Prestige Auto Works

This 1981 [redacted] originally arrived at our shop the end of February 2015. Customer had found a (supposedly) rebuilt engine already for his car, which is a rare find. We agreed to install this engine for him. As with any major repair, once we were working on the removal and replacement of the...

engine, we found additional parts required for this job. On March 18 we obtained approval from the customer for the expense of the additional parts required. Since the customer provided the engine, we do not warranty the repair if the parts fail and require replacement again. After completing the installation of his engine we found that the engine was no good - making noise and smoking badly (appears to be a used engine, not rebuilt). We informed the customer and he was able to negotiate with his engine supplier to get another engine. We believe they had to find another compatible engine and rebuild it as well. On April 27, 2015 we did receive a partial payment of $1000 from the customer (about half of the total bill). We had to wait a couple months to receive the replacement engine that finally arrived on June 3, 2015. We were very patient waiting for the replacement engine, while storing the customer's vehicle in our garage at no additional fee. Not only did we store the vehicle that whole time, we also agreed to re-install the replacement engine for him. After the engine came, we confirmed once again that it was not a satisfactory replacement due to the notes on the used engine (not rebuilt) indicating inconsistent compression readings. We did not receive any additional payment or phone calls to resolve this issue. On September 10, 2015 we informed the customer of the payment and discounted storage fees due at this point.Customers address was presented to customer at his initial appointment on paperwork that was signed by customer. According to this Revdex.com complaint the only difference in the address is the apartment or suite #2 instead of 32, in which this typo was not corrected or noticed by customer when his paperwork was originally created.Attached is the repair invoice.Balance due is $1098.04 (Parts $438.93 + Labor $1620 + tax $35.11 + hazmat $4 = $2098.04 - $1000 4/27/15 = $1098.04)Storage for 31 days at $40/day = $1240We will release vehicle to customer for a total of $2338.04

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I accept their response and am satisfied with how Prestige resolved the situation.
Regards,
 
[redacted]

Review: I had taken my vehicle to this shop for repairs because it was hard to start. they looked it over and told me it was a leaking fuel injector with a failing mass air flow sensor. they also advised that it would be a good idea to replace all 4 injectors thile it was being done. so I agreed to pay the $622 for the job and later that day they called me at work and said its done and its running great and good performance so I was really excited to come get it after work. I showed up there after work and paid them for the service but as I startd my car and was ready to leave I noticed my car was still not running right so I went inside to tell them and they told me "its ok its probably just carbon buildup on the injectors should be fine in a couple days" so taking that advice I started for home in rush hour traffic. on the way home my car stalled out in traffic 4 times and had to keep my foot on the gas to keep it running, I eventually got it home and called them right away and told them what happened. they told me to bring it in tomorrow morning and that there is one more thing they have to check. So that morning I called a tow truck to tow it over there and dropped it off and told the lady at the counter what happened because the other gentlemen wasn't there at the time. I went home and got a call from them around 4ish and they told me it was the fuel pressure sensor and was their fault but are still going to charge me an additional $192.93 for the part and that it will be a couple days till the part comes in. so I left my car there and a couple days later it was ready I took it for a test drive and it seemed to be ok but the following day I noticed as im sitting at stop lights for a while it tends to want to die out. Im done with these people and am taking my car to [redacted] where at least I know it will be done right...cant cost me any more than what these people are doing to me!!!Desired Settlement: I would at least like them to refund me the 275.76 plus tax for the injectors from which I think didn't need replacing in the first place.

Business

Response:

With a vehicle that has multiple issues, it may be frustrating and time consuming to narrow down all the repairs until it's back to normal. We have only completed recommended repairs that where recommended AND Approved, because we did find faults that required attention.As stated on the customers invoice:Warranty on parts and labor is one years or 12,000 miles whichever comes first. Warranty work has to be performed in our shop & cannot exceed the original cost of repair. Warranty not provided when customer supplies parts. All parts are new unless otherwise indicated. Warranty is on original workmanship or part failure due to defective manufacturing and our policy does not cover repair labor or parts as a result from delay or loss of use, abuse, neglect of additional repairs/regular maintenance or heavy duty wear.So if the customer chooses to continue his diagnostics and repairs elsewhere, there is no warranty coverage on our repairs with another shop.

Consumer

Response:

I am rejecting this response because: It seems to me they are doing guess work which is costing me more and more money. Also sending me home when I specifically told them it wasn't running right was very unprofessional on their part and telling me to bring it back the next day so they can check something else. I will never take my vehicle back to this place again for anything.

Business

Response:

Although we suspected leaky injectors, there is nothing else at that point to leak and therefore, based on our testing and inspection (not a guess) we recommended for the customer to replace the injectors and the repair was completed upon their approval.If the customer is still having performance issues, we do need to see the vehicle and complaining about money already spent on repairs will not help.It would not cost any more money for us to inspect it at this time.

Consumer

Response:

I am rejecting this response because:the injector repair did not make any difference, the car ran worse after the repairs were made and had to have it towed back. How could there be carbon buildup on new injectors? I was the dumb one to take the mechanics word for that one I guess. As for me bringing the car back, its NEVER going to happen I have another shop that's not doing guess work to me and is actually treating me like im not some it. Oh and also the MAF sensor that was replaced was just 2 screws and located right on top and I was charged over $50 for labor that was maybe 3 minutes max work. Like I said NEVER GOING BACK THERE AGAIN!!!

Review: The services provided by PRESTIGE AUTO WORKS (“Prestige”) resulted in additional damage to my vehicle.

Following a collision in April, I hired Prestige to repair my vehicle – the appraisal is available upon request. My contact at Prestige was [redacted]. He took possession of my vehicle and kept my husband, [redacted] informed of my vehicle’s status via telephone and text message throughout the repair process.

My husband and I picked up my vehicle from [redacted] on July 1. That evening, my husband noticed stains throughout the interior, a tear in the interior and scratches on the exterior trim that were not there when [redacted] took possession of my vehicle in mid-May. My husband contacted [redacted] via telephone, email and text message detailing the damage – their correspondence is available upon request. On July 9, [redacted] acknowledged and apologized for not cleaning the vehicle properly after the back windshield was re-installed by the glass company. He stated he would inspect my vehicle, clean what he could and order replacement parts. On July 11, he stated he had obtained pricing to complete the repairs and that Prestige’s general manager was working with the glass company to clean/repair the vehicle. My husband contacted [redacted] weekly via telephone and text message from mid-July to the beginning of August – [redacted] has not returned his messages.

We appreciate your assistance in resolving this dispute.Desired Settlement: I'd like Prestige to clean/repair my vehicle.

Business

Response:

[redacted], the collision estimator who handled this file, is no longer with Prestige Auto Works and never passed along the concerns of Devon Purnell Norwood to management.The last information [redacted] had on the file was that the customer was very satisfied with the repairs.Unfortunately the customer did not attempt to contact myself or other management to advise of the problems after [redacted] failed to react.We a take this issue very seriously and fully stand behind our work.Clearly there are issues, that if related to the repairs performed by Prestige Auto Works, need to and will be resolved to the customers satisfaction. Please ask the customer to contact me directly as soon as possible to we can review and correct these issues.We will also attempt to contact them both by phone and e mail. Please contact me if you have any additional questions or need additional information. Thank you. Sincerely, [redacted]

[redacted]www.pawprrestige.com414-466-2111

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

We dealt with [redacted] for an issue with paint cracking off after it was repaired and painted at PAW. He told my husband he needed to see the car and that it would probably be covered by the company that painted the car and provided a lifetime warranty. When I called to see if he was available to see the car he was very flippant and said he didn't really remember the conversation with my husband. When I brought the car in he was very confrontational. So much for the lifetime warranty!

Review: On December 9th of the year 2013, I [redacted] went to Prestige Auto Works located in Sacramento, California. I was experiencing a problem with my 2002 Mercedes-Benz C240, where the car had entered a safe mode and would not accelerate above 15-25 miles per hours. All of the lights on the dash were on including abs brake light, srs, check engine, and esp. Once I arrived at Prestige Auto Works I spoke with [redacted], who had assured me that he was able to diagnose the problem and fix the problem. After checking in, [redacted] diagnosed my car for $94.00 dollars and concluded that I had an issue with the transmission module, and he quoted me a price of $1036.38. This $1036.38 was to replace the Shift Control Module. [redacted] also promised he would have the car done in a day or two. [redacted] also stated, I have replaced the transmission to my own S-500 two times. Based on trusting the A given to this business by the Revdex.com, and trusting [redacted] as a professional with experience, me and my father decided to go through with getting the repair done. The next day [redacted] called and told me that was my car was ready. When I showed up to retrieve the car, it was showing exactly the same symptoms that it had been before. The car was still malfunctioning and still could not accelerate above 15-25 miles per hour. I questioned if [redacted] had done anything to the car, and how he didnt have the decency or piece of mind to check and see what the car was doing or know that the car was not ready to be picked up. At this point my level of skepticism of [redacted]s ability to diagnose my vehicle and how to fix my vehicle was beginning to raise, but since I already have money invested in it, and I need it to be fixed I proceeded with allowing [redacted] to fix the car, although I lost about 3 hours in this ordeal, in which I still did not receive the services I paid for which were a diagnosis and fix of the problem. After about a week of not knowing anything about the status of my car, and unfriendly customer service when checking on my car, [redacted] proposed that the car needed a new DME Control Unit, which cost an additional $1600 dollars. After waiting for [redacted] to receive the part because he or someone in his shop ordered the wrong part two consecutive times, I finally received my car on December 21st of 2013. I was extremely irate about the lack of customer service, the lack of actual quote on quote diagnosis, and the time that it took to receive my car back.Two thousand miles later my car needed to return back to the shop for very similar circumstances. The abs, srs, check engine, and all other lights on the dash were lit up very similarly to how things happened in December. The only difference was that now it was March 3rd. Due to the fact that the previous work done on the car was under warranty with Prestige Auto Works and the symptoms were the same we brought the car back to Prestige Auto rather than take it to a different mechanic. I had to have the car dropped off because when the car malfunctioned I was on my way to work and I did not get a quote for how much it would cost to fix. When I called [redacted] day after day to determine what was wrong with it for the first week [redacted] kept saying that he didnt know. After a week of calling the repair shop and the secretary saying that he was not in for days at a time, and not retuning my phone calls, [redacted] called and said the car needed a $600 dollar passenger seat transmission. After Prestige Auto ordered the wrong part for my vehicle twice, [redacted] discovered that the passenger seat transmission was in fact not malfunctioning and that the problem was coming from a different part of the car. After two more weeks of [redacted] not knowing what was wrong with the car, not returning my phone calls, and not keeping me informed, [redacted] called and said that the transmission motherboard was malfunctioning and that the entire transmission had to be replaced. The transmission that [redacted] wanted to put into the Mercedes cost $2129.18. We respectfully declined to have [redacted] put in the part due to his multiple times failing on the diagnosis of the car. [redacted] had the car over 6 weeks and made over 2-3 formalized diagnosiss of the car and they all turned out to be wrong and cost double to four times the original price that [redacted] quoted me. Even if the parts are hard to find, or the diagnosiss were wrong, [redacted] could have communicated that to me, but instead he hid, and avoided me. [redacted] did not hold up his end of the deal which was to diagnose the car, figure out a plan to fix it and fix it. Whereas [redacted] guessed what was wrong with it, made an assumption about which part the car, and hoped he made the right choice, rather than knowing.Desired Settlement: I seek to either get the repair done for free based on the lack of service, lack of diagnosis, and lack of completion of the task. I seek to get full compensation for costs and fees of accommodations that had to be made to continue working and handling daily tasks due to my car sitting at Prestige Auto Works based on false diagnosis. The new part cost $2129.28, and the compensation for other costs would total If compensation for that is not met I would like to receive compensation for the cost of the transmission part that was put in under the diagnosis of [redacted] the first-time which was a cost of $2600.

Business

Response:

PRIOR ELECTRICAL COMMUNICATION FAULTS WERE CORRECTED BY REPLACING CONTROL MODULES AND CAR DROVE NORMAL. COMMUNICATION TO MODULES IS STILL GOOD AT THIS TIME. PREVIOUS REPAIR IS NOT RELATED TO CURRENT TRANSMISSION FAILURE. AT THIS TIME THE VEHICLE HAS A HARD FAULT IN THE TRANSMISSION, ATF DARK AND BURNT SMELLING INDICATING THE CLUTCHES MAY BE BURNT INTERNALLY. WE HAVE COMPLETED THE DIAGNOSTICS AND RECOMMENDED THE REPLACEMENT OF THE TRANSMISSION. CUSTOMER CAME BY AND PICKED UP ESTIMATE FOR REPAIR. CUSTOMER HAS NOT RETURNED OUR PHONE CALLS OR COMMUNICATED WHETHER OR NOT HE WOULD LIKE TO REPAIR THE VEHICLE. WE HAVE KEPT HIS CAR GARAGED FOR HIM SINCE IT'S ARRIVAL, WAITING FOR A DECISION. THE CUSTOMER HAS ABONDONED THE VEHICLE AND EITHER NEEDS TO REPAIR OR REMOVE VEHICLE.

Review: After leaving my vehicle with this repair shop for 2 days and paying $2,000 for a repair, I drove my car only 2 days before my engine light came on. Upon calling the shop and being instructed to bring my vehicle back in, they refused to fix the problem; but charged me another $238 to fix a sensor that no doubt was a problem they caused after working on my car for 2 days. I did not drive the car over 48 hours before a problem surfaced after their repair. This shop had my car and I was pressured to pay for the additional work needing my car for my job duties. They refused to offer any discount, empathy or concern for the additional repair even though they had my car for 2 days working on it. I believe I was cheated and disrespected as a customer.Desired Settlement: Because this repair shop had my car for 2 days working on it and charged me $2,000 for the repair and this additional problem came as a result of them working on my car, I believe I should receive a refund for this additional repair that I had to contact them about after they had my car 2 days. I had not driven my car 48 hours before an additional problem surfaced after they completed a $2,000 repair.

Business

Response:

The rough $2000 was spent specifically to replace the rear transfer case and one bearing on the 2001 BMW X5. The oxygen sensor that coincidently failed a couple days later is located in the front of the vehicle and was not even touched during the rear transfer case repair. We do understand the frustration of continual vehicle repairs required to maintain a vehicle. As usual, there was no pressure to complete the repair here, simply the vehicle was inspected and the report and recommendation were provided for the customer to make a decision. The oxygen sensor that required replacement was discounted down $70 and there was no diagnostic fee charged. The customer was given the option to take it elsewhere for a second opinion and the repair was only completed upon the customers approval.

Consumer

Response:

I am rejecting this response because: this business demonstrated no customer service and bordered on the line of discrimination and inequitable practices. Not only was I charged this additional $238.26 for a sensor light after spending $2,134.12 and after the business kept my car for several days, I was told I would have to put down $200.00 in order to make this appointment to get my repair work done--they asserted that they didn't want to purchase the part and I not show up. Being an African American woman, I was offended and received the message well that they didn't trust I would keep my word/the appointment. Even after uneasily moving forward, they called me while doing this work and said they found a bearing that needed repairing, which would be an additional cost of $152 added to the original estimate. I paid this also. This entire ordeal reinforces why the general population distrusts repairman--they take advantage and seize the opportunity to penny pinch customers. I was charged $45 labor fee and $178.94 part fee ($14.32 tax) for the sensor. I reject the thought this business thought they were giving me a discount or courtesy, after I had to go through the ordeal of picking up my car on 6/16 and paying $$1,934.12 (I had already put down $200 for them to make the appointment and order the part) and then having to calling them back 48 hours later 6/18 because my engine light came on and they would not take my car in on the 19th, a Friday. I had to bring it in on Monday 6/22. I know I should have never been charged this additional $238.26 if this business had ethics and good customer service. I know this because almost the same incident happened to a Chrysler customer and this business, after the customer returned his car, did the sensor work as a good faith business.

Review: Took van in for alignment, specifically asked for before and after suspension measurements and modifications. Picked van up. No "Before" suspension measurements were provided. Inspected vehicle's suspension and observed mechanic used pliers on the tie rod and damaged the threads instead of using a wrench as a professional mechanic would. Informed Service Writer who laughed in my face and said "I am not going to go back there and tell the mechanic how to do his job", to which I replied:" Fine then return my money" She refused. I left.Desired Settlement: I am requesting refund of $65 for the service, in addition a replacement tie rod ($39) as well as compensation to have the arm installed and a new, properly done, alignment performed $245.00. This certainly does not compensate me for my wasted time and aggravation, but I will settle for this amount ($349).

Business

Response:

Upon arrival the customer did specifically request the before and after measurements for his 1984 Vanagon. I assured him that we do the before and after reports on all alignments and in front of the customer I specifically made the request known to the technician. Unfortunately there was a program error that did not save the before measurements during the alignment process. The technician had wrote down the measurement on the report we provided for the customer. And I apologized that the full report didn't save properly.The wheel alignment was corrected as requested by the customer.The customer paid his bill, took his paperwork and walked out. A little bit later he walked back in and asked if we had an experienced technician work on his van. I told him we had an excellent technician work on his van. Then he proceeded to say that he is an it because he used pliers on his tie rod to hold it and stripped the threads and asked for his money back. I reminded him that we did correct the alignment as he had requested. He asked if that was my final answer and I said yes and he said he would leave. As he left he cursed at the shop, technician and our customers out front. Later he posted a yelp review with pictures, which I've attached to this response. We have not seen the damage to the threads in person, but from what we can see in the picture, a bit of the inner portion of tread was slightly rounded off and it would not affect the alignment or any future repairs. We did consult with the technician and make the customers concerns known. We can schedule an appointment to inspect the implied damage in person and possibly repair the threads.

Consumer

Response:

I am rejecting this response because: for obvious reasons I will not be allowing this completely unprofessional business to touch my vehicle. It's obvious they are not interested in accepting my offer to allow them to make restitution to the damage done to my vehicle. Not only do they refuse to accept responsibility for the damage, they will not even offer apology for their extreme rudeness and complete lack of interest to address my initial complaint in a professional manner.

Review: the [redacted] mechanic [redacted] agreed to do some specialty work to my car. the work he did was faulty which caused major damage that he agreed to fix if I paid for any parts needed. I agreed. the parts that he acquired were faulty. he agreed to fix the problem I took my car in to have it fixed again. he took my car in and I left. he called me back a few hours later and said he had not been able to fix the problem and told me he was done with my car and to come pick it up. I went and retrieved my car and the problem was not at all addressed and he told me that he was not going to fix it now so now I have paid him a lot of money and my car sounds and drives worse than ever and makes a horrible noise so bad I cant sell it or drive itDesired Settlement: I want my car fixed and the money back for the original job he did wrong which caused all the other problems

Business

Response:

Vehicle was Towed in 10/02/15 disassembled and not running because customer had started his own repair. Due to the nature of this particular timing repair and specialty tools required we agreed to have our specialists complete this portion of the repair for him only if he waived us from all liability, since we have did not diagnose or perform a full repair. We completed his requested portion of the repair and he towed it home to complete his own repair. He understood our position at that time and signed the following statement, with no warranty on this repair.Waiver & Assumption of risk. Upon execution this form, I _________________, hereby unconditionally release, waive & discharge my right, whether by contract or under operation of law to file cause of action(s) or claim(s) which I may have against Prestige Auto Works now or in the future. I hereby assume any and all risk of loss, liability, damage or costs that may incur arising out or in connection to my auto repair.I fully understand and waive my rights voluntarily without any guarantee being made.Even though, once he completed his own repair, he had complications, we continued to assist him with completing the repair. We will not refund the customer any portion paid for repairs provided.

Consumer

Response:

I am rejecting this response because: they did not address the issue

Consumer

Response:

I am rejecting this response because: they are not being truthful about the situation . due to a faulty job the shop did the head needed replacement the shop provided a faulty head and I want it replaced with a good one period

Business

Response:

We have already attempted to work with customer on completing his own repairs on his BMW. We decline to continue working with him and his vehicle and will not assist with his repairs or complete any work on his vehicle. Customer is solely responsible to complete his own repairs.

Review: After waiting a few hours to have my driver side window regulator replaced I then found that the inside door had not been placed back properly and that a piece of my wood grain trim had been broken as well as a tweeter speaker broken I also have a copious amount of air seeping in all around the window when it is fully up very poor workDesired Settlement: Refund 100% I am too afraid to have any technician from the shop touch my vehicle as I feel it may be involved in an accident. They never even offered to make it right not a discount or refund or anything. Even if nothing happens I get my point across to warn others Prestige Auto employees sharks who are hungry for money.

Business

Response:

[redacted] has been our customer for the past two years. He has been driving the extra mile to have his [redacted] repaired at our shop because he had been appreciating our quality work and fair pricing.This last repair was specifically to restore his driver window function. He did wait out the repair. Once the repair was completed and he was billed out he went out to his car, and almost immediately returned to the office to inform us there was damage to his door. Andre went out immediately to inspect and saw that he was showing him a trim portion on the door panel that had a chipped corner. Andre said that he would try and find him a replacement trim piece, but that it may be difficult to find on his 1995 [redacted] said ok and left. This trim piece on the door panel would not require removal during the window regulator installation and had not been removed. We were not aware of any air seeping in around the window until we received this Revdex.com complaint. The customer has not made any addition efforts to bring his car in for re-adjustment or inspection.Our technicians treat each vehicle as their own being careful not to cause any additional damage during repair. We do recognize that especially on older vehicles they are more susceptible to damage unintentionally caused during repair due to their aged - weak and brittle parts. In general we are very helpful and generous with our time to correction any addition repairs required during a repair.On our original estimate signed by the customer authorizing repair it, does specifically indicate they are authorizing the above repair work to be done along with the necessary material and grant Prestige Auto Works employees permission to operate the vehicle described for testing and/or inspection. Express mechanic's lien is hereby acknowledged on above vehicle to secure the amount of repairs thereto. Estimate quote w/o order, subject to change.TEARDOWN ESTIMATE: I understand that my vehicle will be reassembled within____days of the date shown above if I choose not to authorize the service recommended. All Parts removed will be discarded unless instructed otherwise:Save all Parts____. NOT RESPONSIBLE FOR LOSS OR DAMAGE TO CARS OR ARTICLES LEFT IN CARS IN CASE OF FIRE, THEFT OR ANY OTHER CAUSE.

Consumer

Response:

I am rejecting this response because: it isn't correct in its entiretyprior to this I thought I found a place I could trust, I was wrongRevdex.com PLEASE UNDERSTAND I NO LONGER TRUST THIS SHOP NEAR MY VEHICLEI PAYED FOR VERY POOR WORK, COMICAL IF YOU WILLRED FLAGS: BROKEN WOOD TRIM, LIED ABOUT BREAKING IT, PAYED FULL PRICE, BROKEN TWEETER, REGULATOR INSTALLED INCORRECTLY, WINDOW NOT SEALING PROPERLY, LOOSE GRAB HANDLERevdex.com I HAD TO SPECIAL ORDER SOME (MISSING CLIPS BEHIND THE PANEL FROM NIELLO BMW) RECIEPT YESANOTHER SHOP HAD TO REINSTALL THE REGULATOR, RECIEPT YESLUCKILY THE SEALS ARE FINE THE WINDOW WAS SO OFF THATS WHAT I WAS HEARING(SEEPING AIR)WATER CAME IN THE VEHICLE UPON DRIVING THROUGH THE CAR WASH ON MY WAY HOME (WATER AND ELECTRONICS NOT GOOD)ALL IN ALL I LOVE MY CAR AND I AM GRATEFUL I DID NOT AGREE TO ANY MAJOR WORK( SIGH OF RELIEF)IN REGARDS TO THE 20 YRS OLD [redacted] AND THE PARTS BEING VERY DIIFICULT TO LOCATE( I BOUGHT THAT WOOD TRIM THE SAME DAY AND MADE ARRANGEMENTS AT A (QUALITY SHOP) TO PUT IT ON. IT WAS A TEST TO SEE IF THEY WERE BEING DILIGENT IN LOCATING ONE FOR ME (FAIL)IN REGARDS TO COMMUNICATING WITH THEM, I TRIED TWO OR THREE TIMES RIGHT AFTER, ONLY TO BE GIVEN THE RUN AROUND. HOWEVER I CALLED AND CAN OBTAIN A COPY OF THE CALL(S) I MADE (PHONE RECORDS)THIS IS THE MOST IMPORTANT STATEMENT=PRESTIGE AUTO YOU REALLY HURT MY FEELINGS, IT MAY ONLY BE 290.00 BUT I WAS WILLING TO SPEND MUCH MORE THAN THAT ON MY CAR YOU DON'T KNOW THE FUNDS SET ASIDE TO REBUILD THIS CAR BUT WHEN ITS DONE I'LL SEND YOU GUYS A PIC. TO THE Revdex.com HATS OFF FOR WHAT YOU DO I UNDERSTAND IM PROBABLY OUT THE MONEY BUT I WILL SPEAK UP FOR WHAT I BELIEVE IS RIGHT. I ALSO THROUGHOUT SACRAMENTO WILL BAD MOUTH PRESTIGE AUTO TO ALL [redacted] ENTHUSIASTS I KNOW SEVERAL. TO [redacted]: NO HARD FEELINGS!!! IT GOES LIKE THIS SOMETIMES!!!!I WISH YOU A LIFE FULL OF HAPPINESS!!

Review: Had [redacted] towed to his shop for engine installed mechanic told me that Engine was defective and had to be replaced so another rebuilt engine was delivered to his shop but refused to install the engine I paid him $1000 against $2090 total the balance was $1090 but he refused to except the balance then told me that I had to pay him $3400 to get my car back because of storage charges against me did not repair the car was not notified directly about a lien sale against my vehicle that the lien notice was Mail to a wrong address that didn't give me enough time to respond against the declaration of opposition with the department of motor vehicles The correct address is listed on the invoice for which I received from himDesired Settlement: The return of my vehicle and pay the balance against a vehicle

Business

Response:

This 1981 [redacted] originally arrived at our shop the end of February 2015. Customer had found a (supposedly) rebuilt engine already for his car, which is a rare find. We agreed to install this engine for him. As with any major repair, once we were working on the removal and replacement of the engine, we found additional parts required for this job. On March 18 we obtained approval from the customer for the expense of the additional parts required. Since the customer provided the engine, we do not warranty the repair if the parts fail and require replacement again. After completing the installation of his engine we found that the engine was no good - making noise and smoking badly (appears to be a used engine, not rebuilt). We informed the customer and he was able to negotiate with his engine supplier to get another engine. We believe they had to find another compatible engine and rebuild it as well. On April 27, 2015 we did receive a partial payment of $1000 from the customer (about half of the total bill). We had to wait a couple months to receive the replacement engine that finally arrived on June 3, 2015. We were very patient waiting for the replacement engine, while storing the customer's vehicle in our garage at no additional fee. Not only did we store the vehicle that whole time, we also agreed to re-install the replacement engine for him. After the engine came, we confirmed once again that it was not a satisfactory replacement due to the notes on the used engine (not rebuilt) indicating inconsistent compression readings. We did not receive any additional payment or phone calls to resolve this issue. On September 10, 2015 we informed the customer of the payment and discounted storage fees due at this point.Customers address was presented to customer at his initial appointment on paperwork that was signed by customer. According to this Revdex.com complaint the only difference in the address is the apartment or suite #2 instead of 32, in which this typo was not corrected or noticed by customer when his paperwork was originally created.Attached is the repair invoice.Balance due is $1098.04 (Parts $438.93 + Labor $1620 + tax $35.11 + hazmat $4 = $2098.04 - $1000 4/27/15 = $1098.04)Storage for 31 days at $40/day = $1240We will release vehicle to customer for a total of $2338.04

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

That's fine I'll pay the balance against what he is asking to get my car release and thank you