Premier's Donavee Chrysler Jeep

[redacted] the owner of the company, has been in communication with the customer via email my understanding is the customer is deaf and this has been an obstacle in our communication process.Respectfully, [redacted]

Once the complaint made it to the accounting office the
proper cancellation paperwork was sent to the customer to be signed and then
submitted to the GAP companyAfter a few rounds of status updates with the
customer and GAP company a check was issued and sent to the customers home
address
on January 12, 2016, we trust the customer is happy and this will close
the file

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Per the business response, the requested repair invoice is attached, which includes the Bservice charge and the window tint replacement.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We are still having a conversationWe will meet this Friday!
Regards,
*** ***

*** *** the owner of the company, has been in communication with the customer via email my understanding is the customer is deaf and this has been an obstacle in our communication process.Respectfully,*** ***

We are processing a refund for $273.00
Need additional information on repairs, invoices would be helpful as well.
Thank You
*** ***
General Manager
Premier Chrysler Jeep of Placentia

My desired outcome is that the dealership agree to give me an honest & accurate expected timeframe for repairs and, if this expectation changes, that they notify meAdditionally, I want to be able to speak to a supervisor in the future should I ask for one

We will try and resolve dispute with customer, *** ***Left customer a message and waiting on call back.Thanks,*** ***