Return the funds you took from us so we can use them towards saving our home. I have an email that one of your employees "accidently" emailed to me with a list of employee "Pay Day\ Submission Bonus-Winners". Employee [redacted] apparently received a "BONUS" when we made a payment of $1,330 in August. RETURN OUR MONEY THAT YOU TOOKO FOR DOING NOTHING!

Review: HELLO,I HAVE BEEN RECEIVING JUNK MAIL FORM THE "CHASE HOME RETENTION" DEPTARTMENT SINCE FEBRUARY 2013, THERE IS NO ADDRESS ON THE ENVELOPE, ONLY A PHONE NUMBER WHICH I HAVE CALLED NUMEROUS TIMES AND ASKED FOR MY NAME AND ADDRESS TO BE TAKEN OFF THEIR MAILING LIST, BUT AS OF TODAY, I AM STILL RECEIVING THIS JUNK MAIL. THEIR PHONE NUMBER IS [redacted]PLEASE ASSIST. THANKSDesired Settlement: PLEASE INVESTIGATE THIS COMPANY, AS I BELIEVE THEY ARE ATTEMPTING TO SCAM US.

Review: Entered into an agreement for restructure of mortgage. It took over a year. We finally received form to get our deposit refunded and then they went our of business. We have over 500 pages of correspondence we sent back and forth to them, promising that the restructure was on schedule or they were refunding our $3200.00 paid up front for servicesDesired Settlement: We just want out initial investment back due to misrepresentation

Review: I went to visit this place to see if they were a real office and met with one of [redacted] assistance, which I cannot recall his name. They pretty much sold me a dream saying they can help by getting us a principal reduction on our home because they have access to money that Obama has given to the banks, but the banks are not releasing it to the public.

[redacted] asked $4995.00. At the time we were very desperate and in need of assistance, our budget was very tight and we've cut so much cost in our home already. I have all this proof in e-mail. I had asked him that how are we to pay for this. And he said to stop paying for 2 months on the mortgage and pay them. So he recommended us to miss 2 months of the mortgage to pay them the $4995. We were payind $2649/mo. on the home at the time. So they did not begin our so called "modification" until they received our full amount.

3rd month comes they said to pay to the bank as we normally would. The bank now refuses to accpet our check and returns our check asking for us to pay the full balance which is 3 months in total. [redacted], says to get cashiers check from the bank and mail it to them, they have to take it. 4th month, no. Checks keeps coming back fees are accumilating. They have now failed 2 attempts on a home loan modification. This wasn't working, they still insisted in trying a 3rd time, but by the 3rd time 8 months in, the bank has foreclosed our home. So I had a conversation with [redacted] are they guaranteeing that we can stay on our home, and she said no. A sale day was coming in the next week. So we had to hustle, I ordered a reinstatement from the bank what they need from us to get current. Since we were in foreclosure, they would not help us waive the late fees, so we had to pay full which was: $24,747.62

That is 8 month missed plus late fees.

I emailed their compliance department about a refund. Called [redacted] (Compliance Manager) 8 times. Emails, No responses.Desired Settlement: Refund plus all late fee and charges.

Review: Company was contracted to provide home loan modification for two loans. They charged me $3000 and took 7 months to end up with me doing most of the work and filling out the proper forms. Their communications with my lender were poor and they did not follow through with questions and problems associated with their service. Calls and emails were not returned and a request for a partial refund for services not provided was never answered or addressed. My lender finally dealt with me directly and the issue was resolved within two weeks. Pristine passed me around to several different representatives and neither were able to get the job done. They caused me to take a credit hit with their inability to perform their service. They told me it would take three months to get both of my loans modified and 7 months later they had very little to do with getting one of the two loans modified. They never responded to inquiries about the second loan and they never finished the services they agreed to provide for my fees. I requested a partial refund and they never responded. This company and their service borders on a scam and I want to warn anyone from seeking help from this company. I don't understand why I was required to pay $3000 for 7 months of faxing the same documents over and over.Desired Settlement: I require a partial refund of $1500. It is appropriate as they only partially worked on half of my promised services. They failed to address the second loan and they failed to provide the full services they agreed to. They failed to achieve their results in the three months they said it would take at a maximum. 7 months passed before any resolution was achieved with my lender and myself. Pristine had very little to do with the work.