Prescott Modern Dentistry

July 17, 2015Dear Dispute Resolution Consultant, ReferenceiD#: [redacted] I feel sadden that our patient feels that we purposely charged her insurance, but it was clearly stated in her chart that she did not see the doctor on her visit to our office and the charge was truly a mistakeOur office has reached out to her insurance carrier and a refund has been issued to her insurance companyI have also left messages relaying this information to our patient.Sincerely,Prescott Modern Dentistry

I really liked the service from the hygenist, dentist, and endodontist from PMD They are friendly and do great work However, I had very expensive and elective dental work done from them and weeks later received a coupon for $off services over $ When I called in to see if they would reimburse me the $since my services were less than weeks ago - they said no because they don't know when those offers are going to come out and it was already performed
Really, really bad customer service

July 17, 2015Dear Dispute Resolution Consultant, ReferenceiD#:[redacted]I feel sadden that our patient feels that we purposely charged her insurance, but it was clearly stated in her chart that she did not see the doctor on her visit to our office and the charge was truly a mistake. Our...

office has reached out to her insurance carrier and a refund has been issued to her insurance company. I have also left messages relaying this information to our patient.Sincerely,Prescott Modern Dentistry

July 17, 2015Dear Dispute Resolution Consultant, ReferenceiD#:[redacted]I feel sadden that our patient feels that we purposely charged her insurance, but it was clearly stated in her chart that she did not see the doctor on her visit to our office and the charge was truly a mistake. Our...

office has reached out to her insurance carrier and a refund has been issued to her insurance company. I have also left messages relaying this information to our patient.Sincerely,Prescott Modern Dentistry

I really liked the service from the hygenist, dentist, and endodontist from PMD. They are friendly and do great work. However, I had very expensive and elective dental work done from them and 2 weeks later received a coupon for $200 off services over $800. When I called in to see if they would reimburse me the $200 since my services were less than 2 weeks ago - they said no because they don't know when those offers are going to come out and it was already performed.

Really, really bad customer service.

I went into this business due to bad teeth that were in severe pain and needed to be pulled. I am normally extremely frightful of the dentist due to childhood issues. I left this business after 3 teeth pulled without stress or anxiety and am not afraid to return to this business who made me feel at ease. They accomplished what many dentists have tried to for over 30 years.