Preschoolians Co

Review: I purchased a pair of shoes from the Preschoolians website for my son on Feb. 9th, 2015. They took a little longer than expected to arrive, but still within an acceptable time frame. The day that I received the shoes (Feb. 17th), I realized that they were not what I was expecting because they had laces, and I didn't want laces on his shoes (he's only 10 months old). I looked on the website for the return policy and it clearly stated that the return must be initiated within 2 weeks and received within 45 days and that the customer must contact the company to inquire about processing the return. I contacted them that night (on the 17th by phone leaving a message and by email) to alert them to the fact that I wanted to return the shoes as soon as possible. After not hearing from them, I have since sent multiple emails to them (on Feb 19th and 28th) and used the "live chat" feature on their website twice to chat with [redacted] about the situation. With each interaction she has been quite pleasant, but there is always an excuse (first it was a technology issue in emailing me the mailing label, then it was the refund departments fault as they should have contacted me already, etc). My last conversation with [redacted] over the "chat" she assured me that I would receive the mailing label the next day from the return department manager, to no avail. It has almost been a month since placing my order and almost 3 weeks since receiving my order and I am NO closer to returning them with the needed return label. I am very annoyed and disappointed with the lack of customer service follow through that I have encountered.Desired Settlement: I just want to return the product and get my money back and never have to deal with this company again! I also refuse at this point to pay a $5 processing and restocking fee.