Printing For U

Review: Was looking to get 1000 booklets printed for my client and found this business because it was a drive-able distance, from Queens. I called many places and based my selection on the turnaround time, price and the educated designer that was helping with the formatting and preparation, this was reassuring. I assumed a printing company would have the capability of printing at a high professional quality. But I was wrong and should have done a better job looking at the ratings online. I'm not the first unhappy customer...After I received the batch I personally thought they were poor quality. I wanted to see what my client thought... So I brought the batch back to my office and my client was sad, rightfully so, for many reasons. The staples were ripping through inner pages. The finger prints were obvious and the paper, after touched once, had marks on it. The card stock was too thin even though they recommended the 100# paper weight. There was a feint white line that was produced and almost on every copy which was not part of the design. My client was unhappy and I couldn't agree more with him, it was just unacceptable.I called and spoke to [redacted], not the owner, his staff who deals with these types of matters. He told me that he assumed I was familiar with printing because the design was very nice. DESIGNERS DO NOT AUTOMATICALLY KNOW EVERYTHING ABOUT PRINTING MATERIALS, which I explained to him. After some unproductive conversation, and unwillingness to accept the fault and poor quality, I expressed that my client needed the job for a convention which was 4 days away. He said it would not be impossible. That's not good enough.My advice to PRINTING FOR U is to not patronize customers, don't assume your customers know what you know, and just be nicer... so rude so many levels. I will never deal with this company again and do not recommend them to anyone. HIGHLY UNRELIABLE AND UNPROFESSIONAL. GO SOMEWHERE ELSE.Desired Settlement: I mailed all products back to them and will likely take legal action if they don't refund me. Total amount is $820.00

Business

Response:

To whom it may concern.

Customer placed this order with Printing for U ,Inc. over the phone on Monday, January **, 2013.

From very beginning, customer ([redacted]) requested estimate for 300 booklets and it was a rush order.

Our minimum order to run is 1000 booklets.

I personally explained to customer with all details, why we cannot print less than 1000 booklets and gave estimate $820 for 1000 Booklets - 12 Pages

Size 5.5" x 8.5'1

100# Text Coated Two Sides Gloss Pa per

Printed 4 Color Process, Two Sides Bleed (Solid Heavy Black Composite Colors) Saddle-stitched, Folded, Trimmed.

Invoice attached.

Customer approved estimate and authorized us to charge deposit of $200 on his American Express Credit Card on the same day.

Copy of charge attached.

We received electronic file with actual artwork by email. Actual artwork provided by customer was not ready to print. I assigned our best prepress operator (designer) to fix the file, make all corrections necessary to complete this job on time and in best quality. We spent more time, than we anticipated to meet customer satisfaction.

Copy of all out coming and incoming emails attached.

Finally layout was approved by customer and sent to production. Copy attached.

Order was printed and completed on time. We printed 1100 booklets and invoiced only

1000. We never charge extra for overrun.

Job was picked up by Customer ([redacted]) personally and he Paid balance $620 by

using AX Credit Card in our office.

Copy with [redacted] signature attached.

[redacted] was very satisfied and pleased to receive booklets on time and in good excellence. By his own words.

He left our office in good mood and with gratitude.

Next day [redacted] called and claimed, that HIS customer dissatisfied with how black cover was printed. According [redacted] statement, this is not what HIS client expected.

I was never told, this job for resale. I never have opportunity to talk to HIS client.

Order was placed, approved, picked up and paid by my Very Happy Customer [redacted].

Few days later we received letter from American Express and return UPS shipment with these booklet. First, I personally counted booklets one by one. It was shortage - 300 booklets.

This is all, I have to say in our defense.

Thank for the opportunity to work with American Express. If you have questions, please do contact us at any time.

[redacted] General Manager

Consumer

Response:

At this time, I have not been contacted by Printing For U regarding complaint ID [redacted].