Princess House

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [ This company is horrible For you to say I misused my pots and pansThe only thing I did was use them I have a family and cook days a week there never any misuseWhen I purchased my product I was told they can be replaced and that is was lifetime,never was I told about any restrictionsNor was it told that I couldn’t use them my way it’s ridiculous that you say I caused thisFor you to say it’s due to high heat as if I don’t know what I’m doing, I have been cooking for over yearsAgain this is ridiculous and my products need to be replaced, again I was told by many people that they could be and that is why I purchased themI’m also shocked of how horrible your service has beenThe only way to resolve once again is to replace my product which I prefer if not then a full refund for what I paidIt is not right to mislead customers and then do nothing to make it rightIf you cannot assist me then I would prefer to deal with someone above you.] Regards, [redacted]

This message will confirm that Princess House Customer Service has reached out to the customer and confirmed that Princess House will credit the amount she paid for the Fantasia Fresh 3-qt Storage container, to her credit card, for the week ending July 14, We apologize for the inconvenience this matter has caused the consumerI do want to point out to the consumer, that Princess House products are no longer limited to crystal products as we have greatly enhanced our product line to include stainless steel cookware, storage containers (made of plastic and/or glass), dinnerware, cutlery, décor etcThank you [redacted] Princess House IncMyles Standish Blvd.Taunton, MA

A Princess House Customer Service Rep has been able to reach out to Ms [redacted] to discuss her complaint Princess House has decided to refund her the full purchase price as she requested Pursuant to her claim, we have clarified that the item she purchased is not defective as it was not a product containing a non-stick surface, nor is it marketed as having a non-stick surface.Thank you [redacted] Director, Legal & CompliancePrincess House Inc

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]