Prestige Automotive Dealership

Customer came in on 8/31/18 and looked at all the vehicles on the lot. He test drove the 2003 *** He liked the vehicle and had no complaints about it. Customer purchased the vehicle with a 3 Month or 3,000 mile warranty on the Engine and Transmission ONLY. Nothing besides the Engine and Transmission is covered under our warranty. However, Customer called on 8/31/18 and said the rear brake light and front fog light was out. I told him it was not covered under the warranty but if you bring it in I will be glad to replace the bulbs since you just got the vehicle. He brought the vehicle in the same day and we replaced the bulbs for him. Customer called back on 9/4/18 and said the AC was not working. Once again I explained to the customer it was not covered under the warranty and he did not mention any issues while test driving and checking the vehicle out for a couple hours before he decided to buy it. However, I made customer an appointment for 9/19/18 @ 830am to check the AC out and get it repaired for him and Customer never showed up for his appointment. Customer called back on 9/20/18 and said the check engine light was on. I told him he missed his appointment on 9/19/18 and he said yea he could not make it. I asked Customer to stop by on 9/20/18 and we will be glad to put our machine on the vehicle and see why the check engine light is on. The check engine light was saying an Evap code which is usually the gas cap being loose. We tightened the gas cap and reset the light and customer left. Customer called back on 9/28/18 and said the vehicle has started shaking in the front. I explained again there is a warranty on the Engine and Transmission only and you have had the vehicle over a month and never mentioned the shaking so you probably hit something so just have your mechanic to check it out for you and he said ok. Customer called back in on 10/22/18 a month later and said the vehicle was making a noise in the rear. Once again I explained the warranty and told him he has had the vehicle 2 months and never mentioned this issue. I told him to have his mechanic to look at it. Customer came in on 10/25/18 with a paper from *** saying the O2 Sensor was bad. I explained the warranty once again and we explained the O2 Sensor to him and he left. Customer called in on 10/31/18 and said the vehicle had shut down. I explained that we did not touch the vehicle when he brought it up here we just explained what the o2 Sensor did. Then he said OH I forgot to tell the mechanics that the Battery light came on and *** said the alternator was going bad. I said well that will be on you to get replaced. He said how much will you charge me to replace it. I said we usually don't to that and if we do there is a mark up but I will ONLY charge you the price of the Alternator and we will pay for the labor. He said ok great thank you. So that's what we did. Customer called back in on 11/2/18 and said the check engine light came on again. We made customer an appointment for 11/21/18 to check his check engine light. I told him he can always stop by *** or *** and they can check it for him and if he did to let me know what they said. We replaced the Cam Shaft Sensor on 11/25/18 which is what the check engine light said. Customer picked up the vehicle on 11/26/18 and called in that afternoon and said the light came back on. We asked him to bring it back and the check engine light was back on and when we checked it was for the same part we just replaced. So we sent the vehicle out to a specialty shop and they said it needed a new computer because it was not reading properly. I explained that to Mr *** and he came to get vehicle and we told him we would call him when it came in. He continued to call every other day and we told him it would take a few weeks because they had to program the computer. I called him 12/10/18 to let him know the computer company said they just started working on the new computer and will have it to us as soon a possible. The computer came in on 12/26/18. I was out of the office until 1/2/19. I called customer on 1/3/19 and there was no answer and I have not heard back from customer. I will try to call customer again today and let him know the computer is in. However, the computer is not preventing Customer from driving the vehicle. The check engine light is simply staying on until we get the computer replaced so it will read the new part. We have done everything in our power to make this customer happy. And this is the 2nd vehicle customer has bought from us. And he has sent referrals to buy vehicles from us. Thank you for contacting us. Please let us know if you need any further information.
Thank you