Premier Pools and Spas Reviews (%countItem)
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Premier Pools and Spas Rating
Address: 7805 SW Ellipse Way #14, Stuart, Florida, United States, 34997
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The experience was professional from start to finish. The design process was fairly simple, yet sophisticated for my limited budget.
The building process was amazing to watch as contractors were artisans in the way they constructed the pool and the pool deck.
They took all the necessary steps to ensure the pool was properly constructed so the inspections were met successfully. The support staff, Erin, Adriana, Paul and Eric, were simply amazing!
I would highly recommend their services to anyone interested in building their own backyard oasis, starting with a Premier built pool.
Thanks for you review. We enjoyed working with you as well. Have a great time poolside!
everything went great with my pool construction and everyone was very helpful.
No other pool company wanted to build our small pool in tight area. Premier took on the job. Adriana kept in constant communication through the entire building process. All the sub contractors were respectful as promised. Glad we worked with the new team at Premier. Thanks also to Paul who was our project manager.
Buyer beware! Premier Pools & Spas dose NOT conduct themselves in a professional manner! Very stressful experience!
On 5/13/2019 I entered into a construction contract with PP&S to build a pool at my residence. On July 10,2019 the construction of the pool started. This is when my issues started, without written or verbal consent from me or the owner. PP&S damaged the vacant lot next to my property by excavating trees & shrubs from the lot by up rooting them and leaving them on the property.Their actions had become an issue with the closure of my final (landscaping) construction permit. On 12/12/2019 my local city inspector failed the final construction inspection. The failed inspection sited that the dead tree debris needed to be removed and that the seed and hay had been disturbed on the city's right of way. Upon contacting PP&S concerning the issue with the failure of the permit I was told by their office manager that they were not responsible for the damage and they would not pay to repair it. In order to not incur any further fines or issues with my city municipality, I hired a company to repair the damage, I also paid the re-inspection fee to the city which all totaled $927.50 ($228.15 Bobcat, $360.00 loads to the dump,$61.20 hay & seed, $182.70 sod, $95.00 re-inspection fee). It was not until I emailed PP&S the pictures and video and threatened legal actions and to utilize all written complaint forums against their company for their negligence. I then received a call from the owner Mr *** Jr. stating that per our contract that PP&S would not be responsible for replacing sod, hay or seed ($243.90).But that he would mail me a reimbursement check for everything else ($683.60) only if I would not file a complaint against his license and with the Revdex.com. On 1/25/2020 I received a check in the mail for $588.60 from PP&S. This amount was minus the re-inspection fee of $95.00 which Mr. had agreed to reimburse me for. I have since sent him an email requesting the additional monies. His exact reply was that: "I may have not sent the re-inspection fee but I will look" an incomplete reply! On 1/31/2020 I received a call from the office manager asking me if I had received the reimbursement check? I stated "yes"...only a potion of it. I explained that the check did not include the $95.00 re-inspection fee. The office manager then stated the she would mention it at their next meeting which was on Tuesday (2/4/2020). Since 1/31/2030 I have not received any further communications or my $95.00 refund from PP&S.
I am requesting a refund of $95.00.
The reimbursement of 95.00 was sent out to customer this week. We are sorry for the oversight
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to thank the Revdex.com for assisting clients like myself with resolving these types with companies such as Premier Pools and Spas. I did receive the reimbursement of $95.00. This was not an oversight on their part they never intended on refunded my monies...had I not made a complaint with the Revdex.com. I wish that I had performed my due diligence and researched PP&S on the Revdex.com site before hiring them to build my pool. Instead I got caught up with their sales pitch that they are affiliated with the show "The Pools Kings" from HGTV. Hiring Premier Pools and Spas was a extremely stressful experience!
Hi - our pool was completed Jan 2019. We have had a pool leak since inception
Hi - our pool was completed Jan 2019. We have had a pool leak since then and have tried to work with ***, And *** at the port St Lucie, Fl office. I am afraid that we are now Being ghosted and ignored. We have emailed, called, texted, but no response. We Just want to get our pool fixed as it's supposed to be under warranty. Any help is greatly appreciated. Please have someone contact me. Thank you
We are just asking that our pool leak be repaired as promised by *** the owner
We are sending a leak detection company to find the leak and repair it.
Hi - we are working with the vendor. Still waiting on a check refund for the leak detection and for the pump repair to bel completed. Thank you.
refund check has been sent and Jandy Warranty station notified about the leak in their pump
Hi - we are waiting for them to come repair the pump as per their comment below. Thank you
refunc check has been recieved and pump issues have been taken care of. as of this posting, we have not heard of any more issues and assume that all has been satisfied and completed.
Hi - we are waiting for them to come repair the pump as per their comment below. Thank you
refunc check has been recieved and pump issues have been taken care of. as of this posting, we have not heard of any more issues and assume that all has been satisfied and completed.
Hi. We are still waiting to hear back from pool company now regarding the pool pump as it's still giving us issues. With the covid 19 we hadn't heard anything as of yet so assumed they are closed. I will also reach out but need for them to let us know if this *** be repaired or replaced as it's still under warranty - it was reported a long time ago - and got worse after the leak wax repaired recently. Thank you
Hi ***
How can I go about closing This file with premier pools? They came yesterday and have resolved the pump.
$57,000 paid in full on August 5, 2019. Premier Pools has not completed the pool, the water in it now leaks, and we still have an open permit.
BUYER BEWARE!!!! BUYER BEWARE!!!!
Contractor Lic # CPCXXXXXXX
Premier Pools & Spas contracts have full payment before the pool is completed. We have notified Premier Pool IN WRITING - MULTIPLE TIMES that they need to finish their work and repair the leak. We have to put water in the pool every 2 days.
WE HAVE AN OUTSTANDING PERMIT - NO FINAL PERMIT.
It has been over a month since final, full, payment was made and they have not responded to our emails or phone calls requesting our job be completed and pool leak repaired!!!!
Some of our other issues:
1) pool not built to specifications per the contract-pool depth too deep, skimmer built too low which causes sun shelf to only have a few inches of water, columns oversized from specs so water from water bowls hit the column vs the pool. We ordered identical water bowls, but larger, so the water would flow into the pool properly (and not hit the columns first) and Premier said, in an email, that they would get to us to install the water bowls "as a courtesy" "when they could" even though it is in our contract and they installed the plumbing
2) Trash, trash, trash everywhere all the time, HOA and neighbors complained constantly about the food wrappers, cigarette butts, plastic water bottles, gatorade bottles, paper bags and bottles of pee-yes workers urine was left on our property in clear plastic bottles for weeks and weeks
3) Travertine sinking in one corner of pool area and cuts made around the pool are not straight leaving large gaps in varying sizes, or small sliver pieces to try and fill in
4) Licensed electrician was not used for all electrical work, owners son did some of the work
5) multiple project managers (they kept quiting the company) no one ever knew what was going on
6) failed inspections
7) equipment operator took out a side of our new fence and made multiple hits to the trunks of our palm trees-sloppy contractor work ethic
We want the following by the end of September: 1) our pool leak repaired 2) our pool to be completed and all 3 water features installed and working properly 3) to obtain a final permit
We are deligently working on scheduling the plumber to repair the fitting that broke. While he is there he is making sure the water features already installed work. After this, we cannot control the city municipality at to when they *** come to inspect. All we can do is schedule the inspection.
Our pool design has 3 water features, one was installed prior to my complaint but was not operational. The 2 remaining water features had open unfinished plumbing. Those 2 were installed and plumbing sealed on Friday, Oct 4. The same day the plumber found one leak in the pool which he repaired. The plumbing sealer had to dry so Premier returned on Tuesday, Oct 8 and all water features were turned on for the first time. However, in those couple days the water level went down again, so it appears there is another leak. We were told by Premier to keep the water features OFF to monitor the water level. We were told by Premier today (Oct 15) that we should continue to monitor closely and check back in with them on Friday, Oct 18 regarding the water levels and at that time if it "still" appears there is another leak, they *** send the plumber back out. At this point they are at least being responsive, but our issues are not resolved yet.
We have sent the plumber to replumb the equipment pipe to ensure that the lead has stopped. Customer claims to have a pool leak but is only loosing an inch of water every 5 days. This is caused by evaporation. WE have instructed the customer to this issue that all pools have and if they still feel this is abnormal, we have given instructions on how to perform a bucket test.
This is an uninformed person answering for Premier Pools. We have previously, in writing and with proof, told multiple people at Premier Pools that we were losing water - OVER TWO INCHES EACH week (and that sometimes included taking in rain water). This has been going on since the pool was filled with water months ago. We have complained about this for MONTHS! We did another bucket test and the pool lost 3/4" of water in less than 48 hours and the bucket only lost 1/8" of water. THIS IS NOT EVAPORATION! THIS IS A LEAK! We are not new to owning a pool and we know the difference. We expect Premier Pools to send a QUALIFIED leak detector out to find the leak and repair it!
Premier Pools & Spas- So. Florida is under new ownership & management. We are assuming responsibility for any open issues with pools built before 2/2020 when the new team came in. We would like to do whatever is needed to make old customers happy and clear up and unresolved complaints.
I discovered alot of things that were very alert to any consumer. The company claims to be a corporation until you see the contract, with Pool Kings.
I started noticing too many red flags and contradicting information from the General Manager *** at Premier Pools and Spas. *** required that I sign a contract with a $1,500 deposit before providing the necessary H.O.A. The requirements for pool approval letter dated on 5/17/ 2019, which took place on 07/02/2019. On 07/07/2019 my wife texted ***, "the committee meets this Thursday so that I will need the required information by Wednesday." He replied, " Yes. texting tonight with plans and survey emailing." On 07/03/19, and 07/13/19, my wife text that the sundeck needs to face the lake fountain and make sure the deck ends 1ft away from the property line.
*** indicated that would be a fee, so we disputed that issue. On 07/14/19, my wife emailed ***, our H.O. A. approval letter. On 07/16/19, *** wanted to switch checks for $6600 deposit instead of the $1,500 deposit, which the invoice indicated $1,000.00 or 10%. So, to avoid another the dispute with ***, he picked the check-up that same day. Next, my wife gets a text that I forgot to sign one of the documents on 7/24/19. *** stopped by on his way home that same day. A month later, 08/26/19, at 8:24 p.m., my wife checked online to see the status stage of the permit and emailed ***. ***'s replied, "Stop!! you know exactly when I submitted permits, and why. I took them to the county the day after I came to your house to get the signature missed in the original signing. If you know any way on how to get it thru permitting quicker, I am open to suggestions! @ 10:48 p.m.
However, the permit was submitted on 08/2/19. So, before seeing ***'s reply the next morning; my wife contacted ***, another dispute came about and lead to texting about his behavior, etc. On 08/27/19, after expressing my concerns later that afternoon by text from ***, the permit was ready. Also, I received emails about the utility underground, phones from the construction team about the layout meeting, and asking for the next payment of 35% to schedule excavation dig. I had my wife to call ***, and email him, of course, things went left again with ***'s unprofessionalism. Besides, the contract indicates at the time of excavating not before. Our final answer was no work; no money will be dispersed, and the permit needs to be onsite.
On 09/12/19, my wife went to the county because *** indicated that it was the county holding the process up. However, that was not the case, so the county provided the necessary form and comments from the tech to my wife that needed to be corrected by the contractor since 08/09/19. Therefore, we immediately contacted the construction team at Premier Pools and Spa Collins, ***' s son. According to ***, later that even contacted us assuring that the corrections were addressed. On, 09/13/19 *** texted, "Correction was delivered to PBC at 3:30 p.m. Overall, long story short my wife went back to the county on 09/16/19, to check if the corrections were received, and received a copy of the file. To this day the permit is still unresolved. Also discovered that plans that were submitted were wrong and did not reflect somethings that was on our invoice. Furthermore, *** refused to put a start and end of completion of the pool on our contract.
Refund money dishonest Sales Representative, and unorganized. Designs you a pool and forgets to submit the revised version that does not reflect your contract etc. Delays permit process and blames the county for his mistakes repeatedly.
As Mr *** clearly admits, permits were applied for as well as engineering, drafting and fees paid for. Mr *** made several design changes that were repeatedly re engineered and drafted. We have all copies from the permit company that reflects when documents, revisions and plans have been submitted and time stamped.
In addition, Mr *** is past his 3 day right of recission to cancel this contract. As it stands now, the deposit he has put forth has been applied to the above work already completeded to proceed with his job. At this time, we can proceed with the binding contract and work we have already done, or we will allow Mr. to cancel his contract as all fees and costs have already been covered by his deposit. We would like to proceed to construct the pool, and feel we have done everything correctly and have documentation to prove this.
Document Attached***
According to,the county's representative, and the online services the permit was received on 08/2/19. Of course, our 3 day recission has exceeded because of, a dishonested sales representative did not provide us with the neccessary documents as promised during the signing of the contract on 07/02/19. So, we texted, and emailed *** on 07/08/19. Finally, we received all of the required documents on 07/9/19. Also, please refer to the additional attached texts, and emails etc. da In addition, the plans submitted to the county did not reflect things on our contract like the automation system, and footers for our screeen enclosure, which *** was aware of, and never contacted the screen enclose company until 09/14/19. Also, the incompetence of the contractor is the reason for the corrections, and not us. The county emailed the contractor on several occassions 08/09/19, and 09/10/19. The lasted submittal correction was on 09/17/19. Please refer to ***'s replies to my 8/26/19 email, and 08/28/19 emails, and texts about the permit. Furthermore, after we discovered what was cause the permit to be delay with the county on 09/12/19, and 09/16/19. Immediately on 09/12/19, 09/13/19, and 09/16/19, we notified the pool contractor of our discoveries, told them what the county said, and we are contacting all of the consumer protecting agencies. In addition, to discovering a civil matter with the business professional regulations was filed on 03/19/19 and close on 08/01/19. Coincidentally our permit was submitted on 08/02/19 to the county, and is still pending with a balance not to mention are useless to us. As a result, of our experience with this company lack of trust, constantly asking for more money than what is indicated on the contract, and unprofessional conduct behavior. We are requesting to terminate our contract and a full refund. We have more supporting evidence available upon request.
(The consumer indicated he/she DID NOT accept the response from the business.)
According to,the county's representative, and the online services the permit was received on 08/2/19. Of course, our 3 day recission has exceeded because of, a dishonested sales representative did not provide us with the neccessary documents as promised during the signing of the contract on 07/02/19. So, we texted, and emailed *** on 07/08/19. Finally, we received all of the required documents on 07/9/19. Also, please refer to the additional attached texts, and emails etc. da In addition, the plans submitted to the county did not reflect things on our contract like the automation system, and footers for our screeen enclosure, which *** was aware of, and never contacted the screen enclose company until 09/14/19. Also, the incompetence of the contractor is the reason for the corrections, and not us. The county emailed the contractor on several occassions 08/09/19, and 09/10/19. The lasted submittal correction was on 09/17/19. Please refer to ***'s replies to my 8/26/19 email, and 08/28/19 emails, and texts about the permit. Furthermore, after we discovered what was cause the permit to be delay with the county on 09/12/19, and 09/16/19. Immediately on 09/12/19, 09/13/19, and 09/16/19, we notified the pool contractor of our discoveries, told them what the county said, and we are contacting all of the consumer protecting agencies. In addition, to discovering a civil matter with the business professional regulations was filed on 03/19/19 and close on 08/01/19. Coincidentally our permit was submitted on 08/02/19 to the county, and is still pending with a balance not to mention are useless to us. As a result, of our experience with this company lack of trust, constantly asking for more money than what is indicated on the contract, and unprofessional conduct behavior. We are requesting to terminate our contract and a full refund. We have more supporting evidence available upon request.
Document Attached
Customer is past the recission period required by law. Customer also recognizes that permits, drafting and engineering as well as permit runner fees have already been paid. At this point we are ready to proceed with pool
(The consumer indicated he/she DID NOT accept the response from the business.)
We will proceed forward with further action.
We are not interested in continuing ss with this company.
Thanks
Pretty simple... inspector failed the yard grading on the RH side of the pool. Permit closure hangs in balance.
Pretty simple... inspector failed the yard grading on the RH side of the pool. I told the company many times that the inspector wasn't happy with the grading on the RH side and so did he. When it came time to install SOD for final inspection I was told by the company that they didn't see anything wrong with the grading and to put the SOD down.
The inspector came out and passed everything but the RH side yard grading due to drainage issues. I have since had multiple conversations with Mr Christofferson, even having him over to see and agree to fix it. It has been a couple months now with tests saying they are going to come by to fix it over the weekend but no one shows up.
I have plenty of email and texts that back all of this up.
Dig out the RH side of the house per grading code, put down SOD that will be tore out during this process, pay the fee the city charged for the failed inspection, and get the permit closed. Not too much to ask.
We met the customer at his house on 10-3 along with building inspector to look at the grade. We have come to a solution and will send crews to regrade area for this customer. We hope this resolves his complaint
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not accept the response until the work is completed. Neither me or my wife were present on 10/03 but I know they were there because my neighbor told me. The final solution was not discussed with me but as long as it is done satisfactorily I will be good. I will accept the response when the grading is complete, SOD is placed, inspector passes it, and the permit is closed.
all work has been completed
(The consumer indicated he/she DID NOT accept the response from the business.)
Lets not jump the gun here PPAS... The work was AGREED to by the city inspector, PPAS, and myself but HAS NOT been completed. *** is on vacation and I agreed to let this go for another week until he gets back. Per our last conversation *** is supposed to be out the week of Oct 28th to complete the necessary work. Once that is completed to the city inspector and my satisfaction I will call this closed. Clearly, whoever answered this, is not communicating with the person who is running the business. Please try to better your office communication as things like this just show that there is a huge disconnect between the office and the field. Thank you.
Hired Premier Pools and we have not had any responses as to when our pool will be finished. it is going on 2 months without work or communication.
I have been in the pool business for 10+ years. I built pools in *** and am now the owner of a Pool Retail Store and Service location in *** I would like to rate this company 0 stars.
So far Premier Pools and Spa has been the worst company I have ever had to deal with. I had a horrible experience with my last pool built by *** Pools and this experience supersedes that one by far. Its a shame they are dragging the name of a franchise that has become popular on TV down the drain. No communication whatsoever. Text, calls and emails unanswered. $65+k with about $50k paid to them already and this is the service I get. I am very lucky to have been able to supply my own equipment that they were not happy about.
May 2019, this company broke ground, started plumbing, rebar and gunite. when that part was done I walked out and noticed a huge mistake on the sundeck. The workers had the nerve to say its fine. The 8x10 sundeck I designed into the plans with 2 bubblers were noticeably of center. Had I not went out to check the work, they would have continued working like nothing was wrong.
June 2019, we were in the office picking our tile and Travertine Marble. I spoke with *** about the mistake on the sundeck and was told it would be fixed that same week. 2 weeks passed and no repair, no communication. Suddenly a guy showed up on a Saturday for 2 hours to do equipment. Another week and no repair, no communication. Suddenly *** showed up for 2 more hours to do the rest of the Equipment setup. I asked about the sundeck and was told that week for sure because they were ready to start decking the following Monday.
8/11/2019, Today we are a month since the last communication. my pool sits an empty shell. No one will answer our Emails, Text or calls. I unfortunately learned things about this franchise locations business tactics and horrible customer service by referring them to one of my own customers. My customer had the same issues. I have also spoken with others that have had the same problems and are currently going through problems. Some are talking lawsuit.
I am currently looking into having the pool finished by a different company. I will be speaking to an attorney about a possible lawsuit for any possible damages to the structure, the repair of the sundeck and any extra cost above the remainder of our actual contract price. Plus any loss of wages and attorney fees. I am interested in anyone else that is having these problems to form a possible class action suit against this company.
The pictures show my pool as it sits now.
The sundeck with existing pipes where the Bubblers are and the black markings of where they are suppose to be plus the umbrella hole in the middle.
I noticed on the contract that they lest the time of start to finish blank. I want a time of finish and for it to be done correctly.
We are diligently working with Mr *** to finish his project. He was providing equipment which was not all present 3 different times having caused us cost to send plumbing crew to set each time. There was delays caused by this. In addition, Mr *** had us cine 3 times to move bubbler jets to a location he was happy with. Each time, he didnt like location. This too caused delays. Finally asking him to be present the last time in which he said he would only to have crew show up again and he wasnt there. Instead left a paper note giving measured distances. Unfortunately mis interpreted his handwriting. We are sending crew out the fourth time to repair. We are almost finished and will try to expedite for him.
This is the response from *** at Premier Pools And Spas. *** has made an attempt to strong arm me to take down my reviews and complaints by telling he will finish my pool after I take it down.
(We are diligently working with Mr *** to finish his project. He was providing equipment which was not all present 3 different times having caused us cost to send plumbing crew to set each time. There was delays caused by this. In addition, Mr *** had us cine 3 times to move bubbler jets to a location he was happy with. Each time, he didnt like location. This too caused delays. Finally asking him to be present the last time in which he said he would only to have crew show up again and he wasnt there. Instead left a paper note giving measured distances. Unfortunately mis interpreted his handwriting. We are sending crew out the fourth time to repair. We are almost finished and will try to expedite for him.)
This response from *** at Premier Pools and Spas was incorrect and a way to try and cover his own backside. They sent *** alone and never a crew. The problem I had with the bubblers were due to the incompetence of *** the so called construction manager. They were place so far off center that I had a problem with it. Anyone would have had a problem with it. As a former pool builder I fixed the measurements for him. The misreading of my "HAND WRITING" was that *** the construction manager couldn't read simple measurements. He mistook 3'9" as 39inches because he didn't know read it correctly. Its not my job to baby sit and tell them how to do it right. As for the equipment not being there for them to work on was a complete lie. the only piece missing was one of my heaters and for that they are telling me they will not do anymore work till I have it. I still need my surface done, my grounds in the common area fixed that they destroyed. I guess any excuse to beat around the bush. As you can see this was submitted in August and they have yet to finish our pool. Now they want to say the hold up is due to having a new owner but that's a lie. *** left the company leaving *** to run it with *** as a manager. The Premier franchise is no help, we have contacted them in hopes they would not let this location drag their names down.
That is not accurate. We have never contacted Mr. to remove any complaint. As stated before, We are diligently working with Mr *** to finish his project. He was providing equipment which was not all present 3 different times having caused us cost to send plumbing crew to set each time. There was delays caused by this. In addition, Mr *** had us come 3 times to move bubbler jets to a location he was happy with. Each time, he didnt like location. This too caused delays. Finally asking him to be present the last time in which he said he would only to have crew show up again and he wasnt there. Instead left a paper note giving measured distances. Unfortunately misinterpreted his handwriting. We are sending crew out the fourth time to repair. We are almost finished and will try to expedite for him. Since then the bubbler has been placed in a location he is happy with, they now have received the remaining equipment in and we have installed it. The electrician is scheduled to be there tomorrow.
We had many problems with PPAP during construction of our swimming pool. They promised to reimburse us for some items we paid and are not paying us. We have emails and text messages showing the agreed at least two of the reimbursement items.
After the pool was filled with water, it leaked. They agreed to pay for a leak detection service. The *** for the service $275.00. There plaster crew dumped plaster down a yard drain. They agreed to pay for replacing the pipe. That *** was for $200.00. They did excessive damage to our lawn requiring 5 skids of sod to repair. The original estimate was for 2 skids. We asked they pay for at least one skid. $400.00. They failed numerous inspections during the construction. They left trash on the site for months. In addition, there plaster crew got plaster all over both of our cars. The gunite crew got it on our windows. We are extremely disappointed in PPAS performance. We paid a premium price for pool construction and got quite a bit less than we paid for.
Product_Or_Service: Swimming Pool Construction
Refund We want a refund $875.00.
We have access permission forms signed by this customer to access side of yard to dig his pool. Without having access to backyard, we cannot build a pool. All documents were explained in great detail and signed on by this customer. One of the signoffs was that we are not responsible for replacing grass in the access area.
We do recognize that the plaster guys damaged his drain line and we have no issues in compensating this customer the 200.00 per his bid to replace. However, we *** not replace any sod as our contract and sign off sheets instruct the customer about.
Document Attached***
Please keep the case opened. Premier Pools never contacted us about the complaint. I emailed them last week. They have not paid us for the drain repairs to date and refuse to reimburse us for a skid of sod as requested. Attached is a review I wrote an intend to post on line. I was waiting to see if and how they would settle the complaint before posting. Obvious they don't care about the problems they put us through. They were deceptive getting us to start the pool by telling us they had to put things back the way they were when finished. We attempted to give them the opportunity to make things right. Like anything else we have to fight them every step of the way to get them to make things right. This is a fly by the seat of your pants company.
Document Attached***
The contractor has never contacted me to resolve the matter. I would like to file an additional complaint as the pool is leaking and under warranty. The contractor is not responding to my calls.
The contractor agreed to pay for damage to a drainage pipe. They have never reimbursed us. What they describe in their rebuttal is false. *** stated when I was asked to sign the documents they presented that it was PPAS responsibility to put our property back the way it was once they completed the job. Based on that statement I gave them permission to start. Two months into construction I mentioned replacing sod and they informed me it was my responsibility. I do not disagree that the contract is written this way. I do disagree that they did not use deceptive practices. If you notice the sign off sheet, it just shows a place for the signature. I had four of their people around me talking to me when signing. During the signing sod replacement was not discussed. *** the project manager giving an explanation of what I was supposedly signing and *** and two others talking about different topics and distracting me.
This is a lie. He never instructed me not to sign
"I have instructed Mr. to not sign legal documents if you don't know what the document contains."
This is a lie. I have never talked to anyone directly from PPAS about this complaint.
I do not deny that the drain line was damaged, and have offered in good faith to reimburse him for this damage, in return I Have asked to settle all social media complaints and Revdex.com complaints as being satisfied
And PPAS has had the invoice for the drain repair for months and never acted to pay it.
Because their contractor destroyed more sod than necessary I asked PPAS to pay for one skid of sod. The original estimate from IImpact to replace sod was for two skids. It took 5 skids. Please take note I was very fair as I paid for 4 skids. And even if they do not believe they owe me for the sod, they could send the money for the drain repair. They have not and it was not based on any condition to settle this claim. Finally, the pool is leaking. THey have attempted 5 times to stop the leaking. I notified PPAS 3 days ago. I have yet to hear from them. So please keep this complain open Please notify me prior to closing the claim so I can respond. I had no idea PPAS posted a response.
We have sent this customer reimbursement for the leak detection and have dispatched crew to repair the leak.
Document Attached***
The contractor has never contacted me to resolve the matter. I would like to file an additional complaint as the pool is leaking and under warranty. The contractor is not responding to my calls.
The contractor agreed to pay for damage to a drainage pipe. They have never reimbursed us. What they describe in their rebuttal is false. *** stated when I was asked to sign the documents they presented that it was PPAS responsibility to put our property back the way it was once they completed the job. Based on that statement I gave them permission to start. Two months into construction I mentioned replacing sod and they informed me it was my responsibility. I do not disagree that the contract is written this way. I do disagree that they did not use deceptive practices. If you notice the sign off sheet, it just shows a place for the signature. I had four of their people around me talking to me when signing. During the signing sod replacement was not discussed. Tim the project manager giving an explanation of what I was supposedly signing and *** and two others talking about different topics and distracting me.
This is a lie. He never instructed me not to sign
"I have instructed Mr. to not sign legal documents if you don't know what the document contains."
This is a lie. I have never talked to anyone directly from PPAS about this complaint.
I do not deny that the drain line was damaged, and have offered in good faith to reimburse him for this damage, in return I Have asked to settle all social media complaints and Revdex.com complaints as being satisfied
And PPAS has had the invoice for the drain repair for months and never acted to pay it.
Because their contractor destroyed more sod than necessary I asked PPAS to pay for one skid of sod. The original estimate from IImpact to replace sod was for two skids. It took 5 skids. Please take note I was very fair as I paid for 4 skids. And even if they do not believe they owe me for the sod, they could send the money for the drain repair. They have not and it was not based on any condition to settle this claim. Finally, the pool is leaking. THey have attempted 5 times to stop the leaking. I notified PPAS 3 days ago. I have yet to hear from them. So please keep this complain open Please notify me prior to closing the claim so I can respond. I had no idea PPAS posted a response.
We have sent this customer reimbursement for the leak detection and have dispatched crew to repair the leak.
PPAS did apply a temporary fix to stop the pool leak. They are to return and complete a final repair. They still have not reimbursed me for expenses they said they would pay for (i.e. drain pipe their plaster crew poured plaster into). Waiting for PPAS to schedule the leak repair. Please keep open until these issues are resolved.
We have repaired all items on mr szabads pool and he has agreed to close this complaint as resolved
I have not agreed to close the complaint. Two other issues remain to my last response.
1) payment of $200 for drain that contractor damaged and PPAP agreed previously to pay for
2) extending the warranty on the pool to one year from the time the leak(s) are repaired.
At this point we do not even know that the repairs were successful as we have just completed refilling the pool. If the two points are satisfied, I *** close the complaint. Please refer to my last reply if in doubt.
Premier Pools & Spas- So. Florida is under new ownership & management. We are assuming responsibility for any open issues with pools built before 2/2020 when the new team came in. We would like to do whatever is needed to make old customers happy and clear up and unresolved complaints.
I have paid in full and the pool is not completed.
Spa dimensions not built to plan
Delivery of incorrect tile
Complaints from neighbors about garbage left by subcontractors
Failed inspection
Automation never ordered per addendum - two week delay
Deck drain installation not completed
Do not touch lanai pavers per contract - pavers removed and reinstalled without homeowners consent
Sinking pavers
Pavers installed incorrectly around perimeter of pool
Garbage and debris left after final cleanup
Deck and interior of pool covered with sand and gravel after deck repair
Installation of gas heater - electric heat pump per contract and permit - week delay
project incomplete to date after payment in full by homeowner
Subcontractor refusing to leave property after request by homeowner, require police intervention
Company owner refusing to leave property after request by homeowner, requiring police intervention
Subcontractor put black chewing tobacco in the filtration system that stained spa
I have fired the company. There is still an outstanding permit requiring final inspections that only the builder can initiate. If you can obtain the PIN number for the permits, I can hire someone to complete the job and schedule the final inspections.
I have researched thru our scheduling program and have spoken to every person in our construction department concerning Mr. complaints. I cannot find one instance where Mr. has spoken to anyone in our office about the issues with his pool. Quite the contrary, his pool was built in the time frame specified and never once had an issue. While he says he has to finish the pool, this came at a surprise as the pool is full of water and they are swimming. We did in fact order and install the wrong heater on his pool. Within days we ordered the correct heater, scheduled with Mr. to come and remove the wrong heater and install the new one. The day we installed the new heater and removed the wrong. WE set it aside and scheduled the distribution company to remove it the same day. The distribution company came the day they were scheduled. They arrived about 3 pm. that afternoon. However Mr. demanded that it be removed immediately which was early morning same day. When we told him the distribution company could not get there immediately, that it would be removed that afternoon, Mr. took it upon himself to drag a 3000 brand new heater across his lawn and driveway, damaging the heater beyond repair. After trying to remove said heater, Mr *** told the distributor and crews that they were not allowed on the property to remove the heater and proceeded to sit on it to make sure no one could get it. After several attempts to be rational with Mr. he called the police. After police arrived they were astonished that he did this. Final getting him to agree to let us remove it. Once removed, the distributor took the heater back to examine it. In the meantime, our crews began to start up the pool by turning the pumps on and finish this project. Two days went by as we tried to ascertain whether we could fix the damage he caused on this heater, we were told the damage was beyond repair. WE then sent Mr. an invoice for the amount of the heater. Once this occurred, this complaint was filed and we were told to not contact him again. WE have since filed a notice of lien on the property, as well as a claim in the Courts. The police reports and several witnesses have verified these facts. He has not desired solution and at this point, this complaint should be removed as he is the one that caused this issue not us. WE have taken every step necessary to insure his satisfaction.
Contractor was paid in full on 5/22/19.
The following work remains unfinished as of today:
Electric heat pump has not been connected by licensed electrician.
I am giving the contractor one final opportunity to complete the work per contract.
If the work is not completed within 7 business days from today's date, I will be forced to hire someone else to complete the work and contractor will become responsible for additional costs incurred to homeowner.
Only the electrical contractor on record is permitted on the homeowner's property.
This customer only wants to tarnish our name by asking the Revdex.com to close this complaint. He has fired our company after finishing his pool strictly because he refuses to acknowledge the damage he has caused. Only when we sent him a demand letter did any complaints surface. I request the Revdex.com investigate all pertinent facts including speaking with the police department about his actions. Once we have proven our position, this complaint should be removed from our file as it is only here as a retaliatory effort
Wed, Jul 10, 9:47 PM (15 hours ago)
to me
Unsatisfactory response.
*** J. ***
*** St.
Port St. Lucie, FL XXXXX
(XXX) XXX-XXXX
Refusing to return calls in reference to getting our deposit back. Which they forced us to give in order to hold pricing on pool.
2/27/19 we wrote a check to premier pools for $1,000.00. It was a deposit for a pool for *** north Quick *** psl, fl XXXXX. They said we had to write this deposit in order to secure the 2018 pricing schedule. They did not have confirmation that our home equity loan would be approved for this purchase. We were unable to secure the financing they knew we would have to obtain to purchase pool. They are not returning our phone calls and ignoring the situation on refunding our deposit they forced us to write to them. All calls gondirectly to voicemail. I've left several for the operator and business department at XXX-XXX-XXXX.
I want my full $1,000.00 back. If the claim they did any work that is because they assumed our financing was approved before we told them. We never did and they continued to move on the contract on their own accord without confirmation of financing.
Customer called thier designer and told him that they were approved in financing and begin permitting process. Which we did at thier request. She knew this as we had held her deposit for several weeks prior. Have copy of deposit check when written and when deposited for proof. Once permits are applied for, deposits are not refunded
We never told Premier pools and spas that we were approved for the pool financing. They do not have proof of this. We told the designer we were still working on it. The designer no longer works there and *** support our claim and we have text messages saying that it's refundable and that we were still doing the application for process of the approval for financing. I want them to show me proof that we were approved for financing. I want my money back it is not my fault that they filed for permits without proof of financing. Yes they made us give them a deposit to hold the price of the pool but we were never ever approved for the financing. Again show me proof that we told them that we were approved for financing.
Customer called thier designer and told him that they were approved in financing and begin permitting process. Which we did at thier request. She knew this as we had held her deposit for several weeks prior. Have copy of deposit check when written and when deposited for proof. Once permits are applied for, deposits are not refunded
Again I never told the designer I was approved for financing. I continuously told the designer that I was still applying for financing it was never approved. Designer may have told the company that we were approved for financing, to move forward. But we have never ever once said we were approved for financing. We have been in contact with other people who have had problems with this pool company, and they have referred us to a lawyer they are working with. We have text messages with designer showing until the very end we were never approved for financing, as well as designer stating we would be getting deposit back. The check they deposited was only to hold price of pool, which is also in text messages with designer.
Premier Pools & Spas- So. Florida is under new ownership & management. We are assuming responsibility for any open issues with pools built before 2/2020 when the new team came in. We would like to do whatever is needed to make old customers happy and clear up and unresolved complaints.
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate their response to open complaints. I am just Looking for my deposit back of $1000. I am unhappy that they just took the salesman's word that we were approved for financing like I said we were never approved for financing per text messages that we have with the salesman. The salesman also said we would be getting our deposit back. All we are looking for is our deposit back of $1000 thank you.
Im sorry you had this proble . Please contact me directly at ***@ppas.com and I will make sure this is resolved by tomorrow latest .
The construction price for building my pool was increased by over 25% ($12,000) of the original estimate after 2 deposits have been made.
On 10/9/2018, I entered into a contract with Premier Pools and Spas to build my pool for a total construction price of $46,160, and gave them a 10% initial check deposit of $4,616.00. It was understood that although the pool screening would be done by another company, Premier Pools and Spas would be responsible for constructing the footers needed for the screening. This is evident by the fact that the original estimate provided me by my salesman (Dana Pekunece) for this project, contains a line item showing that footers were included as part of the estimated price.
Once the permit was issued, the Construction Manager for my project (Tim Lookabill) met with me at my house on 1/18/2019 to go over the details of my project, and at that time I made a second deposit to begin construction, in the amount of $14,540.40.
On 1/22/2019, I received a phone call from Dana (my salesman) asking me to let him know when I've signed with a screen contractor, so he can price out the footer. I told him that the estimate he gave me already included a footer, he said no it did not. I immediately emailed him a copy of the cost breakdown he left with me, and pointed out in my email that the 7th item down on that cost breakdown clearly states "footers for pool enclosure". Following is his exact response to my email: Hi ***,
Yes, I stand corrected. I have 4 12" x 12" footers included. I *** need Plan from Screen contractor letting me know footers needed".
After receiving the plan from my screen contractor, I received a call from Dana informing me that my original estimate would be over $12,000 higher due to the footer requirements. I explained to Dana that this was not what we agreed on, I did not budget that much money for the pool, and if I had been given these numbers before, I would not have agreed to move forward with the project. I should not have been presented with a contract to sign without them first knowing what the cost of the footers, which is obviously a substantial cost of this project. Dana then referred me to the president of the company, *** to work out a resolution to this matter. After explaining the matter to *** in an email, and providing him a copy of the original estimate, the following is his response copied directly from the email: I have never seen this document before. All we go by is the contract that you signed. This is nothing more than an estimate that may have changed. On contract, you purchased no footers.
After several more email correspondences with ***, the final email that I received was on 03/04/2019 stating that they were currently getting pricing from other contractors for the footers. However, my requests for updates concerning these pricing from other contractors have been ignored.
The resolution that I'm seeking is very simple. I would like for Premier Pools and Spas to provide me with a much more affordable solution for building these screen footers, or refund my deposit. But at this point, they have not made any attempts to present me with a resolution, my emails are going unanswered, and they are not refunding my deposit in the amount of $19,156.
Apr 1, 2019, 2:30 PM (20 hours ago)
to Better
Hello Nidia,
I'm sending you this email as an update to my complaint in the case below. Premier pools has reached out to me and we were able to reach an agreement. Thank you for your assistance.
Thanks
Deceptive sales practice. Damaged property and have not fixed to standard it was prior to damage.
6/26/18 *** sold us a in ground pool. He stated the gunite, plumbing was to be done a certain way which would increase cost due to being done in a "premier" way and advised that the chainlink fence would be sufficient for a safety barrier. During the gunite spray the fence was covered in gunite. Attempts was made to clean fence which caused rusting on the posts, rails and chainlink. After multiple attempts to advise the gunite was sprayed in what appears to be the "wrong" way according to premiers documentation we were told that was never said and hung up on. The plumbing was not completed with the couplings as told during presentation indicating using traditional 90 degree methods would cause more stress on the pumps vs the sweeping 90s which cost more and cause less stress on the pumps. During construction premier had a bobcat enter through a different gate then specified causing damage. The fence and gate were addressed however the rails, and posts were changed leaving the degraded chainlink in place and the gate that was placed back was spray painted with silver paint not matching the rest of fence. Emails were sent multiple times and the final email stated the fence was fixed and premier was not going to do anything else with it. They also advised the fact that we were told the fence was sufficient as a safety barrier was erroneous. It *** now cost us more money than we were told we needed, paid more for parts that we did not receive and was done against what premier advertised and now have a fence that is spray painted and degraded. It is now 1/25/19 and we still do not have a finished product when we were told it would take only 12-14 weeks. Attempts were made to contact all levels of management prior to this complaint with no avail. The complaint process was followed as stated on website with no phone call or emails back in regards to concerns or problems.
We are looking to have the fence be replaced to the condition it was prior to the damage and be refunded the amount for permit changes at the city and be met half way for the safety barrier since we were told we didn't need one at the time of sale.
Gunite was shot according to standard gunite process. PPAS used Prestige Gunite, which does the majority of the gunite work in the state of Florida. After the gunite was applied, the homeowner was contacted by the Construction Manager, by phone. The discussion was that the gunite was applied correctly and that Prestige does not do any work different than what is their standard process. The only difference is in the thickness of the pool walls, floor, and beam. PPAS standard is 10" pool beam, 6" walls, and 6" floor. The beam was 10" thick, the walls were 6" thick and the floor was 7" thick. Homeowner stated that the floor was to be shot first per his sales presentation. The presentation states that the gunite is applied from the floor up to the top of the wall and pool beam.
The plumbing fittings that were shown in the presentation have not been approved by the homeowners's municipality which was also conveyed to him by the Construction Manager. PPAS does not charge the customers more money for the sweep fittings that were shown in the presentation.
During the gunite process, material was sprayed onto the homeowner's fence. When Prestige Gunite went out and cleaned off the material, the cleaner oxidized the fence top rail and line posts. PPAS had the top rail and line posts replaced as needed. During an inspection of the repair by PPAS, we found nothing wrong with the mesh of the fence itself. The gate was repaired and sprayed with a silver touch up paint. The perimeter fence is of an unknown age and as such, any repair that was done does not blend in with the existing fence. PPAS is not replacing anything else than what has been done to date.
Regarding the perimeter fence not meeting municipality safety code for a pool barrier-the homeowner is correct that it does not pass *** The Construction Manager met him on site and discussed this with him around the end of October, approximately. He was told what the code was and what would need to be done for the fence. At that time, he said that he was working on the fence to get it to code but it would take a lot of grade work to meet the height requirement. The pool safety features are the homeowner's responsibility and as such, PPAS *** not pay part of the child safety fence. This project has been waiting for the safety features to be completed by the homeowner since 11/30.
The correct date of last interaction with the homeowner was via email with the Construction Manager on 1/28 in response to an email from 1/25
(The consumer indicated he/she DID NOT accept the response from the business.)
For the issue of the gunite work, during the sales presentation it was explained that Premier places a correct way of gunite application different than everyone else. So if Prestige does the majority of the gunite in florida and if its an industry standard to apply the gunite in the fashion it was applied then why was it explained in detail to use a 2-4' base along the floor then working up the wall from the bottom up and told that they are the only ones that apply in the correct fashion.
The plumbing was conveyed by the sales manager at the time of sale that was the type of plumbing that was used and the attention to this minor details is what made them better than anyone else giving us quotes. Once the plumbing was done and we as homeowners/ consumers questioned why we had the traditional couplings then we were told by the construction manager that they didn't have authorization to use the sweeps. However it was only after questioning and way after the contract was signed did we know this.
The fence- As stated in all complaints and correspondence the rails and posts were fixed and replaced. However the mesh chain link is degraded and obviously pitted. The issue is not with it matching due to the aging process with the rest of the fence but the fact the whole gate is sprayed painted and the mesh chain link matches none of the other sections of fencing that was installed. Pictures have been provided of the fence before, during and after repairs and obvious damage is still noted.
Safety fence- Again at the time of sale the sales manager advised the fence was the homeowners responsibility but would only be roughly $500 to bring it to code. Once that money was spent the construction manager did come out and confirm in his opinion he thought it would not pass *** to the mesh size. When asked how we could come to an agreement on meeting half way with something else that would pass, he stated to continue with the grading and he would request a "soft" inspection as a favor from the city to confirm or deny the ability to pass *** a safety barrier. There was never a dispute about that portion of the conversation that was had with the construction manager. However, as a consumer it was explained by a PPAS sales manager that we would not need anything more than previously stated. As it was explained and we knew the safety was the homeowners responsibility and we did as instructed, now it does work and is now costing us an additional $1500. Also, if PPAS knew the fence would not pass, why was it offered for the soft inspection which was never completed and the continued text messages about adding the alarms to interior windows and doors prior to the safety inspection?
Time frame- As for the time frame of stating PPAS have been waiting on us since 11/30, is only partially true. Prior to making final payment I wanted the already paid for items to be fixed and installed. The deck did not meet the blueprinted drawings requiring the crews to come back multiple times to fix and when it still did not meet the blueprinted drawings we had to wait on a refund for the short changing of the portion they did not install, the hurricane pad was cracked in half, and the fence is and at the time still had not been fixed. So prior to giving final payment, we wanted those items to be corrected.
Final- The problem is not with any of the construction managers themselves. The problem and premise of this complaint is the deceptive sales tactics that we feel were used in order to gain the business. At the time PPAS was the final quote that we had from other companies. It was questioned about what other companies gave with there price in terms of sod pallets, safety barriers and this is when the sales manager made the "sale'. It was explained PPAS do the gunite superior as explained above and in literature, the plumbing was superior as explained above, they didn't offer any sod pallets as other companies do due based on the way they complete the excavation. It was told we only would need maybe a 1/2-1 pallet of sod which for our grass was maybe a 100 bucks and they only required a 12-14 week time frame based on weather. The sales manager again stated the reason he was more than everyone else was because we got a better quality pool with minor over dig and left with a better product and that he was honest with us about not needing a baby fence around the pool because we had the perimeter fence which would save us money. He then went on to say why would we trust anyone else who wouldn't tell us those things and that the reason they were more was because of the gunite process using more material than other companies and the plumbing cost more. All this was backed up by literature and pictures of other companies supposedly doing it wrong. I have called other pool companies that were shown doing it wrong and they use prestige gunite, the same gunite company PPAS uses that apply it to industry standard. So far we have gotten a pool that is sprayed just like the majority of others that don't match the sales book description, traditional couplings, a deck that does not match the blueprints, we now need 5 pallets of sod to re sod the yard compared to the 1/2-1 as told by sales manager, a spray painted gate and damaged fence. I have all pictures from before during and after with blueprints and measurements to confirm everything stated above in terms of damages and the causes for the delay in getting a finished product. I trusted the sales manager and have learned to get everything in writing on the contract due to having PPAS tell me the above was never stated.
The gate damage was done by the grade contractor. The grade contractor made reparations by hiring a fence company to repair what was damaged. This consisted of rewelding the corners of the poles and reusing the mesh that what was on the gate prior to the repair being done. The fence company did not remove the mesh from the gate and replace with different mesh as the mesh was not damaged. This was a repair and not a replacement, so the original material was used. The fence is in its prior state.
Per customer agreement and Authorization to dig forms, that the customer signed prior to beginning this project, Premier Pools and Spas, per agreement, is not responsible for permitting fees, Municipality codes or restrictions when it comes to safety features required of every pool owner. Customer was informed of these restrictions and upon first sight, his fence seemed to be to code but we informed him to check with a fence company as we are not qualified to give a definitive answer. We do not provide child safety fences, nor are we responsible for them. Per our Authorization to dig, Owners are responsible for all safety features installed at the home and as such, would also be responsible for any permit fees, material costs and installation costs, this agreement was signed by this customer.
Failure to deliver per contract & design.
Premier Pools & Spas refuses to properly install the tile per the approved design *** supplied. Additionally they have failed to install gunite per the his sales pitch or use 45 joints exclusively per his own words in the sales visit. I have also had to supply work and materials that were to be covered per the agreement but apparently failed to list in writing.
*** argues that the tile we selected, which is almost identical to his renderings that were part of the contact in a fashion similar to the design, opting for a much lessor tile install.
Premier Pools also had me buy additional gravel due to an over dig that they failed to use, instead burying on the property. They have failed every inspection date and continually leave my property littered with trash and left unsafe knowing that I have a small child on the property.
Correct tile and refund or discount for the extra gravel and drain i installed in the amount of $1000.00
Document Attached***
WE have acknowledge that the step tiles installed on the bench in the deep end of the pool, which are code required are not level. We have informed this customer that they *** be removed and reset by the plaster crews, whom should have done this in the first place.
However, this customer did not purchase additional step tiles, and while the drawing shows all options available to be on his pool, it is just an artist conception drawing. We have provided a detailed estimate of all items this customer wanted on his pool, and they did not elect to add additional step tile. In good faith, we have offered this customer a chance to add these at our cost to help them achieve the look they want. He has declined to do so.
As to the dirt that he mentions. I have attached the sign off paperwork all customers are to sign and agree to before we begin excavation. His soil was not load bearing and had a tremendous amount of muck in the bottom. He acknowledges this in a email sent to us that the builder did not use proper dirt. Needless to say, we do not know what we are digging into until excavation is done, which is why we require all customers to sign our form stating that if additional fill is needed to support pool, it *** be his responsibility to pay for this.
(The consumer indicated he/she DID NOT accept the response from the business.)
As mentioned in regards to the tile it does not meet the renderings PPAS provided with the quote. *** and *** afterwards have made claims that the contract and the renderings state that they are not representative of the finished product, yet this is not in writing anywhere as they state. These renderings were used in the decision process to accept PPAS' quote and sign a contract with them. They never mentioned at any time that the renderings would not match the actual pool. The contract and drawings state a tiled edge, not simple misc. tile pieces leading us to believe the whole edge would be tiled.
We acknowledge the over dig, but the muck layer at already been passed. Their was not a "tremendous" amount as they claim, I can happily provide pictures and pictures of the unsafe environment they left behind due to missing and incomplete barrier fencing. We didn't have an issue buying additional rock until it was not used and later a change order given to us for signature, yet not copy ever received by us.
Furthermore *** and PPAS have yet to provide the quote for the additional tile as they state in their response. So their is no way we could have declined, but still feel this was part of their sales quote and now that the contract is signed is simply another tactic to get additional money from us.
Document Attached***
When designing a pool, several elements in the initial drawing are shown to demonstrate what the final pool could look like with all options available. Designer sat down with this customer and went over all options available and cost factors associated with them. Once this has been done, a 3 page itemized cost sheet was emailed to him to review prior to signing contracts. These documents were sent to Mr Altman and reviewed, and at time of contract, each item was again reviewed with customer and signed off on. If you look at option 11 and 12 on these documents, you *** find that customer did not opt to have these tiles included on all steps not required by code. We have offered to Mr. Altman the ability to pay our cost to have them installed directly to contractor, again he has declined.
(The consumer indicated he/she DID NOT accept the response from the business.)
No review was ever done stating the pool would not be built as designed. In fact it was presented to us that the design is what we'd receive. Drawings beyond the renderings included with the quote were all that were presented at time of contract signing.
PPAS wanys final payment on incomplete pool. I want to hold some money back. We are at a standoff
PPAS signed a contract to deliver a pool. The estimate was 12 weeks max. We are 20 weeks into this and they want final payment on incomplete pool. I have had subcontractors threatening liens. I have requested to hold some money back until all issues are completed. They have refused. The project stands idle.
Complete the pool, prove it to be functional and passes *** before final payment.
WE have contacted this customer for a list of his complaints and have completed all necessary items that he requested and consider the matter to be resolved. WE have not heard from customer on any other outstanding punch list items and *** be glad to address any that may come in the future.
Pool contractor's electrician wired the pool timer backwards. The OFF position powers the high speed pump while the ON position turns it off
I have repeatedly asked PPAS leadership and workers to fix this issue. My pool service company tells me every week that the timer is wired backwards and that could lead to confusion and/on a shock hazard. PPAS *** not even call me after text and email requests to fix it.
DESIRED RESOLUTION::Have licensed electrician switch the wired so ON turns it on and OFF turns it off.
The timeclock this customer has is a dual time clock for a 2 speed pump. THe first timer turns the pump on and off. The second timer that he is referring that is wired wrong is for the high speed on an off. The electrician that wired this is a master electrician and has gone back to look at this issue and has concluded that the time clock is wired correctly, according to manufacturer specifications and the installation of this timeclock has been inspected by a licensed city inspector and has passed. It sounds like the chemical company taking care of his pool do not know how to operate a dual time clock. There is nothing to repair.
(The consumer indicated he/she DID NOT accept the response from the business.)
My pool service provider has dozens of customers with similar or exact dual timer set up. He says none of his other customer's timers operate where OFF in on and ON is off. I don't think the City inspector was aware that the operational function was reversed. I would accept a resolution where the City Inspector, the Electrician meet with the homeowner to validate Premiere Pool's assertions. It makes no sense to me that a switch in the OFF position should energize the high speed function on a pump.
We hired Premier to build our pool and paid them $35,500. When it was finished and filled it was discovered the skimmer didn't get hooked up. That was resolved the following week. However, because of the skimmer not getting hooked up, our deck collapsed. It has been a month now and nobody has been out to repair it. It has been one excuse after another. *** (manager) is now ignoring our phone calls and texts. They keep telling us "somebody is coming out to fix it" and nobody ever shows. Our plaster has white spots on the tanning ledge and floor of the pool. We now have dark yellow spots all over the pool which we've researched and found out it's probably rust from the rebar. We asked about it and again, they are ignoring us. When we were interviewing pool companies, we knew there were issues with the Premier franchise on the west coast of Florida.
I voiced my concern with *** and he assured me that the problems were only with that franchise, however, upon further research, it's with all their franchises. Spend the extra money and hire somebody else. We have been waiting a month for somebody to fix these issues. This has been the worst experience ever. They are horrible people with no integrity. As soon as they collect the last payment, they *** not communicate with you again. In addition, our salt system doesn't even work. Stay away from these people. If you're on the Treasure Coast, use A & G or Pools by ***. I wish we had. We even told *** that he left us no choice but to file a complaint, he apparently did not care because we didn't get a response from them.
Product_Or_Service: Pool Installation
Finish the job I want my deck fixed (it's already been fixed 3 times now, horrible job). I want the cracked coping fixed. I want my salt system fixed. I want the yellow spots in my pool gone. I want all the repairs to be done properly. And any other issues that come up, I want fixed in a timely manner. This means within a couple of weeks Premier!!!
We have contacted the Customer to resolve the issue. The issue stems from a leak that has occurred in the pool that has affected the deck area. The leak and deck repairs are scheduled this week and should resolve the customers issues. WE only wish the customer had contacted us first to get a resolution quicker.
The company has known since March 27, 2018 that we've had issues with our pool and we have been waiting since March 28 for our deck to be repaired. First I was told that their truck was in the shop on 03/28/18. Then on 04/03/18, I was told that the repairs would be done by the end of the week. As of 04/13/18, repairs still haven't been made and I contacted *** with Premier Pool and he said he thought the repairs were made, I informed him that they were not done yet. Now there is a new employee with the pool company, ***, who has been the most helpful thus far. He told me he was meeting with the deck guy on 04/23/18 (a month later). Deck repairs started on 04/26/18 by removing the pavers. Upon the pavers being removed, it was discovered that there was no "fill" around our pool. *** stuck a piece of rebar in the ground and it went about 4' down. Now they have to tear out even more deck, compact it, fill it and replace my deck. It has been 42 days since I notified them that we are having issues. And ***, the manager or owner (not sure which), has totally ignored my text messages. This is the worst customer service. These issues shouldn't have even happened to begin with if they did the job properly. Our area around the pool should have been filled and compacted. And for them to allow this to go on for 42 days is beyond ridiculous. Consumers be warned and stay away from this company. Fix my pool Premier!! Thank goodness for your new employee, ***!! *** told my husband that our skimmer didn't get hooked up until after the inspection by the city because he knew it wouldn't pass!! I told *** this and he chose to ignore it. I have since spent $3,025 in landscaping around my pool (prior to my knowledge of not having my area compacted) that may have to be dug up to make the necessary repairs.