Prestige Financial Services

Complaint: [redacted] I am rejecting this response because: I specifically asked for Prestige not be used I have reached out to Kunes and they claim they can't do anything I will just notify the FCRA for Kunes and go from there Sincerely, [redacted] ***

In response to consumer complaint, I reviewed the account history and notes Having reviewed the matter, I am unable to corroborate Mrs [redacted] claims Mrs [redacted] has made a total of payments on the account, out of those payments all of them were on time Prestige reported to the credit agencies that all payments were made on time Prestige will continue to work with Mrs [redacted] if she has any other questions or concerns regarding her account She is welcome to contact the Compliance Specialist at Prestige - Kacee P [redacted] ###-###-####- [redacted]

In response to consumer complaint, Prestige has placed an account block to not contact Mr [redacted] until his account is days past dueAs far as the Due Date on the account, prestige is only allotted so many days to change a due dateAt this point Mr [redacted] has already used all days available to move his due datePrestige is unable to change his due date at this timeWe are happy to work with Mr [redacted] if he needs some arrangements on his account, he is welcome to contact his account manager for thatIf Mr [redacted] has any further questions or concerns he is welcome to contact Kacee P [redacted] Compliance Specialist at ###-###-####We look forward to working with Mr [redacted] in the future

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

In response to this complaint, I reviewed the account history and notes I personally reached out to Ms [redacted] in an effort to discuss her concerns and better understand her situation Unfortunately, I was unable to speak with the Ms [redacted] Ms [redacted] signed up for Rate Reduction in December 2013, about one year after she signed her contract One important item of the program is making payments on or before a customers due date Since she signed up for this program, Ms [redacted] has been unsuccessful in making her payments on her due date every month Prestige will continue to honor the rate reduction as long as she follows the requirements of the program, including making her payments on time I would encourage Ms [redacted] to contact me with any additional questions or concerns -- Kacee P [redacted] , Compliance Specialist for Prestige, ###-###-#### or [redacted]