Customer called and gave $deposit in mid April, work was to begin by the end of MayDue to the rainy spring the date was moved back, however a preliminary cleaning was done around May 31stIt rained June and 3rd so we were unable to perform the rest of the work on June 4th as scheduledJob was rescheduled for June 8th however customer called on June 5th wanting to cancel since it was taking too longI agreed to write up an invoice for services already performed which turned out to be $I took the $deposit as payment and credited the other $Customer complained that wasn't right and shouldn't they get some sort of credit? I sent them an invoice detailing the work that was done and the cost (this document is available upon request) and a check for $which the customer has cashed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I disagree with the business response that they came back out and reviewed the work again I also disagree with the business that they contacted myself or my mother for resolution
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The deck was washed and two coats of stained was applied as stated in the quote. [redacted] later called saying the deck floor looks like it may need another coat. Prior to this time I was in contact with her mother and stopped out and looked at the deck and it looked good. I tried...
to call her mother but no answer so I left a short message. Later [redacted] called me herself and we discussed that it had two coats but we could put another coat on the floor for an additional cost if she wanted. I also said I would come look at it again when she was home but was going on vacation and it could be until the following week. I called one of the numbers she had called me on, I believe it was her work to schedule and no one answered. I left a message and have not heard anything back. I will call her again today to try and make another appointment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
---
I disagree with the business response that they came back out and reviewed the work again. I also disagree with the business that they contacted myself or my mother for resolution.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Customer called and gave $200 deposit in mid April, work was to begin by the end of May. Due to the rainy spring the date was moved back, however a preliminary cleaning was done around May 31st. It rained June 2 and 3rd so we were unable to perform the rest of the work on June 4th as scheduled. Job...
was rescheduled for June 8th however customer called on June 5th wanting to cancel since it was taking too long. I agreed to write up an invoice for services already performed which turned out to be $230.00. I took the $200.00 deposit as payment and credited the other $30.00. Customer complained that wasn't right and shouldn't they get some sort of credit? I sent them an invoice detailing the work that was done and the cost (this document is available upon request) and a check for $100.00 which the customer has cashed.
Customer called and gave $deposit in mid April, work was to begin by the end of MayDue to the rainy spring the date was moved back, however a preliminary cleaning was done around May 31stIt rained June and 3rd so we were unable to perform the rest of the work on June 4th as scheduledJob was rescheduled for June 8th however customer called on June 5th wanting to cancel since it was taking too longI agreed to write up an invoice for services already performed which turned out to be $I took the $deposit as payment and credited the other $Customer complained that wasn't right and shouldn't they get some sort of credit? I sent them an invoice detailing the work that was done and the cost (this document is available upon request) and a check for $which the customer has cashed
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I disagree with the business response that they came back out and reviewed the work again I also disagree with the business that they contacted myself or my mother for resolution
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
The deck was washed and two coats of stained was applied as stated in the quote. [redacted] later called saying the deck floor looks like it may need another coat. Prior to this time I was in contact with her mother and stopped out and looked at the deck and it looked good. I tried...
to call her mother but no answer so I left a short message. Later [redacted] called me herself and we discussed that it had two coats but we could put another coat on the floor for an additional cost if she wanted. I also said I would come look at it again when she was home but was going on vacation and it could be until the following week. I called one of the numbers she had called me on, I believe it was her work to schedule and no one answered. I left a message and have not heard anything back. I will call her again today to try and make another appointment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
---
I disagree with the business response that they came back out and reviewed the work again. I also disagree with the business that they contacted myself or my mother for resolution.
Another message was left with her mother today since that is the only phone number we have on file. No one has responded as of yet.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Customer called and gave $200 deposit in mid April, work was to begin by the end of May. Due to the rainy spring the date was moved back, however a preliminary cleaning was done around May 31st. It rained June 2 and 3rd so we were unable to perform the rest of the work on June 4th as scheduled. Job...
was rescheduled for June 8th however customer called on June 5th wanting to cancel since it was taking too long. I agreed to write up an invoice for services already performed which turned out to be $230.00. I took the $200.00 deposit as payment and credited the other $30.00. Customer complained that wasn't right and shouldn't they get some sort of credit? I sent them an invoice detailing the work that was done and the cost (this document is available upon request) and a check for $100.00 which the customer has cashed.