Price Break

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Business did not correct the problem immediately on the site and left the ad days later than when the purchase occurred Full reimbursement is the least the business should do, being that an alternate product is currently available through manufacturer, at least MSRP should be refunded in order for customer to acquire a replacement through a different vendor, especially since the error was not corrected as previously stated In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We understand that the customer is upset about not being able to purchase with us here at the FactoryOutletStore.com We no longer have any funds for this customer as the order was previously refunded and closed Customer may contact the Manfacturer directly for more assistanceAgain, we sincerely apologize about this issue as we no longer have an order for this customerCustomer Relations Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: days after the purchase, sale and ad is still available at vendor's site, order should be honored and product should be shipped, if not the color/model selected, an equivalent to it according to the adAttached are proof of the ad being valid still during 09- [redacted] and 09-** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom This May Concern, We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenienceAfter reviewing this complaint along with our notation history we do show that we have made several attempt to attempt to rectify this issue directly with our customer We have not been able to reach our customer inorder to make return arrangements Please have our customer contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.We here at FactoryOutletStore pride ourselves in excellent Customer Service and will continue to work with our customer to ensure their refund satisfactionIf you would like to speak with us directly please feel free to contact us at ###-###-#### Customer Relations Department

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience.
After reviewing this complaint along with our notation history we do show that we have made several attempt to attempt to rectify this...

issue directly with our customer.  We have not been able to reach our customer inorder to make return arrangements.  Please have our customer contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.We here at FactoryOutletStore pride ourselves in excellent Customer Service and will continue to work with our customer to ensure their refund satisfaction. If you would like to speak with us directly please feel free to contact us at ###-###-####.  
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

2 days after the purchase, sale and ad is still available at vendor's site, order should be honored and product should be shipped, if not the color/model selected, an equivalent to it according to the ad.
Attached are proof of the ad being valid still during 09-** and 09-**.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We understand that the customer is upset about not being able to purchase with us here at the FactoryOutletStore.com
We no longer have any funds for this customer as the order was previously refunded and closed.  Customer may contact the Manfacturer directly for more assistance.
Again, we sincerely apologize about this issue as we no longer have an order for this customer.
Customer Relations Department

To Whom This May Concern,
We regret that you are not happy with the purchase made with us and sincerely apologize about the inconvenience that this has caused.
Your order was placed on 9/**/16 @ 6:43pm and was sent to our warehouse for shipping on 9/**/16.  We were alerted that...

the item was out of stock and no longer available.  We contacted our customer immediately to make them aware of the issue:Feedbackcx called in the ref of email informed cx the unit has been discontinued cx say he needs the unit anyhow you can contact the manufacture and get that unit form them and ship the unit to me informed we will not be able to get the unit in stock so we will refund your money within 2-5 bds cx ok
As agreed, our customer's PayPal account has be fully refunded using Transaction ID #[redacted] and the order has since been canceled.   We sincerely regret we were not able to fill this order in a timely fashion.
If you would like to contact us at your convenience please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Business did not correct the problem immediately on the site and left the ad 2 days later than when the purchase occurred.
Full reimbursement is the least the business should do, being that an alternate product is currently available through manufacturer, at least MSRP should be refunded in order for customer to acquire a replacement through a different vendor, especially since the error was not corrected as previously stated.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

My experience with Pricebreak is execellent. I ordered a Fish Finder, which upon receipt, I found was not what I wanted. I requested return authorization which was promptly given along with a prepaid return shipping label. Credit for the the full amount of the purchase was given to my PayPal account the same day they received the unit.

Review: Purchase: Simmons Beautyrest Recharge Melnick Luxury Firm Mattress And LoPro Box TWIN

I received: Simmons BeautySleep Chickering Luxury Firm mattress and LoPro Box Twin.

Got confirmation from Simmons :

From: Customer Assistance [mailto:[redacted]]

Sent: Wednesday, December **, 2015 7:35 AM

To: [redacted] Subject: RE: A new message from:[redacted]

Thank you for the email. The Beautyrest Recharge Melnick Luxury Firm is not the same as the BeautySleep Chickering Luxury Firm. They are from different lines altogether. The BeautySleep line features a 700 coil density whereas the Beautyrest Recharge line features the 800 coil density and is a step up.

From: [redacted]

Date: December **, 2015 at 2:13:31 PM PST

To: [redacted] Subject: A new message from:[redacted]

Reply-To: [redacted] From: Raphael

Email: [redacted]Desired Settlement: Need a 100% full refund and authorization return label with return shipping pre-paid by pricebreak-deals.

Business

Response:

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience.After reviewing this complaint along with our notation history we do show that we have made several attempt to attempt to rectify this issue directly with our customer. We have not been able to reach our customer inorder to make return arrangements. Please have our customer contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.We here at FactoryOutletStore pride ourselves in excellent Customer Service and will continue to work with our customer to ensure their refund satisfaction. If you would like to speak with us directly please feel free to contact us at ###-###-####. Customer Relations Department