Pricer Dean Taper Bed & Paint

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

To whom this may concern, Initially, we did not receive a signed release form from youWhen we requested the signed release form from you again and received it, the order was requestedUnfortunately, we have not received the results back yet, as we are experiencing delays with orders from the state of WAWe apologize of the inconvenience that this delay has caused youWe have refunded your order, you should receive the payment back in your account shortlyThank you, References-Etc

I am very sorry for the inconvenience that you experienced, but unfortunately this order is not eligible for refundThis order was completed and emailed to youA copy was also uploaded to your accountThese services were providedThis order is not eligible for a refund Thank you, References-Etc

These orders are in progressDue to a high volume of orders, customers are experiencing some delaysThese orders will be emailed to you immediately upon completionWe do not store personal information indefinitelyIt will be obliterated from our systemAll person information is automatically purged from our system after three monthsHowever I will have your orders set to delete all personal information immediately upon completionThank you, References-Etc, LLC

We had previously informed you that we were experiencing delays with all PA orders that were out of our controlIt was not just your PA order that was delayed, but all PA ordersOur website states that turnaround times are based on experience, and are subject to change due to reasons beyond our controlThis order has been completed and it has been emailed to youThis order will also be refunded the total amountPlease allow business days for your bank to process the refundThank you, References-EtcLLC

[redacted] , This order was already completed and emailed to youThe results were already emailed to your email address, and were also uploaded to your accountBecause this order has already been completed, it cannot be refundedThank you, References-Etc

***, Our prices are not the same as the state's pricesWe make no advertisement that they will beOur prices are higher, due to the extensive fees and subscriptions we are required to pay in order to obtain the resultsThese fees are directly represented in our pricingWe do not require that you enter into any contract or agree to any terms before we provide you with price of our servicesThe prices of each product is given to you a the start of the ordering process, before you agree to any termsIt is then repeated at the end of the ordering process, before you submit your orderWe provided you with our price at the very beginning of the orderOur turnaround times and business hours are posted on our websiteI'm sorry if you did not review them before purchasing, but the information was there for you to utilizeIt was also stated throughout our website and the ordering process, that all orders require releasesIt was stated at the very beginning of the ordering process, that you must provide us with said form, and was stated in the Terms of Services you were required to read and agree to before placing the orderThere are some states that require specific release forms, and if you ordered a record from one of those states, we prompted you to the appropriate formHowever, all other states were provided with a general release formWe do not allow orders to be cancelled after submissionThis is stated again, at the beginning and end of the order, in disclaimers that we required you to read and agree too before submitting the orderYou read and agreed to these termsWe do not allow cancellations after submission, because all orders immediately enter the beginning stages of processingOur system is completely automated, so once you submit the order, the processing beginsBecause of this, we do not allow for cancellations or refunds after submissionAs I previously stated, we informed you of this term twice during the ordering process, both in disclaimers that we required you to read and agree tooWhich you did on both occasionsI'm very sorry that you feel our customer service was rude and confrontationalI have reviewed your correspondence with one of our customer service representatives and have spoken with that employeeFrom my understanding, their intention was to be matter-of-factThey were not purposely trying to be rudeWe are very sorry that the customer service you received appeared to be rude, as that was not how it was intendedSincerely, References-Etc, LLC

Both orders that you have placed, for a total of $54.00, has been refunded to your accountThank you, References-Etc

We did not falsely advertise our servicesAs [redacted] herself quoted in her initial complaint, we state that turnaround times are based on experience, and are subject to change without noticeThis is due to delays or issues beyond our controlThis order was slightly delayedHowever, it was delivered immediately upon completionWe try to reply to our customers as soon as possible, in the order they are receivedWe responded to [redacted] 's email by am the following business morning, and the results were emailed to her shortly afterwardsSincerely, References-Etc

***, On behalf of References-Etc., we are very sorry for the inconvenience you experienced with our companyWe are unfortunately working with some rather large technical issues lately, that has impaired our performanceFor that, we are deeply sorry, and we are doing everything we can to ensure this kind of service doesn't happen againThis order was refunded, in full, on 12/The full payment was returned to your account on that dayThank you, References-Etc

To whom this may concern, This order has been approved and processed for a refund [redacted] requested that we mail him the refund, which takes a great deal longer to process than electronic refundsOur electronic refunds process usually process in 1-business days, while our mailed refunds can take a few weeks to be processed, approved and mailedA money order should be received by [redacted] any time now Thank you, References-Etc

I am very sorry that you feel tricked by our companyHowever, at the top of every single page, our company name is very boldly on displayI've attached a screenshot of our address, that has our company header on itThis header is visible on every single page of our websiteWe have made no
claims, nor any indication at all, anywhere on our website, that we are trying to appear like the stateWe try very hard to identify as our company name, and the fact that we are an employment screening agency. We offer non-certified driving record abstracts for employment screening purposesIt is stated on our website and in the Terms of Services that we require each customer to read and agree to before placing the order, that we do not provide State Certified driving recordsWe have a vast network of customers that use our services on a daily basis for employment screening needsWe try very hard not to mislead anyone. Our fees are different, that is trueHowever, that is because we are required to pay extensive fees and subscriptions in order to obtain each recordThis is then reflected in our pricesHowever, our prices are very clearly displayed to you before you place the orderIf you did not agree with said prices, you were informed before you placed the order, and could have chosen not to proceed. I am very sorry that you for some reason, thought we were the stateHowever, we are not, nor do we claim to beOur service was provided, in a quick and efficient manner, exactly as we advertisedThis order is not eligible for refund. Thank you, References-Etc, LLC

We apologize for the delay in processing your refund requestUnfortunately due to the issues we have been experiencing, we have had to process a large number of refund requests, which has caused a bit of a delayI will have this refund request pushed to the top of the listYou should receive the
payment back in your account within the next day or so. Thank you,References-Etc

***, I'm very sorry for the inconvenience you are experiencingWe will gladly refund your orderPlease allow for 5-business days for the refund to process. Have a wonderful day!References-Etc

***, Unfortunately we were experiencing technical issues on the day you placed your order that caused our systems to be downWe were unable to proceed with business as planned, due to said issuesWe are very sorry for the inconvenience that you experiencedYour order will
be cancelled and refunded as you requestedAlso, when an order is cancelled andrefunded, all personal information is purged from our systemNone of your personal information will remain in our systemsPlease be assured, we are not a scam, and we will not do anything unethical with your personal information. We were simply forced to be offline on the day you placed your order, due to technical issuesFor that, we are very sorry. Your full refund has been processed, and all personal information will be removedHave a wonderful day!Thank you, References-EtcLLC

I am very sorry for the inconvenience that you experienced with our servicesI assure you that we are not a scam and that most customers are highly satisfied with our servicesUnfortunately, we have been experiencing issues with receiving results for the state of PAWe are working very hard to
resolve these issues, but it has caused some discontent with customers that order services from that stateAgain, I apologize for the unsatisfactory services that you received form our company and will use your review as a means to improve our company. We have refunded this orderYou should receive the payment in your account any time now. Thank you, References-Etc

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[This business should not be allowed to advertise especially when you cannot get ahold of them via email or phone. As a consumer this type of company and service they provide should be held accountable for not being responsive via phone or email. It's completely an unacceptable business practice. Buyer beware and I will continually write reviews on the unacceptable service and fraud you seem to be ok with.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I still have not received my refund that was promised to me by the company
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 I have a complaint#[redacted] that has not been resolved. I accepted the other business' solution to refund my $17 and as of today's date, they have failed to refund me.
Regards,
[redacted]