Prezi

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ Submitted refund, sent user direct email

Gave the user a prorated refund on sept ***Ticket # [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/27) */ Reached out to user directly to obtain payment info in order to process refund. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/30) */ Thanks for your follow-up email; Kindly find below the required information; 1. last for digits for... card is: [redacted] 2. Name of card holder is: [redacted] 3. date of payment is 12 july (as shown in the statement for the card) 4. Amount is USD 159. Thank you once more. Final Business Response / [redacted] (4000, 9, 2015/07/31) */ Refund was sent, informed user it would be 1-5 days before they can see if in their account. Ticket #XXXXXX Final Consumer Response / [redacted] (2000, 11, 2015/08/12) */ Hello, I wish to sincerely thank you for the assistance provided in having my complaint with [redacted] resolved; I'm grateful. My complaint was treated in a timely manner and I'm satisfied with the outcome. Thanks you once more. [redacted]

Refunded and cancelled paymentTransaction ID [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ User reached out and received a refund via support Ticket #XXXXXX