Premiere Credit of North America, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]There response is to tell me to contact the [redacted]? The [redacted] did not wrongfully levy my account. Premiere Credit of North America did. The debt was paid I. Full BEFORE they removed the money from my account. If Premiere Credit is not willing to return my money and reimburse the fees I was charged, my only recourse will be to sue them in small claims.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
I was informed by Premiere Credit that all my options were not told to me. I was not made aware of all my options and call was not a thorough explanation of the happenings that would take part in future dates. The people collecting debt should be trained to notify. There was not a date nor further information given after I told the debt collector that my account would be paid in full. Furthermore, there was only one attempt made and that attempt was unsuccessful because they did NOT do their job and communicate the script. I want this removed off my credit  
Regards,
[redacted]

Thank you for contacting Premiere Credit of North America, LLC (Premiere Credit) regarding the inquiry sent to your office by [redacted]. Premiere Credit is a third party accounts receivable management firm contracted by the U.S. Department of Education to collect a debt believed to be owed...

by Ms. [redacted].
Ms. [redacted]'s inquiry states that our company has been calling her and her relatives repeatedly. Ms. [redacted] also states that she has never received any paperwork from us to explain why our company is calling her. She has requested the calls to cease.
We have reviewed Ms. [redacted]'s account in our office and the associated phone calls we have on file. The U.S. Department of Education placed her defaulted student loans with us for collection on November 11, 2014. An initial collection demand letter was mailed to Ms. [redacted] on November 11, 2014 to [redacted], NC 28451. We did not receive any return mail. However, the address that we have on file for Ms. [redacted] appears different than the address she listed on her Revdex.com inquiry. We have since updated her address in our system to [redacted], NC 27569. Premiere Credit has been trying to reach Ms. [redacted], and the references we have on file for her, to discuss her outstanding loans and potential repayment options. We have not been able to get in contact with Ms. [redacted] or any of her references. Per Ms. [redacted]'s request, we have placed her account in a cease phone call status to prevent further phone calls on her account. Please advise Ms. [redacted] that collection activity will continue, and we encourage Ms. [redacted] to contact us to explore all of her student loan repayment options. Our Senior Collection Manager, [redacted], may be reached at 317-375-6589.
  Sincerely,
  [redacted]
 Consumer Satisfaction Supervisor
 317-322-3630

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below.
I had made the payment 2 months ago, their insistence after this while to get me pay something that I do not owe is an obvious act of deception and harassment. Unfortunately, the system is laid out in a way that these businesses can easily harass and threaten to damage while the consumer's complaints have near to zero impact on these businesses. The consumer is the party with lower power and should be protected but it is not.I reject this businesses response and demand the demand.
Regards,
[redacted]

Thank you for contacting Premiere Credit of North America, LLC (Premiere Credit) regarding the inquiry sent to your office by [redacted]. Premiere Credit is a third party accounts receivable management firm that collects accounts owed to [redacted] ([redacted]).
Ms....

[redacted] inquiry states [redacted] has forgiven the student loan which Premiere Credit is attempting to collect. Ms. [redacted] says she has been trying to obtain a fax number to send proof of this but Premiere Credit refused to provide her with a fax number. Additionally, Ms. [redacted] requested Premiere Credit return the amount of $165.00 which she states was withdrawn from her Social Security Disability and applied to this debt.
Premiere Credit has spoken with Ms. [redacted] on eight (8) separate occasions since her account was placed with our office on January 21, 2015. Each time we spoke with her, Ms. [redacted] refused to verify her identity. Premiere Credit must assure we are speaking to the correct [redacted] before discussing the details of her account. This protects Ms. [redacted] privacy in regards to this debt. Since we have been unable to confirm we were speaking to the correct Ms. [redacted], we have been unable to discuss her account details with her.
As of the date of this letter, Premiere Credit has not received any documentation from Ms. [redacted] providing information supporting the claim that her student loan has been forgiven. Ms. [redacted] account entered our office on January 21, 2015 with no indication from our client that the loan was forgiven. We have since checked with our client and [redacted] has confirmed this account is owed and active.
Further, Premiere Credit has never received payment on this account from Ms. [redacted] nor has [redacted] offset Ms. [redacted] Social Security Disability. It is possible Ms. [redacted] has more than one outstanding [redacted] held by different entities. We encourage Ms. [redacted] to review the [redacted] website, the [redacted], which provides detailed information regarding [redacted] for individual students. She may access this information at www.[redacted].
Should Ms. [redacted] choose to fax information to us pertaining to her student loan, our fax number is 317­917-4819. She may also mail the documentation to our office at:
 
Premiere Credit of North America, LLC P.O. 19309
Indianapolis, IN 46219
We have updated the account to reflect Ms. [redacted] request to cease telephone calls. Should further assistance be needed, Ms. [redacted] may contact our Senior Collection Manager, [redacted], at 317­-869-[redacted].
Sincerely
,[redacted]

Thank you for contacting Premiere Credit of North America, LLC (Premiere Credit) regarding the inquiry sent to your office by [redacted]. Premiere Credit is a third party accounts receivable management firm contracted by the [redacted]) to collect delinquent tax...

liabilities.
Mr. [redacted] is requesting a refund of $4.52 as he states that [redacted] was attempting to collect a tax liability which was not owed. Additionally, Mr. [redacted] states the error was not caught until after his bank account was levied in the amount of $50.15. Although he received a refund check in the amount of $45.63, he requests the remaining funds that were levied.
Premiere Credit received Mr. [redacted]'s delinquent tax liability from our client, [redacted], on December 2, 2014. We immediately tried to contact Mr. [redacted] but were unsuccessful. As permitted by Indiana Tax Code 6-8.1-8-4, Premiere Credit sent a Notice of Levy to Mr. [redacted]'s financial institution on January 30, 2015. Premiere Credit is authorized as the collection agency for the [redacted] to levy bank accounts and garnish wages. Mr. [redacted] may wish to view more on this relationship at http://www. [redacted].
On February 13, 2015 Premiere Credit received a levy payment in the amount of $50.15; $46.14 was remitted to [redacted], sent on February 18, 2015; $4.01 remitted in collection fees. On March 23, 2015, [redacted] sent notice to Premiere Credit to close Mr. [redacted]'s account.
Regarding Mr. [redacted]'s request for an additional $4.52 refund, Premiere Credit is not the overseer of this action. Any additional refund Mr. [redacted] wishes to request must be directed to [redacted]. Mr. [redacted] can apply for this additional refund by following the appeal process. We understanding the initial refund check Mr. [redacted] received was sent to him by [redacted]. Any additional refund Mr. [redacted] would like the collection costs refunded, he would have to contact [redacted] and follow the appeal process.
Mr. [redacted]'s account is no longer active in our office. Should further information be needed he may contact [redacted] at 317-232-2165.
 Sincerely,
[redacted]
Director, Compliance & Licensing

Attached is our response to the [redacted] inquiry.  Please note that Premiere Credit does not agree to public posting of responses.

Business Requested Response to Not be Published.

Thank you for contacting Premiere Credit of North America, LLC (Premiere Credit) regarding the inquiry sent to your office by [redacted]. Premiere Credit is a third party accounts receivable management firm contracted by the [redacted]) to collect delinquent tax...

liabilities.
Mr. [redacted] states in his inquiry that he was told by [redacted] that his liabilities are no longer owed. It appears Mr. [redacted] filed his Revdex.com inquiry on June 19, 2015. We have spoken with Mr. [redacted] several times after he filed his inquiry. Since the filing of his inquiry, we have confirmed with our client that a liability for tax year 2008, in the amount of $1,031.61, is still outstanding. Mr. [redacted] has been working directly with our Senior Collection Manager, Dustin D[redacted]. Mr. [redacted] has worked out a payment arrangement with our office that includes a partial release of the levy placed on his bank account. The partial release was sent to his bank on June 25, 2015, and we believe Mr. [redacted]'s concerns have now been adequately addressed. Mr. [redacted] may continue to work directly with our manager, Dustin D[redacted], at his direct line 317-476­6[redacted].
Sincerely,
Sarah [redacted]
Consumer Satisfaction Supervisor

Premiere Credit is a third party accounts receivable management firm that collects accounts owed to [redacted]). Ms. [redacted] inquiry states Premiere Credit sent an Order of Wage Withholding to her employer, dated March 15, 2015. Ms. [redacted] goes on to state when...

she called Premiere Credit on April 6, 2015 to inquire about the order, she was informed her account with Premiere Credit had been closed as of March 31, 2015, however, she believed her wages were still being attached. Premiere Credit received Ms. [redacted]'s account from our client, [redacted], for collection on September 29, 2014. Premiere Credit mailed an initial notice to Ms. [redacted] on September 30 and again on December 22, 2014. We immediately began trying to contact Ms. [redacted] by phone to arrange voluntary payments to resolve the account, but were unsuccessful. On February 12, 2015 Premiere Credit mailed Ms. [redacted] a Notice Prior to Wage Withholding (NPWW), advising her that if payment arrangements were not confirmed within 30 days her wages would be garnished. Both Premiere Credit and [redacted] seek to voluntarily resolve accounts with consumers before involuntary measures are taken. Because we had been unable to reach Ms. [redacted] and the NPWW had been sent notifying her of the upcoming garnishment, an Order of Wage Withholding (OWW) was sent to her employer on March 19, 2015. However, before Ms. [redacted]'s employer could return the acknowledgment form, [redacted] recalled Ms. [redacted]'s account as it is their policy to recall an account if there are no payments (voluntary or involuntary) received within a six (6) month period. Premiere Credit has faxed three (3) AWG release forms to Ms. [redacted]'s employer. On April 10, 2015, Premiere Credit spoke with [redacted] at Ms. [redacted]'s place of employment who confirmed the release was received before any funds were withdrawn from Ms. [redacted]'s pay check. We will send a copy of this response to Ms. [redacted] for her records. Should further assistance be needed, Ms. [redacted] may contact our Senior Collection Manager, [redacted], at 317[redacted]. Sincerely,[redacted]Director, Compliance & Licensing