Pride Mobility Products Corporation

How many times do we have to give you this informationWe want our money back

I have had motor problems, remote control problemsNow, out of warranty the base has cracked and u called the company and the company claimed that my particular lift chair model has never had any issues My tech says differently and the company deniesI will never deal with this company not but its products ever again

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I apologize for any confusion but you are correct a new chair was ordered for you for you. The chair has not shipped yet and I was told that it takes days to build the chair. We appreciate your patience and again apologize for the misunderstanding

The serial number can be found inside the owners manual on a decal, on the original invoice from the sale or on the seat post underneath the seat (take seat off to see decal)

Thank you for your note.
I will need more information to look into your complaint.
Please provide:
serial number of the product
the provider whom you purchased the unit from and any communications you had with that...

company and the service history, parts replaced?
the person at Pride [redacted] you spoke with
As you know, Pride manufactures the [redacted] unit but does not repair or service units in the field.
All of the above information will be needed to evaluate your complaint.
I look forward to the requested information.

Pride is sending a Representative this week to look at the customers unit.  Since we rely on feedback from our Providers and don't sell direct to the public we will need to investigate further.
I apologize for the delayed response.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I've had an [redacted] system in my vehicle for the previous 8 years!  I've never had an issue until I received the chair on 2/14.  This is a misguided attempt to divert attention from there own manufacturing issue.  This same pride rep also stated to me that a pair of motors should outlast the life of a chair and that I wasn't doing anything abnormal to cause any issues.  Pride/quantum have refused to return phone calls and have stated to providers that they are not allowed to order parts to fix current issues.  Once again leaving me at a stand still and causing me to struggle even more with daily independence.
Regards,
[redacted]

Hello:
Thank you for your letter.
Can you provide me with a little bit more detail so that I can look into this further for you?
Serial number of the powerchair
Name , contact & phone of your provider...

who's been repairing your unit.
Also, anyone else that has been assisting in the field with the powerchair.
Thanks

[redacted]:Have you gone back to the provider who installed the lift for him to inspect it?

Dear Sir:
Thank you for your complaint and information.
Batteries are a wear item much like a car battery and have a (6) month warranty through the battery manufacturer.  The serial number you provided makes this chair almost 2 years old.  This...

would mean that the battery warranty has expired.  Battery life depends on many things including how often you use the chair, charging habits, etc. as outlined in your Owners Manual.
[redacted] set up a job for you on 4/23/15 for an evalauation of the unit due to the batteries not holding a charge.  I don't believe you were charged for this service.
Pride is the manufacturer of the power chair and doesn't sell chairs, parts or service units.  You e-mailed Pride on May 7, 2015 claiming you needed to get the unit up and running and Spinife the provider won't help you.  At that time, we gave you two National Repair Companies to call for service:  Wheelchair & Scooter Repair @ ###-###-#### or [redacted] @ ###-###-####.
I hope this direction is helpful.

Good Morning:  Our service department spoke to the customer yesterday.  She explained to him that we do not sell directly to the public and neither do our suppliers of components.  Parts need to be purchased through our dealer network. The part the customer is needing...

(transaxle) is sold as an assembly by the supplier to us and is not offered any other way.  I understand the customer wants to purchase the part through our component supplier or directly from Pride but we both don't sell directly to consumers.  The transaxle is shipped to Pride the same exact way as an assembly. I apologize that this response isn't what the customer would like to hear but it is how the component is sold and would need to be purchased through his dealer. Thank you

I'm sorry to hear about your frustrations.  Pride spoke to the customers sister yesterday regarding the lift chair.  Unfortunately, Pride will not be repairing or replacing this product due to the warranty being voided for reasons listed under warranty exclusions.  Please see the...

attached page from the Owners Manual.

Thank you for your complaint.  Pride would like to offer a refund for the purchase price of the lift chair.  lease provide the model, serial number and copy of your receipt.  Pride will then have the lift chair picked up and the refund given at that time.Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I've had an [redacted] system in my vehicle for the previous 8 years!  I've never had an issue until I received the chair on 2/14.  This is a misguided attempt to divert attention from there own manufacturing issue.  This same pride rep also stated to me that a pair of motors should outlast the life of a chair and that I wasn't doing anything abnormal to cause any issues.  Pride/quantum have refused to return phone calls and have stated to providers that they are not allowed to order parts to fix current issues.  Once again leaving me at a stand still and causing me to struggle even more with daily independence.
Regards,
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for your complaint.  Pride is investigating this matter and has requested that the motors replaced off your current chair [redacted] be returned for evaluation.  Those motors are on their way back to Pride.  As soon as they are evaluated I will be in touch in regards to...

your complaint.

hi [redacted]:I'm sorry to hear about the problems you are having with your scooter.  I will need to look into this complaint for you.  Can you provide me with the serial number and a copy of your receipt please.Thank you

Thank you for your complaint.I'm sorry to hear that you are not happy with your lift chair.Please provide me with a copy of your receipt and confirm that your address and phone number are correct and we will gladly issue you a refund your money.Thank you

Thank you for your complaint.  In order to investigate I will need the model and serial number of the product you purchased.
 
Thank you