Prime Relocation Services

I needed a Moving Company to move me from San Mateo, CA. to Cape Corel, FL. *** gave me a quote to move my home. I gave him a list of all the property to be moved. I said that it was a good price and wanted to reserve a date. He told me to give him a deposit now and if anything changed that he would refund the money. I told him to move me on a date and the crew showed up to start moving me. Once the foreman came in the house he said that it was a lot more to move than what was on the list and said it would be 6k to 8k more to move now. I said no and he kept calling *** and another boss of his. After 6 hours he said 4k more and that was a deal. I said no and they left saying that they would come back the next day to see if I changed my mind. I said no again and they left. I hired another company to move me to Florida. I called *** and he said that it was going to be very hard for me to get my deposit back and that he would not return it to me now. They are crooked and took my money for doing nothing. There should be a law against these kind of CROOKS. I am going to call the DA in Sacramento to files charges for Theft.

We sent Prime the following email which detailed the issues with this company.
I sincerely cannot express enough my disappointment in your services, professionalism and overall horrific experience dealing with the company. Across 7 moves I have made, this is by far the worst I’ve ever experienced. Your packing team in SF under performed horribly, there was evidence these guys were hired off the street, and not trained employees. Had I known you had no professionals performing this work, I would have packed everything myself. The guys came at 11AM and didn’t leave till 9PM, when I was told it would be 5-6 hours. They also had no care for our place, left it a mess, with trash and empty bottles everywhere. We told them they could have drinks in our fridge to keep hydrated but they left their empties in every corner, and even drank our beer while on the job. Additionally, they ran out of packing paper halfway through and we ended up giving them some of our own.

On arrival in ***, only two people showed up, an older couple, at 2PM. By the time they started unloading it was 3:30pm. We were finished at 1AM. I moved a lot of furniture myself to hurry this up, my wife took pictures to show this. Completely unacceptable. This couple was professional and took care of our belongings, but two people for a 3 bedroom house was not sufficient.

I have informed all my colleagues in my industry to avoid Prime. I am planning a Revdex.com complaint as well as posting these pictures on both *** and *** for the heartache, pain and extra effort you have caused us during this process - my wife has shed a lot of tears over this move. Again, we have moved across the country many times, so this is not a new process for us, and we understand that a typical move does come with a few accidents, but the unprofessionalism and disrespect from Prime is at a completely new level. The way you will handle my claims will be telling of what I report out. Frankly, even with this financial claim, the work required to document all of this, and that will be needed to replace up to half our furniture, and many of our belongings, was time consuming and daunting. We have also had to delay moving into our new home as we take the time to replace and find some of the necessary items (bed frame, our couch legs, etc).

As we are unpacking, we have become more aware of how incompetant the crew in SF was, and we are completely flummoxed by how they organized our boxes. The boxes weren't labeled at all (no idea where to start or which room they belong in), and most of the boxes are so unprofessionally packed that it appears they literally just swept shelves worth of stuff in a pile in the biggest boxes on hand. The couple unloading in *** said they had never seen a job like this before. Since books and many other objects were crammed in wardrobe boxes, and clothes were stuffed in, to the brim (not hung), it was incredibly difficult for them to lift these boxes - and equally as difficult for us to sort through and unpack them. Our suits have been stained from this process (they weren't hung, and had shoes piled on top of them), some of our kitchen items have been paired with very dirty items, like outdoor mats and shoes, our expensive kitchen knives were strewn in a wardrobe box with no wrapping or protection, causing my mother to cut herself when she reached in the box, and some of them to warp/dull. Additionally they did not wrap any fragile items, except for the items in the kitchen. Our roomba, mirrors, scale, plant pots, paintings, etc were just thrown in boxes unprotected with other items. Although we are not professional movers, we could have done the job so much better ourselves. Our goal in hiring professional movers, was to have our stuff packed better than we could have done, not significantly worse. For this reason, we are also asking that the packing fee be returned to us.

It's clear that this crew was also lazy in packing and protecting our furniture. Some items like our kitchen cart, futon, and others were not wrapped or protected at all so they became dirty and beat up. Other items could have easily been saved from damage with just a bit of thought and extra work (removing the legs or a shelf for example before packing). Like I mentioned, we understand that accidents happen naturally in such a big move, but what we cannot understand is the laziness, incompetence, and complete disregard and care that the movers took towards our belongings. Nick Fresno sold me a sham of a service. I will do my best to ensure the pubic understands how you are masqurading as a moving company.

Please see the attached document that details all the issues uncovered THUS FAR (we still have a lot of unpacking to do), and the claims on the items. Over 1/2 of our furniture has been damaged in some way. Some we saw happen directly in SF by the obvious carelessness of the crew - they dropped our cooler down the stairs, broke several glasses while packing, etc.

Please see the attached document for all the damage, cost, and affiliated pictures.