Primerica Financial Services

I told the sales representative that the rent was 927, but I had help with of it. Today, when I went to look for the registration that was supposed to be placed in the vehicle on Saturday at the time I had it towed elsewhere, it was not thereI called and was told that they never got it and don't ask for registration when trading in a vehicleNow I have to go to the DMV and pay to get a replacement registration at cost to me, and find a ride to and from there. I would like to be reimbursed for my money spent on rides to and from the DMV and the other dealershipAs well as the late fees added to my old car loan

To whom it may concern:*** *** loan was pre-approved contingent on the information she submitted to us online.In her original Application she submitted her monthly rent to be in the amount of $750.However, When the bank received all documents and began their verification process, her true
monthly rent amount was in the amount of $890Due to this difference, the bank determined her monthly income and budget was not sufficient to fund the loan.We here at Coughlin Automotive work as quickly and efficiently as possible to close any and all open stipulations with the lendersWhen information provided to us by a customer is not completely accurate the bank verification process which is not completed by us takes additional time.Due to this time constraint, we were unable to quickly satisfy her new loan and payoff existing loan.I check has been cut and mailed to *** *** to refund her deposit and we will call and explain the situation to her current lender and take appropriate action from there.Derek W***

I would like to reply to this complaint, but it seems that you have prohibited me from doing so, as it has been "days." I have been out on company business for the last week and have been unable to access the necessary documents for my reply until today Are you able to help me with this? It has been less than business days, in which I would assume would be your "days." I would greatly appreciate your help on this!Thank you, *** ***

We here at Coughlin Automotive value any and all customersWe go to extreme measures to provide accurate information regarding all vehicles in our inventoryWe attach free carfax reports to our used vehicles and will provide service records upon requestThis vehicle was very clearly sold AS IS
and signed off on by the customerAfter the transaction we did pay another dealer $to fix certain items on the vehicle as well did the warranty companyIt is unfortunate that mechanical issues can arise in vehicles ( especially those that are years old and cost a small fraction of what they are new)We here at Coughlin take measure to ensure our customers are aware of what they are buying and offer different plans in the invent something goes wrong down the roadWhile we refuse to fix every nut and bolt on a AS IS unit months later, we did take the vehicle back and issue the same customer a newer make and model that should be more reliable

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

Ms*** is correct in that she did not purchase an extended warranty to cover possible mechanical breakdowns in the futureHowever, we did provide *** the option to purchase different coverage's that would cover items such as a transmission failureOn two separate mandatory
dealership forms she was offered additional coverage with the reflective payment options and declined. The vehicle at the time of purchase was 1/years old with over 94,miles. The mechanical failure occurred months and 30,miles later. In that period of time Ms*** did not return her vehicle to Coughlin automotive for any standard maintenance ( oil changed , transmission flushes, etc) nor do any maintenance records reflect that she had any preventive maintenance performed in that 30,mile interval We here at Coughlin Automotive do perform goodwill services in many instances to assist clients with mechanical issues, However in this instance we unwilling to assist Ms*** in recover her damages associated with her transmission failure

Full reimbursement has been issued in amount of $check number *** and fedex number *** *** ***

Coughlin Shadow has tried to resolve this matter with several attempts The Phone number we have for *** always goes to a full voicemail, and we do not get a response back from her This is why we have spoken with her father who is a co signer on the Trailer We could get thru to
speak with him ans he would relay messages for us we have tried to resolve this and reached out to the father so someone was at least communicated with . we have aggreed to pay the entire bill in full and no moneys owed by *** *** The only thing we asked was for her to sign a document stating the agreementand no further work or money would be done. She has asked for several other items after we have fixed a previous concern This is why this has taken so long We have trouble reaching her or getting a agreement signed. we will still stand by the agreement and pay the entire work order and waive Mrs *** of any other money she owes us . just want a signed commitment that this will settle and resolve for her and she can pick the trailer up same day . Thank You John S*** Coughlin

Ms*** is correct in that she did not purchase an extended warranty to cover possible mechanical breakdowns in the futureHowever, we did provide *** the option to purchase different coverage's that would cover items such as a transmission failureOn two separate mandatory
dealership forms she was offered additional coverage with the reflective payment options and declined. The vehicle at the time of purchase was 1/years old with over 94,miles. The mechanical failure occurred months and 30,miles later. In that period of time Ms*** did not return her vehicle to Coughlin automotive for any standard maintenance ( oil changed , transmission flushes, etc) nor do any maintenance records reflect that she had any preventive maintenance performed in that 30,mile interval We here at Coughlin Automotive do perform goodwill services in many instances to assist clients with mechanical issues, However in this instance we unwilling to assist Ms*** in recover her damages associated with her transmission failure

Coughlin Shadow has tried to resolve this matter with several attempts The Phone number we have for *** always goes to a full voicemail, and we do not get a response back from her This is why we have spoken with her father who is a co signer on the Trailer We could get thru to
speak with him ans he would relay messages for us we have tried to resolve this and reached out to the father so someone was at least communicated with . we have aggreed to pay the entire bill in full and no moneys owed by *** *** The only thing we asked was for her to sign a document stating the agreementand no further work or money would be done. She has asked for several other items after we have fixed a previous concern This is why this has taken so long We have trouble reaching her or getting a agreement signed. we will still stand by the agreement and pay the entire work order and waive Mrs *** of any other money she owes us . just want a signed commitment that this will settle and resolve for her and she can pick the trailer up same day . Thank You John S*** Coughlin

We have reimbursed the customer for the service bill involving the brake issueCustomer is to retract statement from Revdex.com and state issue is resolvedcall derek W*** @ *** *** *** for questions

*** *** purchased one of our Horse trailers from us on 4/29/At the time she mentioned that he would like to add an electric jack to the trailer ($1,cost), however did not want to pay for the additional cost for
the jackThe escape door is also an additional cost as well We could not do an “easy vin swap” on a new trailer, as a new loan would need to be obtained as well as the new trailer would cost more for the above items to be added While we believe we have been more than fair to the customer, we have offered in good faith to add the electric jack for the customer at less than half our cost for $

Mr*** did bring his vehicle into our shop overheating with a coolant leakWe found the water pump leaking and replaced the pump to get the customer back on the roadWe are not sure how long the customer drove vehicle overheating.A week later the customer took the vehicle to a repair facility due to a coolant smellThey found a bleeder valve open and leaking coolantm profuslyI spoke with the repair facility in St Louis and he agreed with me that it would be impossible to drive from the dealership to St Louis, MO (approximately 400) with this valve openThe vehicle would have lost all of it's coolant in a matter of minutes.I offered the customer $350, which is half of the water pump repair as a goodwill gestureNot to admit any wrong doing Dominic C***

This is not our dealership and is not affiliated with Coughlin Automotive..The London store is owned by the brother ( Tom) not Al and is not part of our groupThis complaint should be addressed to ***Thanks,Pat

I am rejecting this response because:My paperwork says 'Coughlin Automotive Group' at the top.Regards, *** ***

Client Did request her warranty be canceled, Which we requested and received the funds back on 10/03/from warranty company.This morning our office issued a check in the full amount of $to her lender Park national bankthe $will reduce her principle by the $by the end of this week

*** *** purchased one of our Horse trailers from us on 4/29/At the time she mentioned that he would like to add an electric jack to the trailer ($1,cost), however did not want to pay for the additional cost for
the jackThe escape door is also an additional cost as wellWe could not do an “easy vin swap” on a new trailer, as a new loan would need to be obtained as well as the new trailer would cost more for the above items to be addedWhile we believe we have been more than fair to the customer, we have offered in good faith to add the electric jack for the customer at less than half our cost for $

This is not our dealership and is not affiliated with Coughlin Automotive..The London store is owned by the brother ( Tom) not Al and is not part of our groupThis complaint should be addressed to ***Thanks,Pat

On 4/11/I was told that after the removal of my son's braces any over payment will be paid within week after corrected claim is sent to *** *** *** never received a corrected claim until 4/25/according to team lead PattiLinda who is the billing coordinator at DrChapman's office is claiming that she is speaking with *** *** and that they haven't paid towards corrected claimThis isn't true as I have received documentation from *** *** as well as my EOBLinda was told directly from *** *** on a conference call I made to the office, that she hasn't spoken with anyone there*** *** has paid $but requesting a refund for $476.84, so they paid a total of $which entitles me to a refund of $for the over payment I made for $I have spoken with Linda numerous times in which she has had very poor customer service and is disrespectful towards patientsShe never follows up on issues and continuously states nothing diff

I would like to reply to this complaint, but it seems that you have prohibited me from doing so, as it has been "days." ? I have been out on company business for the last week and have been unable to access the necessary documents for my reply until today? Are you able to help me with this? ? It has been less than business days, in which I would assume would be your "days." ? I would greatly appreciate your help on this!Thank you,? *** *** ?