Prime Remodeling

In reference to the complaint made, at no time did they request 39" high cabinets nor was it stated anywhere on the contract they signedThey only stated that they wanted the cabinets to go to the ceiling with a crown molding at the topAfter the crown selection was made (and written on the contract), the cabinets were ordered to the appropriate height as to leave the proper clearances as per kitchen design specificationsAfter all the cabinets were installed, they stated that they did not like the way it was doneAfter enduring an hour of insulting upon myself and the company I work for including the use of unnecessary profanity, I agreed to supply them with some added items at no charge to try and make them happyThis was to include custom end panels for the island and end of the oven cabinet, custom panels for the chimney area (ordered to the customers specified sizes), a new fridge cabinet (at a custom height that they specified because they did not like the gap at the top of the original ordered which would have left a small amount of room if they were to get a fridge in the future that was bigger), extra crown, extra base, and custom overlay fillers for the corner - all which were not included in the original contractThe cost for such items would have been $and were installed at our expenseAfter such installation, they called to demand more free items which I told them we could not doI also would like to point out that they also have an unpaid balance of $which I don't expect that they will payI believe that our company did what we could to try and make them happy although I realize that some people just cannot be satisfiedThe only thing I would be willing to do at this point is order the other two panels by the window and shoe molding that they wanted, if they paid the balance owed in full

If you work with this "company" make sue you get a contract with an END DATE - after which you begin deducting from the last/completion payment They send guys out to do everything....which in my case was kitchen, bathroom, electricity, and deck....heater, painting....ugh Six weeks Not one thing is finished Thanksgiving and total disarray They send nice happy holiday messages....but really don't seem to give a rats behind about anything but money