Premier Recovery Services

To Whom It May Concern, The account for Mr [redacted] was received in our office on 12/23/On 12/23/a collection letter was mailed to the address that was provided to our office by Lehi City Fire District @ [redacted] as well as [redacted] Premier Recovery Services skip traced this account and located possible telephone numbers @ ###-###-#### and ###-###-####Both telephone numbers were called on 12/24/and were deemed incorrectOn 01/08/PRS received returned mail from the USPS in regards to the address of [redacted] ***There was a forwarding address of [redacted] ***Another collection letter was mailed from PRS to the new addressOn 02/02/Mrs [redacted] contacted our office and stated that her insurance company should have paid this accountShe requested that PRS provide her with the original bill from Lehi City Fire District and informed our office that she was going to contact her insurance company and that she would call our office back with an update in weeksOn 02/09/PRS received returned mail from the USPS regarding the [redacted] ***On 02/10/Lori S [redacted] from PRS called ###-###-#### and left a message on the voice mail regarding this accountThat same day Mrs [redacted] returned the telephone call and stated that she will not pay this bill without the original invoice from Lehi City Fire DistrictThat afternoon a copy of the original invoice along with another collection notice was mailed to [redacted] ***, the address that Mrs [redacted] provided to our officeOn 02/16/Mrs [redacted] called our office stating that she had not received the information that was mailedShe agreed to wait a few more daysOn 02/18/PRS received returned mail from the USPS regarding the address of [redacted] ***On 02/22/Lori S [redacted] left a voice mail message for Mrs [redacted] regarding this accountMrs [redacted] returned the telephone call to our office and Lori informed her that we received the letter back from the USPS and she requested that we send the letter to her [redacted] addressOn 02/25/another letter was mailed to the [redacted] ***On 02/26/Mrs [redacted] contacted our office stating that she still hasn't received our letter and that she was going to contact the Revdex.comPlease keep in mind that Mror Mrs [redacted] have never disputed the validity of this debt nor did they deny that the services were renderedMrs [redacted] could have paid the account minus the $of interest at any time to Premier Recovery Services but she choose not toPremier Recovery Services has made numerous attempts to provide Mrs [redacted] with the information requested and just as Lehi City Fire District the letters were returned via the USPSThe fact remains that the services were provided to Mr [redacted] and it is Mr***'s responsibility to make sure that all providers have been paid in full whether that be through insurance or self-pay it is the patient's responsibilityThe original invoice along with another collection notice was mailed to [redacted] on 02/25/If you have any further questions please feel free to contact our office at ###-###-#### Sincerely, Elizabeth S [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I eagerly await a follow up e-mail from the business Sincerely, [redacted]

To Whom It May Concern, I am writing in response to the complaint that was filed against Premier Recovery Services, LLC by Ms*** ***It is not our practice to contact minor children and we completely understand your concern and apologize for our error However at this time I
am unable to locate the specific account that you are referring to with the information you have provided. I would be happy to rectify the situation but further information is required ie; the minors name or the telephone number we are calling. Please keep in mind that we are the collection agency for many clients and we only use the information that our clients have provided to our officeMy best guess would be that Ms***'s son was transported by an ambulance and the paramedics were only able to obtain the patients name and limited information during the transportPremier Recovery Services, LLC is anxious to fix this situation and I will email Ms*** at the email address that she has provided in an attempt to rectify the problem If you require any further information or have any questions please feel free to contact Elizabeth *** at ###-###-####.Sincerely, Elizabeth *** President

Complaint: ***
I am rejecting this response because:Both addresses that PRS provided in their response message are incorrectI did not give out these addresses.I know Revdex.com does not recommend you provide addresses, but here are the addresses I provided this company:*** *** *** *** ** *** *** *** *** ** ***According to PRS, on 12/23/ when the 1st collection letter was sent to the ***, Mrand Mrs*** did not reside at *** * *** * *** ** or *** *** *** *** *** **We left Utah on 8-17-We have been at the above address since 10-1-2015.On another note: I did not say that I would call my insuranceI did not speak to Lori on the 1st call, I spoke to Crystal on 2-2-She (Crystal) suggested the insuranceTheir was no "she was going to call back in weeks with an update" statement made from myself At that time, I requested the original invoice to the correct address when I first spoke to Crystal.My second phone call after receiving a second letter , I spoke to Lori She told me that Crystal did not work here and obviously Crystal did not communicate properly to Lori about our (Crystal and myself ) telephone conversationThis is a miscommunication and misrepresentation on Lori's part.If PRS wouldl please make another attempt to send the Lehi Fire Dept invoice to the correct address : *** *** *** *** ** ***, I will pay the amount invoiced by Lehi Fire DeptOnce I receive the invoice, I will follow up with my insurance company to settle the claimTo this day I have not received any invoice from either the Lehi Fire Department (which I have left a message for) or Premier Recovery Services (PRS)
Sincerely,
*** ***

To Whom It May Concern,I am not sure what more I can do on this accountMrs***'s complaint is that she didn't receive the original invoice from our officeMy response was that Premier Recovery Services, LLC did send the original bill to Mrs*** at *** *** *** *** ** *** on February 10, That letter was returned to our office by the USPS on February 18, On February 22, Mrs*** was informed that the USPS returned the letter to our office that was mailed on 02/10/Mrs*** then requested that we send a new letter to her PO Box address On February 25, another letter was mailed to the ** *** *** *** ** *** address per Mrs***'s request. The letter was mail days after Mrs*** requested it be sent to the new address, and she reported this account to the Revdex.com on the 4th day. PRS has made numerous attempts to mail Mrs*** the information that she has requestedMrs*** said that she didn't want to pay the interest. Mrs*** could have paid the account minus the $interest at anytime but she chose not toThis account is now months old as I previously mentioned it is the patients responsibility to make sure that all providers are paid in full whether that be through insurance or self-payIf the patient's address has changed it is the patient's responsibility to notify any and all providers of the change in addressThe original invoice was mailed to Mrs*** on 02/25/and to date it has not been returned to our office so I am assuming that Mrs*** has the letter in her possession.Sincerely,Elizabeth S***

To Whom It May Concern,
The account for Mr. [redacted] was received in our office on 12/23/2015. On 12/23/2015 a collection letter was mailed to the address that was provided to our office by Lehi City Fire District @ [redacted] as well as [redacted]...

Premier Recovery Services skip traced this account and located 2 possible telephone numbers @ ###-###-#### and ###-###-####. Both telephone numbers were called on 12/24/2015 and were deemed incorrect. On 01/08/2016 PRS received returned mail from the USPS in regards to the address of [redacted]. There was a forwarding address of [redacted]. Another collection letter was mailed from PRS to the new address. On 02/02/2016 Mrs. [redacted] contacted our office and stated that her insurance company should have paid this account. She requested that PRS provide her with the original bill from Lehi City Fire District and informed our office that she was going to contact her insurance company and that she would call our office back with an update in 2 weeks. On 02/09/2016 PRS received returned mail from the USPS regarding the [redacted]. On 02/10/2016 Lori S[redacted] from PRS called ###-###-#### and left a message on the voice mail regarding this account. That same day Mrs. [redacted] returned the telephone call and stated that she will not pay this bill without the original invoice from Lehi City Fire District. That afternoon a copy of the original invoice along with another collection notice was mailed to [redacted], the address that Mrs. [redacted] provided to our office. On 02/16/2016 Mrs. [redacted] called our office stating that she had not received the information that was mailed. She agreed to wait a few more days. On 02/18/2016 PRS received returned mail from the USPS regarding the address of [redacted]. On 02/22/2016 Lori S[redacted] left a voice mail message for Mrs. [redacted] regarding this account. Mrs. [redacted] returned the telephone call to our office and Lori informed her that we received the letter back from the USPS and she requested that we send the letter to her [redacted] address. On 02/25/2016 another letter was mailed to the [redacted]. On 02/26/2016 Mrs. [redacted] contacted our office stating that she still hasn't received our letter and that she was going to contact the Revdex.com. Please keep in mind that Mr. or Mrs. [redacted] have never disputed the validity of this debt nor did they deny that the services were rendered. Mrs. [redacted] could have paid the account minus the $12.00 of interest at any time to Premier Recovery Services but she choose not to. Premier Recovery Services has made numerous attempts to provide Mrs. [redacted] with the information requested and just as Lehi City Fire District the letters were returned via the USPS. The fact remains that the services were provided to Mr. [redacted] and it is Mr. [redacted]'s responsibility to make sure that all providers have been paid in full whether that be through insurance or self-pay it is the patient's responsibility. The original invoice along with another collection notice was mailed to [redacted] on 02/25/2016. If you have any further questions please feel free to contact our office at ###-###-####.
Sincerely,
Elizabeth S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I eagerly await a follow up e-mail from the business.
Sincerely,
[redacted]