Print Express, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Tempe Kia stands behind the facts provided below. Ms. [redacted] came to Tempe Kia with her mother, [redacted] on December 8, 2017 around 12:30pm. Ms. [redacted] spoke to one of our sales associates and told him she was looking for an SUV with leather, sunroof, heated/cooled seats and [redacted] of the safety features. The sales associate showed her a 2018 Kia Sorento SX. Ms. [redacted] said that she had $15,000 to put down and that she wanted to keep her payments under $300/month. After test driving the vehicle and negotiating the price, Ms. Mandelson agreed to purchase the vehicle. The deal was sent to the bank for approval. At that point Ms. [redacted] began to calculate the money she was using for the down payment and realized that she did not have $15,000 to put down and only had $11,000. This changed the terms of the loan and increased her monthly payment. She was hesitant about the new payment amount and wanted to think about it. At that point, Ms. [redacted] decided to take the rental car she was driving back to Enterprise (about 5 minutes away) so she would not be charged for another day. After dropping the rental car off Ms. [redacted] came back to the dealership and discussed her concerns with her mother. They both agreed that they could afford the higher payment and agreed to purchase the vehicle. Ms. [redacted] signed [redacted] contracts, documents and disclosures. She wrote two checks totaling $11,000 for her down payment and took possession of the vehicle and drove the vehicle home. The next morning, Ms. [redacted] came back to the dealership and said that she did not want the car. She was yelling at everyone in the showroom, including customers. I asked her multiple times to calm down so that I could help her, but she would not calm down. She repeated over and over that she was [redacted]owed 72 hours to “return” the car. I asked Ms. [redacted] to come into my office so that I could understand what she was talking about. I also told her that we could go over her options, but that once she signed the contract and drove away in the vehicle she could not “return” it. At that point, I went to get her file in order to discuss everything with her and when I returned to my office she had already left the dealership and left the vehicle she purchased in front of the dealership. The sales manager and sales associate contacted her and asked her to come back to the dealership to go over her concerns and to discuss her deal. She agreed to return later that evening, but she did not show up. I assume she is referring to the FTC’s “Cooling-Off Rule” when suggesting that she has 72 hours to cancel, however automobiles are an exception to that rule. Please refer to https://www.consumer.ftc.gov/articles/0176-buyers-remorse-when-ftcs-cooling-rule...⇄ Tempe Kia considers customer satisfaction extremely important. We did everything we could do to help Ms. [redacted] however; she signed a contract and took possession of the vehicle. Ms. [redacted] stopped payment on her checks to the dealership after she was in possession of the vehicle and after she had signed a contract agreeing to pay. Tempe Kia did not try to “rip off” her or her mother for $50,000 as she claims. They came to the dealership unsolicited and agreed to purchase the vehicle. Ms. [redacted] and her mother were treated fairly and everything was explained to them multiples times before they signed the contracts and drove away in the vehicle. Tempe Kia cancelled the contract since Ms. [redacted]’s checks were voided. Further, Tempe Kia has not pursued legal action for the expenses incurred on this transaction. Ms. [redacted] put over 50 miles on a NEW vehicle, returned the vehicle dirty and did not return the spare key. On the other hand, Ms. [redacted] is not out any money for this ordeal yet continues to make false accusations and file false complaints with numerous entities. Tempe Kia has not contacted Ms. [redacted] since the days immediately following her purchase or tried to collect any money from her. I would ask that this investigation be closed and that Ms. [redacted] refrain from contacting Tempe Kia in the future. Thank you,Katelyn H[redacted]

Complaint [redacted]   We apologize for the lack of communication with Mr. Cruz.  We were able to reach Mr. [redacted] by email on November 8th.  We have since then cancelled the service contract with [redacted].  The check will be sent to the lienholder of the vehicle, TD Auto...

Finance, tomorrow the 16th.  Attached is the email correspondence and a copy of the check.    Sincerely, Michelle [redacted] General Sales Manager Tempe Dodge Chrysler Jeep Ram

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I’m sorry to hear about Mr. [redacted]’s bad experience.  We do our best to make sure all of the
information on www.tempekia.com is as
accurate as possible at all times. 
Unfortunately, we are victims of technical glitches and human “typos”
from time to time.  On 9/28/2016,...

stock
number [redacted] was incorrectly posted with a price of $15,848.  This vehicle should not have even appeared
online, as it had not been through the shop for a safety inspection and
couldn’t be sold yet.  There weren’t even
any pictures of the vehicle online at that time- just a stock photo the
software system posted to the website. 
Vehicles are not supposed to show up online until they are available for
sale.  We had a major issue when we
switched computer systems a few months ago. 
On our old system, trade-ins were entered into inventory once the deal
was “finalized” in our business office. 
With our new system, once we “accepted” the deal in our finance office
(which we typically did once the customer took delivery), the new system
entered the trade into inventory and it appeared online.  As soon as this issue was brought to our
attention, we immediately tried to rectify it. 
We have found a way around this issue and have adjusted our processes so
that inventory doesn’t post online until a vehicle has been through a safety
inspection.  Errors can still occur,
however.  We are diligently working to
catch and immediately fix kinks in the new software systems we
implemented.  Unfortunately, this was one
of those errors.  We do post a disclaimer
on most of the pages on our website in case a customer sees something in error
before we get a chance to fix it.  This
disclaimer was on the vehicle detail page for stock number [redacted] when Mr.
[redacted] looked at the vehicle online.  Disclaimer: We will make our best efforts that posted prices
are always accurate however, we are not responsible for any typographical or
other errors that may appear on the site. If the posted price for a vehicle or
service is incorrect due to a typographical or other error, such as data
transmission, etc., this Dealership or Pixel Motion, Inc. are only responsible
for the correct price, which will be provided as soon as we are made aware of
such error(s). Ultimately, it is your responsibility to ensure that the
information is 100% accurate with the Dealer.Posted vehicle images and descriptions on our website is
representative to what is provided by our suppliers. Please note that the
actual vehicle may slightly differ from its specifications and/or images. The
Dealership is not responsible for any typographical, pricing, product
specifications, advertising or shipping errors. Advertised prices and
availability are subject to change without notice.In the event a vehicle is posted at an incorrect price due
to these errors, or if an error in pricing was received from our suppliers, the
Dealership reserves the right to refuse and/or cancel these orders.Second key, floor mats, Navigation SD Cards/DVD's and
owner's manuals may not be available on all pre-owned vehicles. While every
reasonable effort is made to ensure the accuracy of this data, we are not
responsible for any errors or omissions contained on these pages.As far as the claim we tried to “bait and switch” Mr. [redacted],
that was not our intention at all.  Once
we realized we could not sell the vehicle, we simply offered Mr. [redacted] some
alternative options.  We were willing to
offer Mr. [redacted] a discount on a different vehicle.  We even offered to purchase lunch for Mr.
[redacted] for his inconvenience, which he chose to decline.I apologize that Mr. [redacted] was upset that we didn’t even
show him the Sorento, but that is per our company policy.  Our sales personnel are told to not even show
a vehicle until it has been through the shop and is fully available for sale.  There have been times in the past when we
thought we would retail a vehicle, but chose to send it to the auction or sell
it to a wholesaler after an inspection by our technician.  We don’t know 100% whether we will consider a
vehicle for sale on our lot until after the safety inspection is done.As seen by our excellent customer service ratings on
multiple websites, we try our best to take care of all of our customers.  I’m disappointed that Mr. [redacted] feels like we
didn’t properly take care of him.  We are
still willing to try and help Mr. [redacted] find a vehicle if he chooses to contact
us in the future.  Stock number [redacted]
has now been through the shop, pictures were taken and uploaded to the website
on 10/10/16, and the vehicle is now available for sale for the correct price of
$18987.  Please feel free to contact me
for any additional information needed. 
Again, I apologize we disappointed Mr. [redacted].Sincerely, Michelle F[redacted]Tempe Kia General Sales Manager###-###-####[redacted]

Please see previous  invoices supplied.  Tempe Kia did not receive any information prior to 4-18-17 about this incident.  The vehicle had a  engine issue that was documented on june  2nd 2016. This was also noted on paper work from Eanrhardt Kia provided by the customer, the vehicle was there 1351 miles before us. Both repair orders state engine has "sludge". This is damaging to the engine and can cause total engine failure. When we saw the vehicle 6-2-16 customer stated loud ticking and rattle sound when engine is running.  We would also like to see the report from there insurance company and why the did not cover the repairs. We needed to be informed when event took place and actual information on what caused the situation .  Thank you,