Pricewaterhouse Coopers

Initial Business Response /* (1000, 9, 2015/07/02) */
We have received the complaint from Ms. [redacted] regarding her membership purchase with Planet Fitness.
Ms. [redacted] entered her agreement in March of 2014. As noted in her agreement, members must cancel by the 25th of May to not be charged their...

annual fee. Ms. [redacted] cancelled on June 8th, 2015, 15 days past the required date. In addition she was not charged her June 17th regularly monthly dues.
We have noted Ms. [redacted]'s concerns to ensure they are reviewed by the proper management team for consideration.
Initial Consumer Rebuttal /* (3000, 16, 2015/07/27) */
Planet Fitness had made no attempt to correct this issue it is not right to charge me for an annual fee over 7 days! If they would of allowed me to cancel over the phone I would of canceled months ago! How can you charge a person a full 12 month service when they only had the option to use 7 days of it. For the company to say they did something nice by not charging my for the 7 days of that month is bull if they check their records I have no been there in months!