The customer purchased a alu. wheel off of us because he said he needed a new wheel. We got him one and he took it to a tire shop to have a tire put on it, he brought it back and said the wheel was bent. We don't know what happened to the wheel after it left our shop, we don't know if it was a bad...
tire or something else? We put a tire on the wheel and it seemed fine. If we would have put a tire on for him, we would have taken care of it! We did not tell him the wheel was faulty. He told us he went on a ride that was several miles and that he didn't hit anything, but the dist. we get our wheels from will not warranty a wheel after it has been ridden for some time and has scratches and marks on it. There is no way of knowing what happened or how long and what time of riding has been done on that wheel.I'm sorry he is upset and I wish he wasn't...but I know the dist. would not take care of itIf there is something I can do to resolve this, I will try to do so...(gift card/discount on another purchase..etc.) Thank you very much....[redacted]
The customer purchased a alu. wheel off of us because he said he needed a new wheel. We got him one and he took it to a tire shop to have a tire put on it, he brought it back and said the wheel was bent. We don't know what happened to the wheel after it left our shop, we don't know if it was a bad...
tire or something else? We put a tire on the wheel and it seemed fine. If we would have put a tire on for him, we would have taken care of it! We did not tell him the wheel was faulty. He told us he went on a ride that was several miles and that he didn't hit anything, but the dist. we get our wheels from will not warranty a wheel after it has been ridden for some time and has scratches and marks on it. There is no way of knowing what happened or how long and what time of riding has been done on that wheel.I'm sorry he is upset and I wish he wasn't...but I know the dist. would not take care of itIf there is something I can do to resolve this, I will try to do so...(gift card/discount on another purchase..etc.) Thank you very much....[redacted]