Princeton Orthopedic Associates II, PA

The patient called in regards to this overpayment on 10/31/14. After careful review we determined at that time the patient was correct and an overpayment was noted on this account. The patient was assured a refund would be forthcoming within the next weeks. Our turn
around is to weeks as we process the refunds monthly. Depending when the request comes in and when the refunds are being generated, we quote the patients weeks. Please let me know if there is anything else I can do in regards to this issue. Thank you for your attention in this matter Sincerely, ** ***Billing Office ManagerPrinceton Orthopaedic Associates II PA

Review: payment of $146.52 made on 8/15/14. Although company aggress it was in error cannot get refundDesired Settlement: send check for $146.52

Business

Response:

The patient called in regards to this overpayment on 10/31/14. After careful review we determined at that time the patient was correct and an overpayment was noted on this account. The patient was assured a refund would be forthcoming within the next 4 weeks. Our normal turn around is 2 to 4 weeks as we process the refunds monthly. Depending when the request comes in and when the refunds are being generated, we quote the patients 4 weeks. Please let me know if there is anything else I can do in regards to this issue. Thank you for your attention in this matter Sincerely, [redacted]Billing Office ManagerPrinceton Orthopaedic Associates II PA