Prepaid-USA

Good Afternoon,The reward card is supposed to be used before the expiration date that is embossed on the front side of the card, you can find this information in the card holder agreement that was provided with the cardAs a courtesy to you we are willing to replace the card for the value at the time of expirationWe will need you to send the expired card to us to confirm that you are the card holder once we receive it we can them send a repalacement card within 4-business weeksPlease send to the following: [redacted] ***

Good Afternoon,Can you please provide the full card number for further research? Thank you

Initial Business Response / [redacted] (1000, 8, 2015/12/09) */ All of our Visa Prepaid Cards ship with an equal amount of Cardholder Agreements which detail usage of these VISA Prepaid CardsCustomer has acknowledged receipt of these formsA copy of this document is also provided for all cardholders to review on our company websiteThe Cardholder Agreement clearly states the following: "Maintenance FeeThis is a fee that will be deducted from your Card balance monthly after each 9-month period of inactivity or non-use of your Card" ($3.95/month)" The customer had contacted us days priors to the cards expiration, which is clearly indicated on the front of all cards ordered Customer could have contacted us at anytime prior to card expiration and we would have allowed an option to return any cards for a refund equal to the balance of the returned cards at the time of receipt of customers returned cards We certainly appreciate that under certain circumstances the customer may have forgotten to use the cards in questionIn an effort to assist this customer, we are prepared to issued a refund in the amount of $for service charges that may have occurred on customers prepaid cards Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) The Visa Prepaid Cards are shipped with the agreements stating the maintenance fee, but this is not communicated before purchasing the cardsI did contact the company a year before expiration, and spoke with a [redacted] who said a manager would call me back and no-one called backWe will accept the refund of $

Initial Business Response /* (1000, 5, 2015/07/07) */
We strive for every customer to have a positive experience with Prepaid USA and make certain that they are handled in a professional manner while being highly satisfied with our productThis customer was contacted by a member of our operations
team on July 2nd and offered a replacement card to the address she providedThe customer responded with a home address and thanked us for the communicationWe then provided the client with details on shipment of the replacement card on July 6thWhen the customer was asked "We strive for every customer to have a positive experience with us, would you say you have been assisted with excellence service today?" The customer responded with "Yes, thank you S***." Prepaid USA considers this case resolved as of July 2nd, The customer is aware that their replacement card is on it's way and has stated they were satisfied with the response and service provided
Initial Consumer Rebuttal /* (2000, 7, 2015/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I feel this is a fair resolution for my caseThe only piece I didn't see resolved was how they were going to assure this didn't happen in the future

Good Afternoon,The reward card is supposed to be used before the expiration date...

that is embossed on the front side of the card, you can find this information in the card holder agreement that was provided with the card. As a courtesy to you we are willing to replace the card for the value at the time of expiration. We will need you to send the expired card to us to confirm that you are the card holder once we receive it we can them send a repalacement card within 4-5 business weeks. Please send to the following:[redacted]

Good Afternoon,Can you please provide the full card number for further research? Thank you.

Initial Business Response /* (1000, 8, 2015/12/09) */
All of our Visa Prepaid Cards ship with an equal amount of Cardholder Agreements which detail usage of these VISA Prepaid Cards. Customer has acknowledged receipt of these forms. A copy of this document is also provided for all cardholders to...

review on our company website. The Cardholder Agreement clearly states the following:
"Maintenance Fee. This is a fee that will be deducted from your Card balance monthly after each 9-month period of inactivity or non-use of your Card" ($3.95/month)"
The customer had contacted us 2 days priors to the cards expiration, which is clearly indicated on the front of all cards ordered.
Customer could have contacted us at anytime prior to card expiration and we would have allowed an option to return any cards for a refund equal to the balance of the returned cards at the time of receipt of customers returned cards.
We certainly appreciate that under certain circumstances the customer may have forgotten to use the cards in question. In an effort to assist this customer, we are prepared to issued a refund in the amount of $350.00 for service charges that may have occurred on customers prepaid cards.

Initial Consumer Rebuttal /* (2000, 10, 2015/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Visa Prepaid Cards are shipped with the agreements stating the maintenance fee, but this is not communicated before purchasing the cards. I did contact the company a year before expiration, and spoke with a [redacted] who said a manager would call me back and no-one called back. We will accept the refund of $350.00.

Hello,Here is the number of the debit card for further investigation[redacted] [redacted] [redacted] [redacted] security code is [redacted]Thank you,[redacted]