Priority Plumbing Reviews (%countItem)
Priority Plumbing Rating
Address: 1594 Dupont St, Toronto, Ontario, Canada, M6P 3S7
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The company was hired to replace clay pipes in our dining room so they had to dig a hole in my house to replace. The promised us the area would be closed off. When I got home I found that when they ripped up the hardwood that had nails, they tossed it in my brand new kitchen and damaged it in 8 places. The nails also scraped up my hardwood in 6 places. ***. The level of disrespect for someomes property is appalling.
I expect them to cover the cost to repair my kitchen cabinets and hardwood in my kitchen. The work order agreed to the damage to drywall and hardwood in the dining room area only.
Hi ***, We appreciate being part of the renovation team of your home. We perform thousands of jobs every year just like yours, and we are sorry that we fell short to some degree on your project. However we are happy to have resolved all issues and are pleased to have resolved this situation for you, promptly and in full. Thank you.
Unsatisfactory customer service. Plumber Matthew overcharged, overestimated labor time for radiator valve/connector replacement job, didn't explain Service Partner Plan, planted promotional lawn sign without seeking permission. Office promised refund. No action. E-mailed detailed review. No response. Paid owner Austin a surprised visit. Refund finally deposited on day 13.
Dear Wai M., As you witnessed first hand during your visit, our offices were under extensive renovations and this caused your refund to take 4 days to process as there were no offices for four days. We explained to you over the phone that refunds can take up to 7 days to process, in addition to explaining your service plan in detail. Perhaps there was some communication barriers which limited the understanding of these details. If you would kindly explain what specifically was unsatisfactory with our level of customer service, we would greatly appreciate it as we are always seeking to improve. We pride our elves on providing Quality, Convenience and Cleanliness to all of our clients ***. The job that was performed by Matthew was highly technican in nature, he did a great job for you and as such should be recognized as such. Kindest Regards, The Priority Team.