Primark

Dear [redacted], Thank you for your letter.It is our policy to provide good quality merchandise at affordable prices and I am very sorry to learn of your experience.If the item is faulty you are of course welcome to return it to your local store at your convenience for a full refund or exchange. It...

does not have to be within the 28 days of purchase and no receipt is needed.I am sorry to hear of your experience in our Boston store and that they did not accept your return. Primark works hard to give all its customers a great shopping experience and we can assure you your comments have been passed to senior management and will be addressed at store level.I will be sending a $10 gift card to your address at [redacted], as a refund and gesture of goodwill. Thank you again for taking the time to write us and please let me know if there is anything else I can do for you.  Kind Regards,[redacted]