Primitive Survivors

We're willing to issue months of membership refunds as we stated before The terms of the membership was clearly listed on the ordering page where he claimed it here: https://primitivesurvivors.us/xt808/free/xt808bracelet

*** *** * *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,***, thank you for providing that information You are right with this issue so we'll be sending you a free flashlight to correct this problem Can you please provide us the address you'd like the flashlight to be sent to

There is no record that this user has unsubscribed We went ahead and added *** to our global do not email list

To whom it concerns,We went ahead and issued the full $back to Mark on 8/18/at 8:33am PST This can take up to 7-days to reflect back into his account due to the time frame banks or credit card companies process refunds

To whom it concerns, We have added ***@gmail.com to our global do not email list Upon looking over our global suppression file, that record was not in the system We always provide proper unsubscribe links for all users to not receive any emails from us or any related
parties This email has been added as of 7:30am PST on 6/19/

Their marketing tactics are misleading, leading me to believe as a previous customer that I was getting a pack, free flashlight and free bracelet all for $35+. Not so. I apparently signed up for some club membership. Now they've taken another $24+ from my account. They prey on seniors. They are cheats, liar and misrepresenters. DO NOT DO BUSINESS WITH THEM IF YOU ARE A SENIOR CITIZEN!

Complaint: [redacted]
I am rejecting this response because: I DID unsubscribe to this company, in fact I NEVER signed up for their website.  I appreciate the fact that they unsubscribed me, but are dishonest in their response
Sincerely,
[redacted]

To Whom it Concerns,We have pulled up the customer [redacted] in our documentation and see she has placed her order on 3/16/17 at 1:28pm PST.  She took advantage of our "Free Flashlight" Promo, where the user only pays for the shipping and handling charge.  These flashlights normally...

retail for $56.00 or more depending on where the customer makes their purchase.  Due to the nature of the promotion that [redacted] took advantage of, it clearly states that shipping and handling fees are non refundable.  During the ordering process, we also offer the customer to buy a warranty incase the light may go bad during operation.  Once the flashlight leaves our warehouse, we can't moderate how each customer may handle the products being sold.  With this particular promotion, shipping and handling is a non refundable purchase.  Since [redacted] only paid for the shipping and handling of this flashlight, by the nature of the terms and condition she is not eligible for a refund.  However, the rep that handled the case offered a replacement, the only thing the customer had to do was return the flaslight.  Again, because we cannot moderate how the users operate the flashlight after it leaves our warehouse, we can't moderate users breaking the flashlight and then stating it doesn't work due to manufacturer problems. If there is a repetive problem or defect that we are aware of, we always address the matter and make sure it's fixed before sending any more products out to customers. There was a replacement offered for this customer as she falls into our 30 day replacement period, however she refused to return the light to receive a replacement.  Instead of receiving a replacement on a product that she purchased, she's requesting a refund that was used to cover the shipping and handling charges.  We can still honor a replacement of the product, if the customer returns the light, however she cannot receive a refund due to the promotion she accepted. I have attached the documented thread with the conversation between [redacted] and the customer service rep.

[redacted]DOCUMENT ATTACHED[redacted]
Revdex.comRevdex.com Complaint ID: [redacted])Date: 7/18/2016CEO: Charlie [redacted] Phone: [redacted]To Whom it Concerns,We have looked into the customer [redacted] who ordered a TL900 tactical headlamp on 6/05/2016 at 11:42am PST. His complaint...

states that we don’t “inform the buyer that batteries are not included” which is inaccurate information. We notify the customer that the batteries and chargers are not included in the original headlamp order in the checkout process, see image below for verification:see attached document
Each customer that buys the headlamp through this checkout process, gets notified the same thing and it’s stated very clearly.[redacted] contacted our toll free support line on 6/14 at 5:39am. The customer support agent offered him a “free battery kit” as the agent could tell [redacted] was upset. He declined on the offer and there was no change to his order. The order was shipped out 6/16/2016 with just the headlamp, as he declined on the free set that was offered by the customer support rep.We don’t hide that batteries and chargers are not included in the terms and conditions, every single customer that purchases the headlamp through the same page [redacted] purchased it through gets notified the batteries and chargers do not come with the original purchase.Just like any traditional retail store, many products are sold without the batteries and a notification warning is labeled on the package. Since we have an online retail outlet as a way of selling these headlamps, the customers see this notification in the ordering process through the screenshot provided above.On 6/21/2016 there was an RMA number issued out to [redacted] to return the headlamp unit. On 6/24/2016 the product was received by the refunds department and the full charge was issued back to [redacted] at 1:46pm PST.When he states that the customer was not informed, because of this information being incorrect there isn’t much to change on our end. If the customer is purchasing the product and paying attention to the ordering process, each customer should be fully aware the batteries and chargers are not included with the original purchase.

To Whom it Concerns,If there was any $14.97 billing that occurred with this customer it's because he accepted the 5-in-1 survival bracelet gift which enrolled him into Survivor Club.  The terms were clearly listed on the website directly under the order or add to cart button when they placed...

the order.  We're willing to issue the refund, we just need further information.  Can the customer please provide the order # because we have no records with the email that was provided.

To Whom it May Concern,The customer made the purchase on 11/13/2016 at 3:07pm PST, with an order number of:[redacted] .  At this time the user landed on our the page that provides customers to take advantage of a Free + Shipping and Handling offer for our XT808 Tactical Flashlight. During this...

time period, the customer arrived at the video page which breaks down the specification of the XT808 Tactical Flashlight.  After this they went to the checkout page, where they were given the option of selecting what flashlight quantity they wanted to chose from.  The checkout provides 3 bundle options, a single flashlight, a 3 flashlight bundle and a 5 flashlight bundle.  Users are fully capable of selecting what option they want before filling out the billing and shipping details to complete the order.  By no way shape or form is the customer obligated to purchase any specific quantity, every option is available if they spent the time selecting the desired option.On 11/14 at 6:22am PST the customer's wife got ahold of a customer service phone representative.  The customer's wife stated that her husband wanted to only purchase the single flashlight option.  By this time period, the flashlight had already been packed and shipped out.  Since the customer is only paying for the shipping and handling charge, the rep notified the customer's wife that the product needs to be returned in order for the refund to occur.  She states that she didn't want to pay any additional charges.  The rep notified the customer's wife she can reject the package when it arrives and no additional cost will occurr. The customer's wife then makes a separate claim, stating that the entire order was a fradulent order from the start.  This is two completely different issues that contradict each other.Immediately after this, the customer's party opens a support ticket complaining about the same issue.  The email support agent reassures the customer of the same policy, there can't be a refund on the product unless the product is returned.  This clearly stated in ther terms and conditions of this product. The customer was well aware that they had to reject/refuse the product when it arrives.  This would have resolved the issue of them "not wanting to pay any additional shipping charges." Instead the customer kept the product and hasn't returned any of the merchandise.  Each of these flashlights retail and normally sell for $56.00 each flashlight.  The customer only paid a $27.95 shipping and handling charge to receive 3 flashlights. As we have stated numerous times to the customer we're willing to refund the cost of the shipping if they would have refused or rejected the product so we can receive the product back into our warehouse.  It's apparent that the customer doesn't want to work with us and only wants the shipping charge refunded so they can keep free merchandise.

Complaint: [redacted]
I am rejecting this response because:The email address to which the spam messages were sent was [redacted]@earthlink.net.  This address was entered into the 'unsubscribe' panel but the junk mail just keeps on coming.  So, please enter that email address - maybe you will have more luck. Basically, there is no interest on the part of this business or most others or the junk email blaster contractors to unsubscribe anybody.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:i received the product in a broken condition. I refuse to spend more money to pay return shipping. This company is completely unfair to expect a customer to pay return shipping on a broken item that I didnt break but rather arrived broken
Sincerely,
[redacted]

Complaint: [redacted]
In regards to my complaint I do want to apologize for not going all way to he end of the page and seeing in very small print that I agreed to the subscription. When it said survivor club I really did not think it was a subscription I thought you were just being nice. And that was a name that you wanted to display showing the type of company you are.  I really from now on will start searching every page I get on because of the fact you taught me that there a hidden statements that may be a issue for any orders, such as your very very small print that you have at the end of your page.  Take my email off your email list [redacted] and [redacted].  And in the future you may want to consider showing on the receipt of the order that your customers are also agreeing to this subscription.  And delete my financial info from your files immediately
I am rejecting this response because:
Sincerely,
[redacted]

To Whom it Concerns, The promotion this user is referring does state a "Free Flashlight", but along with every advertisement it also states "Only Pay Shipping & Handling." Any customer that takes advantage of this promotion will be charged for the shipping and handling cost, but the cost of...

the actual flashlight it self is $0.  Each of these lights normally retail for $56.00.  Some customers only see the word "free" and don't read any of the other texts that informs them of the shipping and handling fee.We're more than happy to send this customer a flashlight, but they must pay for the shipping and handling fee just like any one who is redeeming this promotion.

To whom it concerns,Upon reviewing [redacted]'s account we have gathered all the details pertaining this case. [redacted] came into our website on 4/30 at 3:44 pm in which he paid for the shipping handling fee.  By doing so he was claiming the free flashlight promotion we were running at the time....

 During this process, [redacted] also accepted the 5-in-1 survival bracelet which enrolled him into Survivor Club.  Survivor Club was clearly disclosed on the page, and the monthly billing terms were also listed directly under the add to order button for the 5-in-1 bracelet.  Because [redacted] accepted this bracelet, he was enrolled into the monthly membership.  Survivor club offers 25% discount off any purchase on our entire store front.  Because of the nature of this membership, we have clearly listed it in the terms and conditions that membership fees are non refundable.[redacted] got billed for 3 months for the club membership before he called us on 7/05 at 1:44 pm PST.  The rep had offered him a 50% discount to keep the membership in which [redacted] rejected this.  During this time period [redacted]'s membership was cancelled.  Upon reviewing all orders on our store front, it appears he never took advantage of the benefits that Survivor Club has to offer.  Because of this we have successfully refund him for all membership fees.   This has been processed on 7/10/17.  We will not be refunding the additional "web processing charges" that he is referring to, but will be refunding him the 3 months of membership fees.

Upon reviewing [redacted]'s account, we have gathered all the necessary details. Her husband [redacted] came on our website on 2/28/17 at 1:29 pm PST.  During this period [redacted] took advantage of our free flashlight promotion, where the user only has to pay for shipping and handling.  While...

[redacted] was checking out, he claimed our 5-in-1 survival bracelet gift where he added this to his cart. By doing this he was added into Survivor Club, which is where the monthly membership charges were drawn out of their account. Survivor Club was clearly disclosed on the page, and the monthly billing terms were also listed directly under the add to order button for the 5-in-1 bracelet. Survivor club offers 25% discount off any purchase on our entire store front.  Because of the nature of this membership, we have clearly listed it in the terms and conditions that membership fees are non refundable. [redacted] got billed for 3  months before [redacted] has called in on 5/5 where she spoke with our toll free support.  This is where the customer was offered one month refund, in which the customer agreed to and was satisfied.  She never mentioned anything about the previous months being refunded, nor made any requests.  Upon reviewing all orders on our store front, it appears they never took advantage of the benefits that Survivor Club has to offer.  Because of this we have successfully refund him for all membership fees.   This has been processed on 7/10/17.  We will be refunding them the 2 additional months of membership fees.  The check will be issued out immediately.  We strongly urge this customer to be aware of exactly what they are ordering, whether with our company or another.  It appears this customer has made another mistake with a previous company as she clearly stated.  We don't hide any of our billing terms, everything is always clearly listed on the pages so we advice them to read exactly what they are buying in the future.

To Whom it Concerns,We have looked extensively into all our platforms from our customer relation management system, our shipping platform, and our e-commerce store front platform.  There has been zero record that a [redacted], or even a [redacted] has made a direct...

purchase from us.  If the customer has bought our XT808 Tactical Flashlight, the customer must have received it used from another vendor or a 3rd party source who has sold a used light.This customer has complained about emails they've been receiving about other products or services.  We have no affiliation with any "refinance emails" or "walk in tub emails."We did add [redacted]@hotmail to our global do not email list so this user won't ever receive an email from us or any affiliate parties.  If the customer had placed his order through us, we could assure quality of our product.  However; this was not done so, thus the quality of the flashlight he has received can't be up to standards.

To Whom it Concerns, After careful review of [redacted]'s history we were able to identify that he took advantage of the Free flashlight, only pay shipping and handling promotion.  He complete this promotion on 5/20/17 at 7:18am PST. Upon the purchase, he selected the 3 flashlight bundle...

which costs the user $27.95 shipping and handling.  He also paid for the warranty of the flashlight that he purchased on 5/20/17.  On 6/1/17 his product was submitted into our return department.  As the terms and conditions clearly state, shipping and handling fees are non refundable as well as warranty fees are non refundable items.  [redacted] had returned the flashlights, with no RMA # so he was never in contact with either phone support or email support to issue the return back.  [redacted] opened the package and submitted the package to be returned.On 6/1/17 there was a $22.36 refund initiated back to [redacted] out of courtesy.  By by terms and conditions which he agreed upon when claiming the promotion, refunds with no RMA are subject to a no refund, as well as shipping and handling and warranty purchases.  The flashlights were in great condition when returned, so the rep was courteous enough to refund 80% of the shipping and handling fee.  This was done so against company policy and against the terms that [redacted] had agreed to; however, since the flashlights were in good condition a partial refund was given.