Complaint: [redacted]
I am rejecting this response because:
Due to very poor customer service, lack of knowledge,...
dishonesty, and rudeness. The paperwork was not only done incorrectly but sent out late. I purchased my Vehicle 5/9/16 and payment for the registration was not even sent until 6/1/16. The delays were caused by the dealerships lack of knowledge and lack of follow up. I was told this is due to the office manager being on vacation. This in inconvenience caused me to miss work, not to mention additional time spent at the dealership trying to resolve this matter. I was also given an illegal extension letter even after explaining the dealership that it was not illegal. I was very much inconvenienced and missed work.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Due to very poor customer service, lack of knowledge,...
dishonesty, and rudeness. The paperwork was not only done incorrectly but sent out late. I purchased my Vehicle 5/9/16 and payment for the registration was not even sent until 6/1/16. The delays were caused by the dealerships lack of knowledge and lack of follow up. I was told this is due to the office manager being on vacation. This in inconvenience caused me to miss work, not to mention additional time spent at the dealership trying to resolve this matter. I was also given an illegal extension letter even after explaining the dealership that it was not illegal. I was very much inconvenienced and missed work.
Regards,
[redacted]