Priority Sedan Inc.

October 14, 2014On September 22, the representative called to book transportation from Union Station, Washington, D.Cto *** ***, VAIt is miles from Union Station and 2% hours one way (hours round trip)We quoted him “garage to garage” hours G $per hourThe all inclusive total was
$The representative stated that he understood the fees.After booking the first leg of the trip, he requested a return trip on September @ 10:amWe made another reservation for him for the return trip for the same dollar amount $The passenger called at 7:40am on Wednesday, September to cancel the 10:15am pick upI explained to the representative that the passenger did not cancel within the hour cancellation window and that our chauffeur was already on his way to pick her upBased on our cancellation policy she was responsible for the fee.I spoke with the representative on September and explained the trip details to him againHe said that he understood and to keep a customer happy, I told him that I would take 30% off his next trip because this ticket was closedHe stated that he did not come to the D.Carea often so I offered him a 30% discount in a city of his choiceHe chose New York.If you have any further question, please feel free to contact me again.Sincerely,Shadi S