Initial Business Response / [redacted] (1000, 8, 2015/07/29) */ We are a roofing company and are not qualified or capable to do electricalWhen [redacted] inquired about heat cables, we told her we could put them on her roof but we referred her to someone else to install the thermostatsWe are not capable of doing thatWithout the thermostats installed, it would be useless for us to attach the heat cable on her roofThis was not included in the contract [redacted] is a nice person and we were trying to be helpfulPutting the heat cables on her roof was not a service she paid forWe tried to go out of our way and do a lot of extras Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/08/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Robert has still not delivered the thermostats that came with the deicersI paid $to have extensive outside electrical wiring installed to accommodate the front and rear deicers but the deicers still can't be hooked up without the thermostatsThe electrician is will to come back to install the thermostats without charge I paid Robert a total of $which was $more than the original contracted amount for the entire roofing system ($7,124)That $was supposed to cover the deicers material he bought and installed, which came with thermostatsHe didn't charge me extra to install the material Robert did refer me to the electrician to install outside wiringRobert has since had a falling out with the electrician and never gave him the thermostats so he could complete the hookupRobert has not responded to repeated requests from both the electrician and myself Final Business Response / [redacted] (4000, 17, 2015/08/21) */ Revdex.com received business rebuttal by emailConverted from originalPlease see below Prestigiouse Enterprise Inc 4:PM The heat cables were not in the contractThe client for heat cablesTrying to be nice we informed her we could put them on her roof, but we can NOT do electrical and we referred someone she could contactWe installed the cables to her roof, but whomever she had do the wring, should have completed the wiring, thermostat and then just simple plugged in the cables Final Consumer Response / [redacted] (4200, 21, 2015/08/25) */ Revdex.com had phone conversation with consumerShe is still dissatisfied with businessShe stated that although she did not pay the business for the installation of the heating cables, she did pay for the thermostats
Initial Business Response / [redacted] (1000, 8, 2015/07/29) */ We are a roofing company and are not qualified or capable to do electricalWhen [redacted] inquired about heat cables, we told her we could put them on her roof but we referred her to someone else to install the thermostatsWe are not capable of doing thatWithout the thermostats installed, it would be useless for us to attach the heat cable on her roofThis was not included in the contract [redacted] is a nice person and we were trying to be helpfulPutting the heat cables on her roof was not a service she paid forWe tried to go out of our way and do a lot of extras Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/08/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Robert has still not delivered the thermostats that came with the deicersI paid $to have extensive outside electrical wiring installed to accommodate the front and rear deicers but the deicers still can't be hooked up without the thermostatsThe electrician is will to come back to install the thermostats without charge I paid Robert a total of $which was $more than the original contracted amount for the entire roofing system ($7,124)That $was supposed to cover the deicers material he bought and installed, which came with thermostatsHe didn't charge me extra to install the material Robert did refer me to the electrician to install outside wiringRobert has since had a falling out with the electrician and never gave him the thermostats so he could complete the hookupRobert has not responded to repeated requests from both the electrician and myself Final Business Response / [redacted] (4000, 17, 2015/08/21) */ Revdex.com received business rebuttal by emailConverted from originalPlease see below Prestigiouse Enterprise Inc 4:PM The heat cables were not in the contractThe client for heat cablesTrying to be nice we informed her we could put them on her roof, but we can NOT do electrical and we referred someone she could contactWe installed the cables to her roof, but whomever she had do the wring, should have completed the wiring, thermostat and then just simple plugged in the cables Final Consumer Response / [redacted] (4200, 21, 2015/08/25) */ Revdex.com had phone conversation with consumerShe is still dissatisfied with businessShe stated that although she did not pay the business for the installation of the heating cables, she did pay for the thermostats