Price Busters

[redacted] called from the business to say that they have reached out to the customer directly. Regular tags have been sent to the customer a good will check is being sent to the customer.

Good Afternoon [redacted], First I wish to address yourconcerns as a valued client of Crown [redacted]. We appreciate the opportunity to address the concerns you have sharedwith your service visit for [redacted].  Your spouse’s [redacted] was serviced on April18th for a B service, a complimentary Multi-Point-Vehicle Health Checkand vehicle wash and vacuum.  The 2013[redacted] received the Oil recommended on the [redacted] Engine Oil Application Guide as0W-20, which is a synthetic blend.  Alloil blends with a 0W, are synthetic base.  Our clients do receivepromotional service offers and coupons by mail and email, some directly from[redacted] and some coupons come from our corporate level distribution and some aregeneral email coupon offers on line available for client access.  Some coupons are specific dollar discountsfor particular services and some are % discounts based on the cost of servicedesired.  The coupon that you received atemail [redacted]Was a service offer for Lube,oil & filter change for $29.95 and a complimentary multi point inspection,and car wash included as part of your service. Additionally the offer included15% discount off any additional services needed. The instructions for thecoupon note* email must be presented when service order is written:  Includes 5qts of oil, excludes synthetics anddiesels. The copy of this original offer is stapled to the file copy of theoriginal Invoice #[redacted] retained at the dealership.  This specific coupon offer is sent to manyclients in our current client data base with vehicles dating to productionyears in the 90’s.  Many of the vehiclesprovided this offer do not require 0W, type oil.  For the clients who do use the 0W syntheticoil, your invoice is credited with a $13 discount equal to the amount theoriginal regular oil change is discounted.  It is the goal of Crown [redacted]to provide quality [redacted] Manufacture Specific Service to all of our valuedclients and provide additional discounts for service chosen by our clientsbased on their specific vehicle needs.  Please don’t hesitate to contact me personally withanymore concerns.All best,
[redacted]General ManagerCrown [redacted]

They only gave me the invoice slip thanks it

Shulie H[redacted] <[redacted]@[redacted].com>to me we have a signed contract stating the customer received the furniture in the condition they were happy with

Greetings [redacted],  First I wish to acknowledge your concerns as a valued client of Crown Acura Service.  We appreciate the opportunity to address the concerns you have shared with the RDX service visit in January.   We apologize for the circumstances and delays on the...

completion of your requested service and diagnosis of issues on the vehicle.  The service department has been effected with transportation weather delays this winter due to manufacture part delays coming out of New Jersey.  When we have unexpected part arrival delays it defiantly impacts the service schedule moving as smoothly as we anticipate.The RDX arrived 1/23 6:28 am for service, and a work order was opened for rattle from under the vehicle as well and brake lights not working.The diagnosis of the RDX revealed the rattle from under the car was heat shields of the catalytic converts, requiring the upper and lower shield to be replaced.  The side brake lights both needed the bulbs replaced.  Additional diagnosis of vehicle issues involved oil leaking from upper engine area requiring the timing chain cover to be resealed and replacing of the V-Tec sensor O ring. Suggested and completed maintenance included Power steering Flush. With the authorization of service noted above the vehicle was completedWednesday.  Unfortunately upon picking up the RDX, when being started had a failure of the rusted metal line for the Trans cooler and that caused the radiator failure. Although there was no correlation between the services provided and the radiator failure the Crown Acura Service department in a gesture of client appreciation and goodwill provided the replacement of the radiator at no cost to you.  The retail value of the new OEM radiator is $750.00. Crown Acura appreciates your business and we look forward to providing you Acura personalized ownership service for you and your RDX. As [redacted] at Crown Acura Richmond I appreciate the opportunity to extend some discounts toward future service visits as a valued client. Please contact me directly if you have any questions.             [redacted]
 
[redacted]

Dear [redacted], We are in receipt of
your letter dated June 1, 2017 for the case #[redacted]. We appreciate
the opportunity to look into this matter and respond.Our records show, the first time the vehicle came in it was
low on refrigerant with no obvious leaks in the system. We...

perform an evac and
recharge of the refrigerant and added dye to the system in case it leaked again
we could determine where the leak was occurring. When the vehicle was brought
back in the second time, the dye indicated the low side fitting was occurring. We
ordered and replaced the low side fitting. At this time we do not have any
reason to believe there will be any need for further repairs to the a/c please
have them reach out to us.We certainly understand our customer’s frustrations. We strive
for excellent customer satisfaction when repairing vehicles by providing
alternate transportation to ease some of the inconvenience of having a vehicle
in for repairs and work diligently to finish the repairs quickly. These are
things we can control however, vehicle malfunctions are not something we can
control and therefore if the customer feels they have a quality concern about
the vehicle we would suggest they contact the manufacturer.Thank you again for the opportunity to respond.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'm not satisfied with this resolution for the following reasons:
1.      
It is claimed that the air conditioner is now fixed. 
I was reassured that air conditioner is
fixed the first time it broke down. Then it again stopped working within 4 weeks. I read the explanation provided to Revdex.com by the [redacted] merchant, but it is not what I was told during the repairs. At the [redacted] showroom I was explained that there was issue with "O ring" the first time which was replaced thus fixing the issue. The second time, initially I was told there was issue with " expansion ring' and later on I was told there was a leak. For now, I'm not sure if the problem is fixed.  How can I be sure that there won’t be any more problem? How
many more trips do I have to make to showroom? How many days will I have to
rush out of my work to get the car fixed? 
2.      
The primary reason I bought a new car was for
reliability, I wanted to get a car that wouldn’t break down. I have enough stuff going on in my life and I
want to avoid car-repair issues (time, $) as much as possible. If I have to
make 3 trip to showroom within a month to get a “new” car fixed, I’m not
getting the worth of the money I spent.
3.      
So far I know that there was a defect with air
conditioning. I don’t know what other concurrent defects it has. Are there any other defects with safety
features? I just have to hope that there is nothing else wrong which may lead
to a major accident. 
Regards,
[redacted]