Premium Cleaners

To whom it may concern:We recently received a complaint from a customer about a lost pair of pants from your company( [redacted] ) She filed the complaint on the 30th and we returned the pants to her later that day, free of chargeI have reached out to the customer and she is satisfiedThere is no further resolution needed on this issueThank You [redacted] From Premium Cleaners

The owner has sent the dress to be analyzed to see what the cause of the spots are and if they are from our serviceWe have been in contact with the consumer and she is aware

Customer picked up coat on 11/16/at 6:30pmI, [redacted] , contacted the customer today (11/20/17) after receiving the written notice in the mail to make sure our records were correct and that she did actually pick up the repaired coatThe customer was originally misinformed about repair times by a new employee and we rectified the situation as soon as we couldWe apologized for the inconvenience and wrong information given

The shirt had been delayed from the commitment date due to a stain. Once we recognized the urgency of the need for the shirt, we expedited the cleaning process and had it ready for the next day. He was not charged for the cleaning service of the shirt due to the delay. I have also
called Mr*** and left a voice message for him to return my call

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe customer service was horrible and they tried to blame everything on a new employee but there was someone else there that confirmed the date he gave meThey really need to make sure all employees are trained well and stop making excuses when there is a issue and fix the issue and always after an apology when they mess up.
Sincerely,
*** ***

To whom it may concern:We recently received a complaint from a customer about a lost pair of pants from your company. ([redacted] [redacted]) She filed the complaint on the 30th and we returned the pants to her later that day, free of...

charge. I have reached out to the customer and she is satisfied. There is no further resolution needed on this issue. Thank You. [redacted] From Premium Cleaners

The owner has sent the dress to be analyzed to see what the cause of the spots are and if they are from our service. We have been in contact with the consumer and she is aware.

Customer picked up coat on 11/16/17 at 6:30pm. I, [redacted], contacted the customer today (11/20/17) after receiving the written notice in the mail to make sure our records were correct and that she did actually pick up the repaired coat. The customer was originally misinformed about repair times by...

a new employee and we rectified the situation as soon as we could. We apologized for the inconvenience and wrong information given.