Please accept our apology you did not receive your order as promptly as you expectedWe experienced an unusually large number of orders, which disrupted our delivery scheduleAgain, we apologize for any inconvenience this may have caused and look forward to filling your future orders in timely manner.We have issued a refund for the shippingand have included the tracking information
We did not tell this customer that she cancelled her card. we did however, advise that we will issue a check because her card expired as reflected in the image.
as indicated here, the $is for shipping and handling and is not included in the groupon purchaseI have attached the original order confirmation showing the debit of the journal, the shipping charge and the credit of the groupon codeAs per every deal available on Groupon - (Groupon labels the section "the fine print" , because it is information to note) The Fine PrintPromotional value expires days after purchaseAmount paid never expiresLimit per person, may buy additional as giftsLimit per orderValid online onlyValid only for option purchasedShipping not includedDoes not ship to AK/HI/Canada/Puerto RicoMost orders ship within business days from the redemption dateDoes not ship to PO boxesNo returnsVoucher is non-transferableMerchant is solely responsible to purchasers for the care and quality of the advertised goods and services
Please accept our apology regarding the difficulty you are experiencing placing your order on our siteFor your convenience, the instructions to place your order are below: Retrieve the voucher codeVisit [redacted] Choose item(s)Select the quantity and enter personalization and click the "Order Now" buttonFrom the checkout page enter the redemption code into the "Promotion / Gift Certificate" field, and click applyTHIS WILL ALLOW THE TOTAL TO BE ADJUSTED TO THE PROMOTIONAL DISCOUNTALL promotional codes (redemption certificates) start with ck, es, gn, gg, g5, g4, or getcany information provided that starts with 1000- OR LG- is the receipt for your purchase of the discount code which will not work in our system
We did in fact order a replacement for the customer - and after being advised of our willingness to resolve for the customer- the customer requested that the replacement order be cancelled and as per the complaint listed here - has advised that although she had received of items - wants a refund for the entire orderWe are still interested in seeking a resolution with the customer - please adviseWe regret that we will not be able to issue a refund for personalized items as outlined in our company policy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] You just keep repeating the same thing over & over I provided all of the codes starting with G, when I started thisHere they are againI needed of Charm Bangle Bracelet with the initial GThere is also a copy of order form where I tried to use the codesRemember these codes have been rest by [redacted] , and shoponlineNONE of them ever worked In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am still getting message that codes do not exist In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.They shipped my item and it was received today THANK YOU Sincerely, [redacted]
Revdex.com:I received the flag yesterday in the mail; exactly one month and days after I originally ordered itI learned my lesson from this company and Groupon: I'll never order againI thank you for your help I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did not receive out of items I received ONE item out of five They predetermined that they would reorder for me when the items I ordered were Christmas presents I had to go out and purchase new gifts because I still have never received the items They also never offered any options, so, yes, I asked for a full refund I do not believe this is out of turn because they cannot prove that they ever shipped the other four items The tracking number they keep providing is for the ONE (and only ONE) item I received In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please accept our apology you did not receive your order as promptly as you expectedWe experienced an unusually large number of orders, which disrupted our delivery scheduleAgain, we apologize for any inconvenience this may have caused and look forward to filling your future orders in timely manner We regret that we are not able to issue a refund per our policy indicated on our FAQ page - please accept this [redacted] ($store credit with free shipping)
Please refer to this page on our website with respects to refunds [redacted] Returns/Exchanges/RepairsWe want you to meet your expectations when it comes to your purchases at [redacted] .If for any reason you are unhappy with the product you purchased, you may return it for redesign at no additional costs within days of your purchase[redacted] We regret we are not able to issue refunds on personalized items.Included in our warranty repairs, tarnish treatments or replacement orders within days of the purchaseadditionally, please note that redesigns are limited to current designs as shown on the website and not retire designs
Revdex.com:After sending my complaint to you, the merchant contacted me again and advised me that they will send me the correct product I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I would like my money back if they cannot do the product they promised toI asked them to return my money and they refused that's why I was seeking help with Revdex.com.Thank you for your help! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: They sent me an email saying the order was canceled I dont know why here it says something elseThank you for the refund Sincerely, [redacted]
This order was shipped via *** and shows delivered [redacted] Additionallywe only have (1) order with (1) groupon voucher (attached) all confirmations are sent to the customer at the [redacted] email addressIf the customer has more than one voucher - it will be necessary to process these separatelySince the customer has not completed the groupon transaction on our site, we are not able to refund the unused/unredeemed vouchersTo secure a refund for an unredeemed voucher, we recommend that the customer contact groupon directly as this is still an open transaction with the social deal site
I have checked under your name/email address and the transaction has not been completed in our systemWe are not able to complete the order for you as the codes do not include shipping and handling and there is no way to bypass the systemAs I do not have access to your codes, that would be the social deal site where they were purchased, my recommendation is to confirm the codes providedPlease note that the codes would start with either a G or an E If you have tried to process a number beginning with 1000- or LG- (these are commonly confused with the voucher code but are in fact the receipt numbers issued by [redacted] /Living Social for the purchase of the voucher/promotional codes
There was a mistake made during engravement and customer [redacted] emailed us regarding the errorWe responded on Feb [redacted] and asked customer to send a picture of the error in order to proceed with the replacementAs of today April [redacted] we have not received the photo however we are currently processing the replacement without the requested pictureReplacement order number is #***We will also be refunding the Customer- [redacted] her shipping charges as a token of our apology
Please accept our apology you did not receive your order as promptly as you expectedWe experienced an unusually large number of orders, which disrupted our delivery scheduleAgain, we apologize for any inconvenience this may have caused and look forward to filling your future orders in timely manner.We have issued a refund for the shippingand have included the tracking information
We did not tell this customer that she cancelled her card. we did however, advise that we will issue a check because her card expired as reflected in the image.
as indicated here, the $is for shipping and handling and is not included in the groupon purchaseI have attached the original order confirmation showing the debit of the journal, the shipping charge and the credit of the groupon codeAs per every deal available on Groupon - (Groupon labels the section "the fine print" , because it is information to note) The Fine PrintPromotional value expires days after purchaseAmount paid never expiresLimit per person, may buy additional as giftsLimit per orderValid online onlyValid only for option purchasedShipping not includedDoes not ship to AK/HI/Canada/Puerto RicoMost orders ship within business days from the redemption dateDoes not ship to PO boxesNo returnsVoucher is non-transferableMerchant is solely responsible to purchasers for the care and quality of the advertised goods and services
Please accept our apology regarding the difficulty you are experiencing placing your order on our siteFor your convenience, the instructions to place your order are below: Retrieve the voucher codeVisit [redacted] Choose item(s)Select the quantity and enter personalization and click the "Order Now" buttonFrom the checkout page enter the redemption code into the "Promotion / Gift Certificate" field, and click applyTHIS WILL ALLOW THE TOTAL TO BE ADJUSTED TO THE PROMOTIONAL DISCOUNTALL promotional codes (redemption certificates) start with ck, es, gn, gg, g5, g4, or getcany information provided that starts with 1000- OR LG- is the receipt for your purchase of the discount code which will not work in our system
We did in fact order a replacement for the customer - and after being advised of our willingness to resolve for the customer- the customer requested that the replacement order be cancelled and as per the complaint listed here - has advised that although she had received of items - wants a refund for the entire orderWe are still interested in seeking a resolution with the customer - please adviseWe regret that we will not be able to issue a refund for personalized items as outlined in our company policy
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] You just keep repeating the same thing over & over I provided all of the codes starting with G, when I started thisHere they are againI needed of Charm Bangle Bracelet with the initial GThere is also a copy of order form where I tried to use the codesRemember these codes have been rest by [redacted] , and shoponlineNONE of them ever worked In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am still getting message that codes do not exist In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.They shipped my item and it was received today THANK YOU Sincerely, [redacted]
Please advise - we have no record of this card being double billed [redacted] ***
Revdex.com:I received the flag yesterday in the mail; exactly one month and days after I originally ordered itI learned my lesson from this company and Groupon: I'll never order againI thank you for your help I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did not receive out of items I received ONE item out of five They predetermined that they would reorder for me when the items I ordered were Christmas presents I had to go out and purchase new gifts because I still have never received the items They also never offered any options, so, yes, I asked for a full refund I do not believe this is out of turn because they cannot prove that they ever shipped the other four items The tracking number they keep providing is for the ONE (and only ONE) item I received In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Please accept our apology you did not receive your order as promptly as you expectedWe experienced an unusually large number of orders, which disrupted our delivery scheduleAgain, we apologize for any inconvenience this may have caused and look forward to filling your future orders in timely manner We regret that we are not able to issue a refund per our policy indicated on our FAQ page - please accept this [redacted] ($store credit with free shipping)
Please refer to this page on our website with respects to refunds [redacted] Returns/Exchanges/RepairsWe want you to meet your expectations when it comes to your purchases at [redacted] .If for any reason you are unhappy with the product you purchased, you may return it for redesign at no additional costs within days of your purchase[redacted] We regret we are not able to issue refunds on personalized items.Included in our warranty repairs, tarnish treatments or replacement orders within days of the purchaseadditionally, please note that redesigns are limited to current designs as shown on the website and not retire designs
Revdex.com:After sending my complaint to you, the merchant contacted me again and advised me that they will send me the correct product I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I would like my money back if they cannot do the product they promised toI asked them to return my money and they refused that's why I was seeking help with Revdex.com.Thank you for your help! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: They sent me an email saying the order was canceled I dont know why here it says something elseThank you for the refund Sincerely, [redacted]
This order was shipped via *** and shows delivered [redacted] Additionallywe only have (1) order with (1) groupon voucher (attached) all confirmations are sent to the customer at the [redacted] email addressIf the customer has more than one voucher - it will be necessary to process these separatelySince the customer has not completed the groupon transaction on our site, we are not able to refund the unused/unredeemed vouchersTo secure a refund for an unredeemed voucher, we recommend that the customer contact groupon directly as this is still an open transaction with the social deal site
I have checked under your name/email address and the transaction has not been completed in our systemWe are not able to complete the order for you as the codes do not include shipping and handling and there is no way to bypass the systemAs I do not have access to your codes, that would be the social deal site where they were purchased, my recommendation is to confirm the codes providedPlease note that the codes would start with either a G or an E If you have tried to process a number beginning with 1000- or LG- (these are commonly confused with the voucher code but are in fact the receipt numbers issued by [redacted] /Living Social for the purchase of the voucher/promotional codes
There was a mistake made during engravement and customer [redacted] emailed us regarding the errorWe responded on Feb [redacted] and asked customer to send a picture of the error in order to proceed with the replacementAs of today April [redacted] we have not received the photo however we are currently processing the replacement without the requested pictureReplacement order number is #***We will also be refunding the Customer- [redacted] her shipping charges as a token of our apology