Premium Sound Store

I purchased 2 airpods from Premium Sound Store on December 2, 2019. Their website had said delivery would be no later than 10 days since purchase. I started emailing in mid-December as the tracking number they gave me did not work. In their emails they stated they also did not know when I would receive them. A few emails later still looking for my items on December 23rd I told them since they did not know when I would receive them that they could cancel my order and refund my card. They said they would refund my card. Again, I emailed a few times asking when the refund would show on my card as of mid-January it had not come through. They then stated it was done on December 30th and to give it more time. At the end of January I requested again a refund receipt as I had not received the refund nor the product purchased. Their communications have stopped, I do not have the product purchased, nor did I ever receive a refund.

I ordered an item from premium sound store on December 8th, 2019. The email confirmation I received stated that at the latest the item would ship 4 days after purchase. I waited 12 days before I reached out to customer service that my item had not shipped yet. I asked for a refund on December 22nd and did not hear back from customer service until the 26th of December. On the 26th I was told a refund was issued and that it will take 48 hours to process. 48 hours came and went. On January 3rd I reached out and told customer service I still had not received my refund. I was then told to wait 5-10 business days for my money to be returned back into my account. On January 28th, (17 business days after being told 5-10) I emailed customer service and their reply was “please allow until next week for the money to reflect back to your account”. I have had enough of this run-around and I’ve given more than enough chances for this to be handled.