Priority Nissan of Chantilly

This is the first I have heard of this issue. I will personally solve this problem when I get back in town on 10/11/2017

Dear Revdex.com, | spoke to [redacted] on 9/20/2015 about her issue with her [redacted]. She explained to me that she had an oil leak and was uncomfortable driving the vehicle. I explained to her that we did find a defective part that was leaking oil and replaced the part under warranty. The vehicle...

is back to factory specs and there is no longer an oil leak. [redacted] mentioned that she would like a new vehicle. informed [redacted] that after almost a month, with the vehicle being titled I could not switch her into a new vehicle. I also informed her that the reason for factory warranties are in case there are any issues such as this that the vehicle is covered. I let her know that the only way to get a new vehicle would be to open a case with Nissan Motor Company and they could determine if this vehicle was a problem and Warranted replacement. I also informed her that in my experience one warranty repair was probably not going to qualify for replacement through the factory but I would give her the information she needed to try. Unfortunately there is nothing Priority Nissan can do for her other than perform the warranty repair as per the manufacturer. Please feel free to contact me if I can provide anymore information.Thank You,Steve S[redacted] General Manager Nissan of Chantilly

Oct 26 2015Dear Revdex.com,On 9/23/2015 [redacted] purchased a certified preowned Nissan [redacted] from Priority Nissan Chantilly. [redacted] insisted we add a backup camera and remote start. We mutually agreed to sell the vehicle for $25498.00 on the road including tax, tags and the remote start and back up camera. We did exactly that. About a week later [redacted] came into the dealership saying we cheated him. The used car manager, Alan G[redacted], tried to sit down and go over the figures with [redacted] but he refused and threatened Mr. G[redacted]. Priority Nissan did what we agreed to do. If, as a matter of goodwill, [redacted] would like a service creditor a complimentary detail we are willing to discuss that with her. [redacted] is not on the title or the loan and we wish to have no further dealings with him as I feel responsible for the safety of my employees.Steve S.General Manager

[To assist us in...

bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Mr. S[redacted] previously answered that I had been given a refund. Once I clarified and prove he was lying he now retracts his offer and refuses to grant the full refund of product and gas. Really this dealership never habe me a receipt for the camera,  nothing showing or ecplaining it was an aftermarket product or there isn't a customer satisfaction guarantee. Verbally I was told there was a guarantee but as it has been proven in these replies from the manager, they lie! Please cut the politics and refund me for the camera and my gas. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I also would like for them to call us when the tags have arrived, so that we can pick them up ourselves, as I do not reside at the address that was provided to them. A good contact number for us is ###-###-####. 
Regards,
[redacted]

From: [redacted] <[redacted].com>Date: Tue, Aug 18, 2015 at 6:48 AMSubject: Complaint against Priority Nissan of Chantilly VA ID [redacted]To: "[email protected]" <[email protected]>To whom it may concern:I am pleased to report that the situation has been...

resolved.  I am requesting that you may close this complaint that was filed:7/28/2015 9:57:25 AM against K H Chantilly, LLC. My Case was assigned ID [redacted].Thank you for your help. If there are any futher questions, please feel free to contact me at: [redacted].Sincerely,Yvonne *. B[redacted]

See Attachment.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as...

Answered]
 Complaint: [redacted]
I am rejecting this response because:Though the business responded, they have not resolved the issue yet. The business has not contacted me, or issued my finance company a refund yet.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 
 Complaint: [redacted]
I am rejecting this response because:
This letter, which is dated October 26 was received as a response to my initial complain. It does not resolve any of my recent claims, neither does it deny them.
Regards, 
[redacted]

Review: I attempted to buy a pre-owned vehicle from this dealership. The used car manager made a deal with me and my son, I went home to get checkbook and on the way back to dealership, I was told the car was sold. That they took a deposit. About a week later, car is still available (for sale) on the dealership used car inventory and online advertisement.

Used Car Manager basically lie, discriminated against me and embarrassed me in front of my son.Desired Settlement: Be allowed to purchase car at dealer cost due to business malpractice

Business

Response:

To Whom it my concern,

On November 30th **. [redacted] came in and looked at a 2009 Acura TL. [redacted] had a 2008 Dodge Charger to trade with a payoff of $13,521. The vehicle was appraised for $8000.00 The resulting situation was that **. [redacted] had $5521.00 in negative equity. We told **. [redacted] that he needed a minimum of $3500.00 down payment to purchase the Acura. He informed us that he had only $500.00 to use as a down payment and asked us to extend him a promissory note for the balance until the end of December. We told him we would not do that. **. [redacted] called back later that day and wanted to renegotiate the price. We said no. Subsequently we took a deposit on the Acura and sold it to another customer. We never had a deal with **. [redacted] and we didn't have a bank who was willing to finance the loan for him. There is nothing more we can do for **. [redacted]. Thank You,

Review: They still owe me $500

last October I went to their place and try to buy a Maxima.

They don't have 2012 model in stock, they say I can drive a 2013 model home and when they got 2012 I can change it back. They ask me to put some "deposit" I was thinking it's towards the car driving home(they never told me it's towards the car I gonna to buy, and it's not refundable ). And due to "Sandy" was coming , we didn't drive the 2013 model car home at all. Later we change our mind I bought from other dealer.

And they refused to give back my $500.

I called them many times, one of their mangers said:"We have a lot customer much more valuable than you, so we don't have time." I contacted Nissan USA and Nissan Chantilly agreed to give back my money after that but they never do.

Avoid this dealer for sure.Desired Settlement: Give back my $500

Business

Response:

See attachment or check attachment tab.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,