Princeton Enterprises, Ltd.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is clear that the customer service  thought I WORE the watch for two months before I tried to return it.  This of course is not true.  This watch was a gift for my fiftieth birthday which was 11-2-15.  The watch was bought on 10-3-15 to ensure it was in hand before we left for our vacation. The watch was worn for approximately 24 hours before it was deemed defective and because we are used to doing business with MODERN companies we figured there would be ZERO problem with the return as we had paid quite a bit of money for the product. We even offered to upgrade and purchase a more expensive watch for their troubles.  I am sorry that they are struggling with this brand of watch ([redacted]) and the returns that are coming along with it but that is ot the problem of the consumer. 

Regards,
[redacted]

We regret the inconvenience to the customer, but in this case we need to stand behind our standard return policy.  The customer has had the watch for over two months and indicated that he had been wearing it.  At some point, he got water in it and now wants to exchange it for a different...

watch.Our return policy clearly states that watches must be returned in new, unworn condition.  Had the watch been defective when he first wore it and within the 30 days, we would have taken it back and returned it to the manufacturer.The manufacturer, [redacted] does have a two year "buckle to buckle" warranty. so the watch can certainly be fixed, but he will need to follow the instructions in his warranty manual.  [redacted] is in California -- the same state as the customer, so he should get quick service from them.[redacted]Princeton Watches

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for informing us about this customer's experience.Because the customer in good faith thought the watch was defective we are issuing a complete refund.  The watch was evaluated by our QA department and found to be in perfect working order, but we should still have given the customer...

the benefit of the doubt.We issued a credit today to the original credit card for 15.35 which was the shipping deduction.  Since we can't credit the credit card for more than the original amount, our accounting department will be issuing a check in the next week for the $5.78 that the customer spent to return the watch to us.

Thank you for calling our customer's problem to our attention.The customer bought the watch from us two years ago.  We are not sure when the problem started but when we contacted him a few days ago, he indicated that he had been contacting the manufacturer, not us to attempt to solve the...

problem.Even though this item is not covered by the warranty, and is well beyond our return policy, we have ordered a replacement clasp from the manufacturer at our own expense and will send it to him at no charge as soon as it arrives.The customer has indicated that he appreciates this, and is happy with this solution.