Prime Painting

Initial Business Response /* (1000, 8, 2017/04/18) */
Contact Name and Title: *** ***, Manage
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
In the past few weeks we have made efforts to contact the consumer via telephone and have also made a few stops at the home
I as going to send written correspondence to her this weekIt is my hope that we can meet with the consumer and handle her issues with the workMy understanding is that the door that was ordered specifically for the project was not properly manufacturedWe have spoken with the supplier and provided photographs as it is our intention to have the door replacedThere is also a crack in one of the windows that was replaced by us and some re-caulking of the openings We will replace the broken glass and re-caulk the openingsWhen the problems were presented to us at the end of last year, the weather had turned and we would be unable to properly fix and trim out the door, window and trimOur contract fully warranties all work done for the consumer for one year from completion
The consumer wishes for the financing obligation to be voidedWe are unable to accept that as a resolution, but will make every effort to handle any job specific complaints
Initial Consumer Rebuttal /* (3000, 10, 2017/04/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I phoned sales rep on 1/2/17, and left a message about the cracked window, no responseText messages were sent on 1/10/17, no responseI phoned again on 3/2/17, 3/7/17, 3/9/17, 3/14/*** called on 3/2/17, but did not have any answers as to when the problem would be corrected, but he did come out on 3/18/17, took additional photographs, at that time I told him I needed to hear from him with daysNo response until 4/14/when *** *** called, left message, but no call back numberWhen phone calls are made to the office, they only have an answering serviceI have not attempted to call back to the officeI have made contact with the *** *** *** and have a representative coming out to assess the situationAt this time, I prefer to deal directly with the manufacturer, as they are giving me prompt, informed answers
The storm door installed is not the one I ordered and it is installed incorrectly, the flashing around the door is done incorrectly also
There has been no attempt to replace the cracked double hung window, which should have been done immediately after notification on 1/2/
When the *** *** *** makes its assessment, I will have more information, but presently, I feel Holloway is not a reliable contractor and would prefer to hire another company to correct the situation, even though it will be an additional cost to me