Prime Relocation Services Reviews (%countItem)
Prime Relocation Services Rating
Address: 180 Promenade Cir Ste 300, Sacramento, California, United States, 95834-2952
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We Paid a partial moving cost of $647.00 to move to Las Vegas NV. The house we where trying to buy fell through, we ammediatlycalled the moving company and cancelled the mover's, asking a refund of the $ 647.00, at that time they said they would refund the money. Time has gone by , NO MONEY HAS BEEN REFUNDED. I've E-Mailed them no reply Phoned them no reply. Today we received a call finally from a Manager and he said they will not refund our Money because the do not refund pre payments, I feel this is FRAUD.
Hello,
We apologize for any inconveniences. However, you cancelled outside of the window of cancelation. Please file a claim to see what they can do for you regarding a refund. I have attached a copy of the contract in place.
Electronic Signature:I hereby confirm my signature on the following document:Name: ***Email: ***Signed Date: Wednesday, 07/08/2020 - 13:29:49 EST.IP Address: ***Internet Browser: Chrome------------------------------------------------------------------------------------Please EsignMoving Estimate Job No: CD6551213 PRIME RELOCATION SERVICES INC26 West Dry CircleLittleton CO 80120US DOT: 3358332 MC: 1074983 CustomerRep: ***Phone: Direct: 213-314-3784Email: ***@***Web: https://***Moving From Moving To*** 2128 Hewitt Ave Oroville, CA 95966 Phone: 530-693-4314***6***
***
Relocation DetailsJob No: CD6551213 Estimate Date: 07/08/2020 Representative: *** Move Type: Residential Long Distance, 589 miles Estimated Volume: 512 cf. (3584 lbs) Estimated Rate: $4.89 per cfMove Day: Wednesday/Thursday Move Date: 09/02/2020-09/03/2020 Move Time: 09-12PM Created on: 07/07/2020 Relocation Estimate Basic Estimate Price $2503.68Fuel Surcharge: 15.00 % $375.55All Furniture Disassembly and Reassembly + Furniture Packing $0.01Gas , Tolls , Taxes and Insurance ( included ) $0.01Protection Plan ( included ) $0.01Senior Citizen: 5.00 % - $143.96Free 1 TV packing $0.01One Free month of Storage ( if needed ) $0.01July Promo 5% Off - $143.96Basic Valuation Protection:$0.60 per lbs. per article $0.00Total Moving Estimate $2591.36Full Value Protection Amount of Liability: $21,504.00 (Optional)Deductible Levels: $0 $250 $500 $750 $1000 $1500Valuation Charge: $0.00 $0.00 $0.00 $0.00 $0.00 $0.00Total Estimate PlusValuation Charge: $2591.36 $2591.36 $2591.36 $2591.36 $2591.36 $2591.36Customer's Initials: x_________ x_________ x_________ x_________ x_________ x_________WARNING: If a moving company loses or damages your goods, there are 2 different standards for the company`s liability based on the types of rates you pay. BY FEDERAL LAW, THIS FORM MUST CONTAIN A FILLED-IN ESTIMATE OF THE COST OF A MOVE FOR WHICH THE MOVING COMPANY IS LIABLE FOR THE FULL (REPLACEMENT) VALUE OF YOUR GOODS in the event of loss of, or damage to, the goods. This form may also contain an estimate of the cost of a move in which the moving company is liable for FAR LESS than the replacement value of your goods, typically at a lower cost to you. You will select the liability level later, on the bill of lading (contract) for your move. Before selecting a liability level, please read Your Rights and Responsibilities When You Move, and Ready to Move Brochure provided by the moving company, and seek further information at the government website www.protectyourmove.govUnderstanding Your EstimateThank you for choosing Prime Relocation Services. We are happy to provide you, the Customer, this quote based on the list of items and services you requested at the time this estimate was prepared. This BINDING QUOTE is based upon the specific items to be moved and services ordered as listed on the estimate. Your estimated price will not change unless you order additional services, add additional items to be moved, or additional weight or cubic feet to be moved which are not listed on the estimate. This document is an estimate only and not a contract; it is only binding for the specific services and items listed here within; any deviation of the services listed and ordered will result in a new estimate being issued. In such cases, a revised written visual estimate must be executed prior to any services being performed.The Estimate includes the following services:Transportation of goods with an 18 Wheeler or a Straight Truck.Disassembly of Standard Furniture Items.Reassembly of the items disassembled by the movers at time of pick up.Wrapping of all furniture with quilted moving blankets.Itemized inventory indicating condition at origin.Loading and unloading of all goods.All transportation, taxes, tolls, mileage, and fuel surcharge.Standard Valuation Protection up to $10,000 based on .60 cents per lb per article.No date change penalties if request is made more than 7 business days prior to he originally scheduled pick up date.The Estimate does not include the following services:Shuttle Service If Semi is not accessible to location or cannot get close enough to building for loading or unloading to perform relocation, minimum shuttle charge will be 1$ per cubic feet minimum $350.00Additional Flights of Stairs (One flight is included in estimate, 7 steps) $75.00 each additional flight or any additional steps above 7.Long Carry- First 50 Feet are included. Anything additional will be calculated at $50 for up to each additional 50 feet.Packing supplies (boxes, bubble wrap); Packing of fragile items (TVs, Glass, etc.) crating services and loading of bulky materials (additional fee will apply).Storage Cost is based on the weight or volume of the shipment. (30 Days)DISCONNECTING & RECONNECTING OF APPLIANCES ARE NOT INCLUDED (WASHER DRYER, ETC)The Estimate will include the following ONLY if the option is taken and disclosed:Full Packing Services: Includes all materials and labor required to pack all items. If additional items are added at the time of pick up, then the full service price will increase and adjusted, at the same guaranteed rate. A new agreement will be presented at the time of pick up (Revised Written Estimate).TERMS OF PAYMENTS: Upon booking, up to a 25% deposit is required to be paid in the form of a Credit Card (MasterCard Visa Discover), Zelle ([email protected]), CashApp ($PRIMERS), Venmo (@Prime-Relocation), Cashier's Check, Postal, Money Order, or by EDEBIT check services. On the day of pick up, 65% of the balance is due to the driver in Cash, or Postal Money Order, Check, Wire Transfer, Zelle, Quick Pay, Cashiers Check (only when delivery time exceeds 48h, within business days) . The balance remaining at delivery must be paid prior to offloading and can only be paid in Cash, Zelle ([email protected]), CashApp ($PRIMERS), Venmo (@Prime-Relocation), Cashier's Check, Postal, Money Order.By signing this Binding Agreement, Customer is acknowledging and agreeing to the following:Prime Relocation Services Inc, is a properly licensed interstate moving company. Prime Relocation Services Inc will be acting as an interstate moving company and transport an individual shipper's household goods, and will coordinate and arrange for the transportation of household goods.CANCELLATION POLICY: To Cancel a Reservation, please contact your moving coordinator in writing no later than 7 business days (SATURDAYS SUNDAYS AND HOLIDAYS NOT INCLUDED) prior to the first loading date. The deposit only represents a portion of the total estimated charges and will only be refundable when we receive a written request within 48 hours after signing the estimate. This will be done, usually within ONE billing cycle. The company however, is of the understanding that some situations are exceptions, we will consider refunds on a case by case basis.Company Terms & ConditionsPlease read the following requirements & regulations to ensure a smooth and worry free move.RESCHEDULE / CANCEL OF SERVICE: Rescheduling your move date must be submitted in writing by the customer at least three (3) business days prior to service date. All cancellations for services made by customer 48 hours after booking the services the deposit is non refundable and will be a credit on account to use for the customer (including onsite service cancellation made by customer). In addition do to unforeseen circumstances, or any additional services added to the account such as packing services, additional items to be moved, overnight service, storage services or packing materials usage, that are not included in the initial Estimate Cost For Service that was signed and approved by customer, the customer is fully responsible and will be charged the entire total Estimate Cost For Service given prior to service date.PACKING YOUR GOODS: All Customers are responsible to pack all boxes and fragile items (glass, mirror, marble, and electronics) unless noted differently on this Estimate Cost For Service (via Your Estimate Cost For Service email). For health and sanitary reasons all mattress', box springs, and futon pads must be properly protected in Mattress box or plastic cover. Personal effects in plastic bags are not allowed in the truck. Packing supplies are not included in the transportation cost and will be charged if required. Elaborate furniture items that need to be disassembled and/or reassembled may require a 3rd party professional servicing or additional labor and should be disclosed to your estimator in advance of the move to be included on the estimate. Disconnecting and reconnecting of appliances is not included in the estimate. Reassembly of any item is subject to the availability of tools and/or parts being available at delivery. Packing, materials, and unpacking services, are available at an additional charge and are only included in this estimate if the service is listed on the services section of the estimate.ABBREVIATIONS and DEFINITIONS: Carrier: the moving company. Shipper: the consumer hiring the moving company. Articles listed as follows: Articles listed as CP = Carrier Packed; PBO = Packed By Owner; PO = fragile item to be wrapped with Pads Only per customer.CERTIFICATE OF INSURANCE: Some buildings require a certificate of insurance from the mover. Please check with your building management at both current and new locations regarding their requirements. Please notify your Relocation Specialist and we will be glad to assist you. Note: A fee may apply depending on building requirements.PARKING RESTRICTIONS: Customers must confirm parking restrictions with the building/s management or local police department at both current and new locations in order for the carrier to avoid parking violations. If the truck physically or for reasons of parking restrictions cannot park close enough, Long Carrying or Shuttle Truck Service charges will apply and added to the original agreement.FURNITURE TRANSPORTATION: Our Company requires that all drawers must be emptied prior to the day of move. Furniture with full drawers will not be transported due to high risk of damage to the actual furniture, premises walls and floors. Bulky service charges will apply and added to the original agreement.UTILITIES / APPLIANCES: Make sure that all of your utilities and appliances will be turned off and disassembled from electric, gas and water connections prior to the day of your move. We do not disassemble or reassemble any utilities or appliances at both current and new locations on the day of your move-out or move-in.LIABILITY: Prime Relocation Service Inc provides two valuation options: Limited liability and full replacement value (FVP). Both plans cover furniture and boxes packed/unpacked by Moving Companies. We suggest you purchase third party insurance to protect your property. Please read carefully before making your selection. Subject to the minimum valuation of $0.60 per pound per article and in compliance with and subject to the provisions of 49 CFR Section 375.701(a), IMOA cannot control whether proper packing methods are used by shipper, therefore on boxes packed by the owner as well as pressed wood (particle board) furniture, fragile or brittle items such as glass, china, ornaments, etc.; liability is limited to $0.60 per pound per article. IMOA has the right to inspect and repair any alleged damage. Consumer shipper waives all claims and IMOA is not liable or negligent for any damage to the interior or exterior of any residence including, but not limited to walls, floors, ceilings, stairs, banisters, carpets, plumbing, doorways, driveways, walkways, landscaping, etc. In addition, you are not able to give to us to carry and we accept no liability whatsoever for firearms, jewelry, cash, bank notes, any financial instruments, hazardous materials, liquids.PICK UP AND DELIVERY SCHEDULE: Pickup and delivery dates are not guaranteed unless the optional Premium Guaranteed Service (P.G.S.) is purchased. Jobs will be delivered: West Coast 1-10 business weekdays. Up to 500 miles.Midwest/West Coast 1-14 business weekdays. Up to 1500 Miles.East coast 3-21 business weekdays. Up to 3000 miles.not including storage time, beginning on the first date indicated as available for delivery (not the date of pickup). The date indicated as 1st available for delivery is first date of the delivery window and not the promised delivery date. Prime Relocation Service Inc Estimated delivery period is up to thirty business days from date indicated as first available for delivery. All Estimated time of arrivals are subject to change depending on many industries factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected services to be rendered with orders scheduled before you (mostly applies on second, third or fourth shifts). Note: Prime Relocation Service Inc will not discount any account due to any delays listed above. We will keep the customer informed verbally on the move date with a new revised ETA (Estimated Time of Arrival) depending on our schedule.REVISED WRITTEN ESTIMATE: If prior to or on the day of the scheduled pick-up the shipper tenders more property or makes a change to the initial order for which they received an estimate; carrier and shipper may either (1) undertake the job with the additional property, in which case the shipper would only be required to pay 10% more than the initial estimate to receive the property on a non-binding estimate or 100% of the binding estimate and the remaining balance will be billed after the 30 day deferment. Or (2) execute a Revised/Rescission document, PRIOR TO LOADING OR OTHERWISE BEGINNING THE JOB, this rescission document and new estimate given prior to loading will service as the only active estimate for which charges will be calculated. MOTORCYCLE HANDLING: Prime Relocation Service Inc WILL NOT BE LIABLE FOR ANY DAMAGES THAT MAY OCCUR IN TRANSPORTING MOTORCYCLES ONTO OUR TRUCKS. CUSTOMER IS RESPONSIBLE TO PURCHASE HIS/HERS OWN INSURANCE AND PROVIDE A COPY OF INSURANCE PRIOR TO THE MOVE DATE. IF INSURANCE INFO IS NOT PROVIDED , CARRIER WILL NOT LOAD MOTORCYCLE ON THE TRUCK ON MOVING DAY.AGREED MANDATORY CHOICE OF LAW, VENUE AND JURISDICTION: If a lawsuit becomes necessary to resolve any dispute between the carrier and shipper, said suit shall and must only be brought in circuit or county court in and for the State of Florida. Suits involving disputed over interstate shipments must be limited to the governing federal law. Both parties agree to submit themselves to the jurisdiction of the Florida Courts and agree given the relationship to the state, such exercise is reasonable and lawful. Shipper consents to jurisdiction in Florida and hereby waives the right to be served within the State of Florida.AGENTS: Prime Relocation Service Inc may use agents/independent sub-contractors on pick up and deliveries. Additionally, unless you purchased an exclusive use of the vehicle option, there is no guarantee that your items will not be temporarily stored or offloaded and reloaded onto a different vehicle then performed pickup and consolidated with other shipments.LEGAL PROCESS NOTICE TO ALL CLAIMS: Prime Relocation Service Inc shall not be liable for the loss or damage of the goods unless claim is made in writing supported by proof of ownership, value, and weight. As a condition precedent, all outstanding monies due to Prime Relocation Service Inc must be paid in full before any claim can be made. Claims must be filed within 9 months of delivery or demand thereof is refused and must be limited to the destination descriptions of damages for each item on the inventory logs. All damages and missing items must be noted on the inventory logs. Damage indications must specify each item damaged at the time of delivery. Shipper or agent has full authority to order services and enter into agreement.SUMMARY OF NEUTRAL DISPUTE SETTLEMENT PROGRAM: The neutral arbitration program has been designed to give neither party any special advantage. If a dispute arises between Prime Relocation Service Inc and the shipper arbitration may be a mutually beneficial alternative to help resolve the dispute. Section 49 CFR Section 375.211 provides that a mover must have a program in place to provide shippers with an Arbitration alternative. Arbitration is optional and not required under Federal law. A. Summary of the arbitration process: Arbitration is an alternative to courtroom litigation. It provides each party to the dispute to present their cases and allows a neutral third party arbitrator to make decision as to the merits of each sides case. Arbitration subject to this agreement shall be conducted via written submission and, subject to the arbitrator's discretion, through telephonic appearance. After the initial filing fees have been paid and the arbitrator selected, the initiating party or Claimant must submit a written brief summarizing their legal position and factual claims. All supporting documentation must be included with the initial arbitration brief. Copies of all documents must be submitted to all parties involved in the arbitration. Upon receipt of the Claimant's arbitration brief and supporting documents, the responding party or Respondent will have 30 days to file their responsive arbitration brief and supporting documentation. Further deadlines and timetables are subject to the arbitrator's discretion. B. Legal effects: If the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. Additionally, an arbitration decision may not be appealed in a court of law. All parties agree that the Arbitrators decision will be based exclusively on the governing United States Federal Law without regard to conflicting State laws or regulations. C. Applicable costs: Each party is responsible for their own costs associated with arbitration. A benefit to the arbitration alternative may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees. There is a $250 filing fee FOR EACH PARTY and a supplemental charge of $50 administration fee. Call carrier at phone number on front of this form for ADR processing forms.SHIPMENT VALUATION AND COVERAGE: Prime Relocation Service Inc Basic Liability of $0.60 per pound per article at no charge. If any article is lost, destroyed or damaged while in your movers custody, your movers liability is limited to the actual weight of the lost, destroyed or damaged article multiplied by $0.60 cent per pound per article. This is the basic liability level and is provided to you at no charge. It is considerably less than the average value of household goods. Full value protection coverage is available for additional cost at customer's request (cannot be purchased after move has begun, and must be requested 72h before pick up date). See "Full Value Protection Amount of Liability" above.Notice of ***imum amount due upon delivery: Final charges will be based on actual weight or cubic feet/volume of property and services provided. ***imum amount demanded at time of delivery, prior to unloading, is the amount of the non-binding estimate plus 10%; or 100% of the binding estimate. Actual charges may exceed the amount of estimate if additional services were ordered or required to be performed; if customer moved additional items, weight, or cubic feet; or if extra service options such as packing or storage were necessary.VERY IMPORTANT - IF YOU ADD ITEMS AT PICK-UP OR IF THE ITEMS ARE A DIFFERENT VOLUME AND/OR WEIGHT FROM WHAT IS ITEMIZED ON THIS ESTIMATE The mover may provide you with a revised estimate.DO NOT allow the mover to load the truck or perform any services before you agree in writing to the new estimate.If you have not signed the mover's revised estimate, and the mover loads the truck, then Federal regulation requires that the mover has reaffirmed the original estimate and cannot demand additional payment at delivery for the additional items. Any balance due above the binding estimate would need to be billed by the mover thirty days after delivery.This is why we ask you to notify us of modifications at least 3 business days before the scheduled pick-up date, to avoid surprises at pick-up! On the day of pick-up, your foreman may offer you a new revised estimate listing all costs for the entire move including the additional services ordered or additional items to be moved, if any. The total price will be the same as the price listed on this estimate if your inventory's estimated weight/volume has not changed and if you do not require additional services. If your inventory's estimated weight/volume increases or if you require additional services, however, then your price may change based on the rate per pound and/or cubic feet stated in this estimate.CLAIM FILING PROCEDURE: As per company TERMS AND CONDITIONS, in the unlikely event a customer realizes that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, all customers FULLY understand that they MUST initially give the service provider (Moving Company) the FIRST RIGHT to fully investigate and respond in writing with a resolution to their issues.X __________ (Customer Initials) NOTICE AND WAIVERS: In accordance with 49 CFR 375.401(a)(2) and 49 CFR 371.113(c)(1), customer agrees to waive a physical survey in-home estimate of the household goods and alternatively agrees to receive a non-physical survey based written e-mail generated Binding Estimate based upon the customer provided item list of property to be transported and services ordered. Customer has agreed to receive and subsequently received the FMCSA publications Ready to Move? Tips for a Successful Interstate Move and Your Rights and Responsibilities When you Move via e-mail hyperlink and accessed the Federal consumer protection information in the Internet. The terms of this estimate and all services to be provided are subject to the carrier's tariffs, incorporated by reference and available for inspection upon reasonable request at the carrier's offices. Please refer to Your Rights and Responsibilities When you Move Brochure - Rights & Responsibilities as well as Ready to Move Brochure - Ready to Move.Articles List 18 Items, 60 PiecesQty ItemsGeneral1 BED, FOOTBOARD2 BED, FULL (WITH MATTRESS)1 BED, HEADBOARD1 BED, KING (WITH MATTRESS) Qty Items2 BOX, MED. PBO 18X18X181 COMPUTER CHAIR1 COMPUTER DESK2 DRESSER, SINGLE1 DRIER5 PICTURES, MEDIUM5 PICTURES, SMALL1 TRUNK, LARGE Qty ItemsStorage15 BOX, MED. PBO 18X18X1815 BOX, MED/LG PBO 18X18X24Living Room2 BOX, MED/LG PBO 18X18X241 COMPUTER DESK1 ENTERTAINMENT CENTER, REGKitchen3 BOX, CHINA/DISH 18X18X28Click on Online Electronic Signature to confirm your move online.If you no longer wish to receive emails from PRIME RELOCATION SERVICES INC, please click on unsubscribeElectronic SignatureI hereby confirm my signature on the following document:Name: ***Email: ***Signed Date: Wednesday, 07/08/2020 - 13:29:49 EST.IP Address: ***Internet Browser: Chrome------------------------------------------------------------------------------------
They promised our items within 14 days. But our household items sat in Sacramento storage for over 3 weeks. Customer service was horrible and they didn’t honor anything they told us verbally. When the driver finally arrived he refused to come down our road or driveway. Said he couldn’t make it with the rig. We had to enlist a box truck to have them move items to our house from original truck yet they gave no compensation for not fulfilling what they were paid for. And many of our items were damaged.
Hello,
We apologize for the inconvenience during your move however, we are unable to locate you within our system. Please provide us with more information to locate you with to determine if you are a client.
Thank you
On July 3rd, prime relocation services picked up my items from Upland, Ca for a scheduled delivery on July 20th in Canton, MI. On or around July 17th, I gave the company a call and found out that my items were still in storage in California. The agent told me they would be scheduled for loading early the following week and they would give me a call then. On or around July 22nd, I gave the company a call again and found out that my items were still not loaded. At the time the agent said its scheduled to be loaded and he will call me when it is. On or around July 28nd, I gave the company a call again and found out that my items were still not loaded. At the time the agent said its scheduled to be loaded in the next 24-48 and he will call me when it is. On July 31st, I gave the company a call again and found out that my items were still not loaded for delivery. Agent did not give me a scheduled load time.
Per federal regulation $375.601 the mover must transport in a timely manner per the agreed-upon time frame. This is something that the company has not done. In addition, per $375.605 '(a) When you are unable to perform either the pickup or delivery of a shipment on the dates or during the periods specified in the order for service and as soon as the delay becomes apparent to you, you must notify the individual shipper of the delay, at your expense and you "(b) must advise the individual shipper of the dates or periods you expect to be able to pick up and/or deliver the shipment. You must consider the needs of the individual shipper in your advisement." This is something the company has also failed to do. The lack of communication and miscommunication from the company has caused me and my family a lot of anxiety and hardship.
I need my items. It seems the company is still doing deliverys so i'm not sure why its not loading my items.
Dear Mr., Thank you for giving us detailed information regarding your order.Let me inform you that pickup and delivery date are not guaranteed unless optional Premium Guaranteed Service which is not applicable for your contract upon your decision but the contract states that Prime Relocation Services estimates delivery period up to 30 business days from the date indicated as first available for delivery which is July 20th based on the information your provided for the contract. To date, we have not violated the delivery time according to the above-mentioned clause of the contract.And I assure you that all our forces are now aimed at delivering your cargo safely on time.We have a remarkable team, whose members are dedicated to their work and the mission of the company - be on time and safe for everyone.If you have any questions, please, let us know and you may contact customer service team.
No, my items have not been delivered. I also have not received a written update on new delivery timeline.
Customer service will contact you to get details.
Do not use this company! Unprofessional, and damaged my belongings
Scammed and threatened my family to auction our belongings if we didn't pay 6k more. Delivered belongings damaged including broken TV's and blamed it on us. There are many nightmare reviews on this company. The contracts are tailored to cover each scammy step they take. Disgusting.
I needed a Moving Company to move me from San Mateo, CA. to Cape Corel, FL. *** gave me a quote to move my home. I gave him a list of all the property to be moved. I said that it was a good price and wanted to reserve a date. He told me to give him a deposit now and if anything changed that he would refund the money. I told him to move me on a date and the crew showed up to start moving me. Once the foreman came in the house he said that it was a lot more to move than what was on the list and said it would be 6k to 8k more to move now. I said no and he kept calling *** and another boss of his. After 6 hours he said 4k more and that was a deal. I said no and they left saying that they would come back the next day to see if I changed my mind. I said no again and they left. I hired another company to move me to Florida. I called *** and he said that it was going to be very hard for me to get my deposit back and that he would not return it to me now. They are crooked and took my money for doing nothing. There should be a law against these kind of CROOKS. I am going to call the DA in Sacramento to files charges for Theft.
Dear Mr. W ***We are very sorry that we were not able to complete your transportation. Let us clarify and remind you of the chronology of events, which is stored in emails and phone conversations. You provided 66 items on your list for shipment and our company valued it at 12992.41 US dollars, you agreed and signed the contract on 05/27/20 at 12:06 PM. Under the contract, the transportation company undertakes to pack and transport from zip 94403 to zip 33993, and you, as a customer, undertake to pay a non-refundable deposit for the truck and service team reservation in the amount of 1492 US dollars (please, refers to the contract). On the appointed day of transportation, a professional team arrived and compared the list that you provided for transportation and the actual positions in your location, which turned out to be 46 more items, and you also increased the volume of loading from the second location, namely from your warehouse in Nevada, these information and related photos were provided by you only on the day our specialists appeared at your place. The foreman made a visual estimate of your transportation with additional items that were not taken into account at the time of signing the contract for 66 items. You have approved the reassessment and it was decided to finish the download the next day. The next day, when the team arrived, you notified the foreman that you were sick and asked to come the next day. Due to the fact that our loading schedule is tight and we care about the timing of all our customers, we suggested that you still finish the transportation on the appointed day, since we have already extended the pick up by a day. To which you said that you want to cancel the order.
At this point, we reminded you that according to the contract, the deposit is not refundable.
I am rejecting this response because: The salesman didn't put everything the list for them that I gave him. The salesman told them to take everything in the house and there foreman said that he did a phone estimate and it didn't matter. He made a sales person look like they were nothing and they were the reason that they were at my home. After 6 hours of going back and forth to the salesman and the foreman's boss they gave me a price 4k higher than the agreed upon amount in the contract. They did no work. they didn't pack anything. They didn't move anything. They are scamming people this way and I didn't go for it. I wasted all day with their B
T and hired another company that did it for less money. I was lied to by everyone involved in their operation and want my money back. We will be going to court so tell them to get there phony documents and statements together. They did nothing to move my home and are lying about the way it went at my home. They had a 53' truck and 6 or 7 men waiting all day for there foreman to try and get a extra 4 thousand dollars. If I would have used them they would have done the same thing at my new address for more money. They owe me my deposit and will have to pay for the attorney's fees involved also.
We sent Prime the following email which detailed the issues with this company.
I sincerely cannot express enough my disappointment in your services, professionalism and overall horrific experience dealing with the company. Across 7 moves I have made, this is by far the worst I’ve ever experienced. Your packing team in SF under performed horribly, there was evidence these guys were hired off the street, and not trained employees. Had I known you had no professionals performing this work, I would have packed everything myself. The guys came at 11AM and didn’t leave till 9PM, when I was told it would be 5-6 hours. They also had no care for our place, left it a mess, with trash and empty bottles everywhere. We told them they could have drinks in our fridge to keep hydrated but they left their empties in every corner, and even drank our beer while on the job. Additionally, they ran out of packing paper halfway through and we ended up giving them some of our own.
On arrival in ***, only two people showed up, an older couple, at 2PM. By the time they started unloading it was 3:30pm. We were finished at 1AM. I moved a lot of furniture myself to hurry this up, my wife took pictures to show this. Completely unacceptable. This couple was professional and took care of our belongings, but two people for a 3 bedroom house was not sufficient.
I have informed all my colleagues in my industry to avoid Prime. I am planning a Revdex.com complaint as well as posting these pictures on both *** and *** for the heartache, pain and extra effort you have caused us during this process - my wife has shed a lot of tears over this move. Again, we have moved across the country many times, so this is not a new process for us, and we understand that a typical move does come with a few accidents, but the unprofessionalism and disrespect from Prime is at a completely new level. The way you will handle my claims will be telling of what I report out. Frankly, even with this financial claim, the work required to document all of this, and that will be needed to replace up to half our furniture, and many of our belongings, was time consuming and daunting. We have also had to delay moving into our new home as we take the time to replace and find some of the necessary items (bed frame, our couch legs, etc).
As we are unpacking, we have become more aware of how incompetant the crew in SF was, and we are completely flummoxed by how they organized our boxes. The boxes weren't labeled at all (no idea where to start or which room they belong in), and most of the boxes are so unprofessionally packed that it appears they literally just swept shelves worth of stuff in a pile in the biggest boxes on hand. The couple unloading in *** said they had never seen a job like this before. Since books and many other objects were crammed in wardrobe boxes, and clothes were stuffed in, to the brim (not hung), it was incredibly difficult for them to lift these boxes - and equally as difficult for us to sort through and unpack them. Our suits have been stained from this process (they weren't hung, and had shoes piled on top of them), some of our kitchen items have been paired with very dirty items, like outdoor mats and shoes, our expensive kitchen knives were strewn in a wardrobe box with no wrapping or protection, causing my mother to cut herself when she reached in the box, and some of them to warp/dull. Additionally they did not wrap any fragile items, except for the items in the kitchen. Our roomba, mirrors, scale, plant pots, paintings, etc were just thrown in boxes unprotected with other items. Although we are not professional movers, we could have done the job so much better ourselves. Our goal in hiring professional movers, was to have our stuff packed better than we could have done, not significantly worse. For this reason, we are also asking that the packing fee be returned to us.
It's clear that this crew was also lazy in packing and protecting our furniture. Some items like our kitchen cart, futon, and others were not wrapped or protected at all so they became dirty and beat up. Other items could have easily been saved from damage with just a bit of thought and extra work (removing the legs or a shelf for example before packing). Like I mentioned, we understand that accidents happen naturally in such a big move, but what we cannot understand is the laziness, incompetence, and complete disregard and care that the movers took towards our belongings. Nick Fresno sold me a sham of a service. I will do my best to ensure the pubic understands how you are masqurading as a moving company.
Please see the attached document that details all the issues uncovered THUS FAR (we still have a lot of unpacking to do), and the claims on the items. Over 1/2 of our furniture has been damaged in some way. Some we saw happen directly in SF by the obvious carelessness of the crew - they dropped our cooler down the stairs, broke several glasses while packing, etc.
Please see the attached document for all the damage, cost, and affiliated pictures.
Dear ***, we would like to express our apologies for the emotional costs you have incurred. We are very sorry that your expectations were higher than our capabilities, but we dare to assure you that all our specialists have been professionally trained and know their job, as we care about the reputation of our company. On the issue of financial costs, we are ready to provide you with compensation in the amount of 1000 US dollars. We would like to remind you that the contract contains the option of full value protection amount of liability coverage insurance that unfortunately you did not specify. This option covers possible damage during transportation in full. Moreover, this policy in the contract is required for all household movers. As far as you move a lot, please, make sure the option is listed in a contract and by choosing it you guarantee the financial coverage.
We kindly ask you to inform us on your decision regarding the offer.