Prima Mazda Reviews (%countItem)
Prima Mazda Rating
Address: 7635 Martin Grove Rd, Woodbridge, Ontario, Canada, L4L 2C5
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On May 4th, 2018 my vehicle engine light and traction light came on which caused my vehicle to not drive pass 60km/hr which is unsafe to drive. *** I have spent $13,000 in January 2018 for the purchase of this vehicle. Due to this, I drove my vehicle to Prima Mazda in Woodbridge so they can look into the problem of my car. The following day, I got a call that my vehicle was already fixed and ready for pick up, I was excited. I paid them $268 which includes the diagnostic fee and the repair fees(I really don't know what repair they did at this point). I drove my car for 4 traffic lights and the problem came back on. I immediately took my car back to them and they told me that they will keep the car in order to contact Mazda Canada for further diagnosis. They gave me a rental car. My vehicle was with them for about 2 weeks until I got a call from them that they discovered the issue of the car. They told me that it was a PCM issue, which will cost about $1800 to fix. I was really not happy with this, but I trusted the repair since I believed that they were experts.I asked them if this will fix the issue with my car, they said they are not sure and I asked if I would get a refund, but the service manager said NO. I didn't know what to do. She said without changing the PCM, they cannot do any further repair on the car. At this point, I was stuck in a loop. They offered me to trade in my car, and the appraisal was really low. Them offering me to trade in my car was where I noticed something fishy, because they mentioned it more than twice after I clearly said NO.
So, they went ahead to change the PCM of my vehicle. they called me 3 days later that my car is fixed and it was test-driven for several hours and it all seems to be OKAY. I returned their rental car and paid $1732 to them and wiped out my credit card. I drive for *** as a Part-time Job while in go to school in order to pay my little bills. Since they told me that the car is running okay, I turned on my car, drove it, got a passenger request. While driving this passenger on the highway in which I was going 100km/hr, the issue started again. My car went from 100k/hr to 60km/hr. I could have gotten into an accident with this passenger if there was a car behind me. Their repair place my life at a huge risk at it mean I was not lucky to exit the highway and drive on the local roads in order to safely drop off this passenger. I went back to the dealership for this and they told me that they have to do a further diagnosis on the car. After keeping me waiting for few hours, they told me there is a chance that another computer system has worn out, but they are not sure and they have to contact Mazda Canada. After hearing this, I got really scared that I am about to spend more on this car since it is not under warranty and I have to cover the cost of any parts I change. I lost trust and confidence in this dealership at this time. Hence, I told them to give me back my vehicle.
After calling around and asking friends for recommendation, I got directed to an Auto-electrician in Etobicoke called ***. He spent 10mins diagnosing my car and told me that the acceleration pedal is worn out. *** changed the acceleration pedal and they car has been running fine for about a week now with no issues.
I went back to Prima Mazda and demanded a refund. They denied it. They told me to call Mazda Canada to ask for a refund since they are the other that directed them. Mazda Canada denied it as well, which is why I am sending this email.
What these companies are holding against me is that I agreed to fixing the PCM, I took the car to a third party and I boosted the car battery.
I am looking forward for them to take out their PCM part since it did not fix the issue of my vehicle and I want to get a refund of what I paid to them.
The customer came in May 4th with a check engine light on and traction light on stating vehicle did not accelerate past 60km/hr. We were not provided additional information. We immediately opened a case with Mazda Canada and followed their direction on how to resolve the issue. We performed PCM updates and cleaned throttle plate and ensured all sensors were working and grounds were proper with no shorts in power. Vehicle was road tested and all issues seemed to have been resolved. Customer then picked up the vehicle. Customer returned 10 days later on the 14th stating the same initial concern had returned and vehicle would not go past 60km/hr. We immediately communicated the return of the customer to Mazda Canada and requested direction. Customer was asked if anything different had happened with vehicle that could have caused this uncommon/unknown issue. Customer stated the vehicle was boosted backwards and he saw sparks. This information was given to Mazda Canada and well over 20 hours was spent attempting to resolve the issue. Hot compression test was completed, new spark plug replaced, gas sampled, MAF was changed with a good one, wiring was checked, corrosion removed from some grounds, connections, wiring and continuity confirmed with TP to PCM, KAM reset performed, fuses were checked, pedal was swapped with good known unit. All of this work was not charged to the customer. Due to vehicle being boosted incorrectly, the first step recommended was to replace the PCM. Customer was advised of cost and it was clearly explained that the part was non-returnable and non-refundable and that it may not resolve his concern, but was the first step we had to take. The vehicle being boosted backwards could have caused much unknown damage but one thing had to be eliminated at a time. Customer was provided a rental car at no cost to the customer. Also- all of the time spent on the vehicle leading up to replacing the PCM was not charged to customer as a good will gesture. Once PCM was replaced, the vehicle was taken on a test drive and also kept over night and test driven again the following morning. Issue seemed to have been resolved. Customer returned several days later stating the problem had returned. Vehicle was immediately brought into the shop. Again, customer was not charged for the time spent working on the vehicle. Customer was brought into the shop and all steps performed were clearly explained to the customer. Another identical vehicle from our lot was also brought into the shop to compare test results being performed on the vehicle. Customer then requested to remove his vehicle from the shop and stated he was going to take it elsewhere.
The following week, the customer came in demanding a refund for the PCM ***. Customer was reminded what was clearly disclosed to him that it was a non-refundable part. Customer stated he did acknowledge he was given this information but still was demanding a refund. Customer stated he was giving us one last chance ***. I recommended he call Mazda Canada, and if they were willing to make an exception for him and take back the PCM, that we would refund the part. He stated he called Mazda Canada and that they also declined refunding him for the electrical part. From day 1, we have been transparent with the customer and simply followed Mazda Canada's direction on attempting to resolve the problem. Customer was constantly updated, and our staff went above and beyond to assist the customer. ***. No further action will be taken on our behalf.
(The consumer indicated he/she DID NOT accept the response from the business.)
I see that this business is providing several false informations.
First of all, the maximum I drove my vehicle after its initial repair was about 10 mins. I brought my vehicle back to them the same day they fixed it and not 10 days later and if you still dont believe me then I will ask for you to please check the camera that shows the date and time I came to the office then we will know who is telling the truth. I didn't really see what they fixed after charging me $268 initially. I am sure they did nothing initially but clear the error codes or removed my battery since it will reset the system.. Upon the second repair, I didn't drive my vehicle for long before the issue started. I picked my vehicle late evening on May 17th and came back to them on May 18th morning for the same issues. So I believe they are providing a false information to portray that I drove my vehicle for a longer duration before the issue started again.
Regarding the battery boost, I never told them I crossed boosted my battery. All I told them was that my car battery died 4 days before this issue started and I had to boost it. Yes, I told them I Saw a spark, but not due to a cross boosting, but they are twisting my words and saying I cross boosted it. I mentioned this to them because that was what happened to the car before the issue started.
They said they spent hours on my vehicle but I didn't see any results, so how does that make any progress? Their experts could not properly explain what happened to my car, but instead telling me one wire or so have a fault. They changed several parts in which I don't know why. They were doing random guesses on my car gambling with it, until they gambled with my money as well.
The PCM was clearly not the issue of the vehicle since the problem persisted. I am pretty sure that if the old PCM is installed in my car, it will run perfectly. A different expert worked on the vehicle and they saw the actual issue of the car and they fixed it. I have driven about 800km on my vehicle with no issues to report.
They told me to keep my vehicle for more diagnoses, but that's hard to do since I am going to pay again for more parts to be replaced. I spent $2000 with no results to show for and they want me to spend again with a problem that's filled with uncertainty. Even though they decided to give me a free service after changing the PCM, I would probably be filled with anxiety in Driving the car since it can break down again. They fixed the car twice with no solution and want me to go for a third? I don't think so!
Yes, google review has been talking about how they cheated on me. They gave a service that didn't work out, but someone else fixed the problem. And No, I am not the one writing those reviews. After telling me they cant refund me partly or in full, I went on social media to ask for advice and posted what happened, people then told me about legal actions that could help me and also told me that what happened isnt fair. Also, people also had the same issue with their car and told me that PCM was not the issue and shouldn't have been fixed or replaced. ***
***
They claimed they fixed my car, they didn't. They gave me an unfixed car, ***. I could have gotten into an accident.
I trusted them but they played with me. In addition, I never threatened anyone. All I said was that mazda canada and Prima are not taking actions for their job and should refund me since someone else looked at the car and told me nothing was wrong with the PCM and if they are willing not to then I will take legal actions which is what I am doing.
I bought a brand new Mazda 3 2017 for 5 years on 0% from Prima - Mazda - ***. Once the biweekly term was set I was advised to see financial manager. During the consultation, it was addressed Mazda has 3 year unlimited km warranty and if I were to purchase the extended warranty after 3 years it would cost me lot more. *** everything is covered bumper to bumper with extended warranty for 5 years. I was advised that if I change my mind, all the payments can be stopped & I would get extended coverage pro-rated. I signed the document & 8 months later I contact Mazda dealership for cancelation of my extended warranty as I no longer need it or use my car as often. Only way it could be cancelled is if the car is a write off, leaving the country or within 30 days of purchase. The financial director misguided me and no longer works there. Meanwhile, MAZDA CANADA and Dealer(PRIMA MAZDA - ***)keeps passing the responsibility to each other stating Mazda Canada is independent and Prima Mazda is Franchise. I am not aware what the previous financial director said My Extended warranty has not yet kicked in & yet they would not cancel. Mazda has good product, however *** disappointed by *** customer service.
I would like my extended warranty waived & refund the cost to my loan.