Prepd Pack

Complaint: [redacted] I am rejecting this response because: I fully understand what [redacted] is and what I paid for per the T&CHowever, my issue is with the lies and deceitI waited a few days to respond to this in order to give Prepd a chance to put in some effort, however, that has not happenedThey continue to delete questions/negative comments from their Facebook pageThey FINALLY admitted that the product is shipping from [redacted] after I filed my complaintWhile they are correct that I have a tracking number from ***, that is just due to the label being createdThe product has not actually shipped, and others are having my same issueI've attached a screen shot that I took just this morning of the tracking where you can see that the label was created on ***, but nothing has actually moved/shippedThey asked me to back off, saything that the time they spent responding to my Revdex.com complaint has held up production (what?!), they asked me to wait days to see if it arrives (conveniently after the day timeline I have to respond to this)I don't understand what the holdup isI personally paid $ [redacted] in shipping costs (so I don't understand what that money is beng used for, nevermind the product itself)They received $ [redacted] from [redacted] and another $ [redacted] from [redacted] and they are still taking orders on their regular website (https://www.getprepd.com/products/prepd-pack), where it says "ships in 4-weeks)Clearly, they can not meet that deadline, and THAT is my issueThere is a huge lack of honestly and transparencyNow they are saying that the products were shipped from [redacted] in batches rather than direct to the consumer, nobody seems to be able to figure out where the product actually is, and rather than admit that, they just say "wait days and then call us if it doesn't show up"They won't take minutes to send one mass email and post on social media any sort of apology for not being able to manage their money or productionI, along with thousands of other backers, would just like some honesty, and for Prepd to admit that they are in over their heads and give us details about what is happening[redacted]

Dear ***
Apologies for the delayed response, we have been spending time investigating your claim and have been pushing *** for a response from our side*** should not have charged you extra for the delivery and we a chasing them for a response to get back to you
Kind Regards,
Prepd Team

Hi there,Apologies for the delay - we needed to wait to determine if the package was going to turn up in the postal system during it's regular designated window or not.We've issued a full refund as requested and will file a claim with the courier separately.Let us know how we might assist further in
the meantime.Best,The Prepd Team

[redacted] product replacement will be sent out in the next day or so. Thanks, [redacted]

Complaint: [redacted]I am rejecting this response because: I fully understand what [redacted] is and what I paid for per the T&C. However, my issue is with the lies and deceit. I waited a few days to respond to this in order to give Prepd a chance to put in some effort, however, that has not happened. They continue to delete questions/negative comments from their Facebook page. They FINALLY admitted that the product is shipping from [redacted] after I filed my complaint. While they are correct that I have a tracking number from [redacted], that is just due to the label being created. The product has not actually shipped, and others are having my same issue. I've attached a screen shot that I took just this morning of the tracking where you can see that the label was created on [redacted], but nothing has actually moved/shipped. They asked me to back off, saything that the time they spent responding to my Revdex.com complaint has held up production (what?!), they asked me to wait 10 days to see if it arrives (conveniently after the 5 day timeline I have to respond to this). I don't understand what the holdup is. I personally paid $** in shipping costs (so I don't understand what that money is beng used for, nevermind the product itself). They received $[redacted] from [redacted] and another $[redacted] from [redacted] and they are still taking orders on their regular website (https://www.getprepd.com/products/prepd-pack), where it says "ships in 4-6 weeks). Clearly, they can not meet that deadline, and THAT is my issue. There is a huge lack of honestly and transparency. Now they are saying that the products were shipped from [redacted] in batches rather than direct to the consumer, nobody seems to be able to figure out where the product actually is, and rather than admit that, they just say "wait 10 days and then call us if it doesn't show up". They won't take 10 minutes to send one mass email and post on social media any sort of apology for not being able to manage their money or production. I, along with thousands of other backers, would just like some honesty, and for Prepd to admit that they are in over their heads and give us details about what is happening.[redacted]

[redacted] supported us on [redacted] - www.kickstarter.com and as such we are bound by the contract mentioned here https://www.kickstarter.com/terms-of-use. 
"Throughout the process, creators owe their backers a high standard of effort, honest communication, and a dedication to bringing the...

project to life. At the same time, backers must understand that when they back a project, they’re helping to create something new — not ordering something that already exists. There may be changes or delays, and there’s a chance something could happen that prevents the creator from being able to finish the project as promised." [redacted] T&C 2017
I have extracted the above from the T&C's and submitted screenshots as attachments to highlight that [redacted] did not buy a product, she supported a project to bring our product to life and she must understand that there have been delays that have been out of our control. However we have always communicated as best we possibly can and dedicated every day of our lives for the last year to manufacture her reward which we have now shipped to her by [redacted] with the tracking code - [redacted] and we talk daily with Toni.
Best, [redacted]
Co-Founder Prepd
 
 
Lastly we want to thank [redacted] for her support of the campaign and welcome her to contact me directly any time.
 
As per our last update to the [redacted] community - We have shipped her reward on 21st February - There is 
Toni's [redacted] tracking number for delivery is [redacted] her product will arrive in the US in the next day or so.