I am rejecting this response because: Never received the money for my safesA person called my grandson & said the check was mailed to *** *** *** Oroville no check was in mailbox*** *** is suppose to own business now*** and *** *** were previous ownersThey
claim they longer own BusinessID
This customer called and could not get into her safe. We tried to help her out over the phone many times and insisted we come out at our own convenience so as not to incur a service charge for mileage that would be over and above our standard minimum charge. She agreed to the minimum...
charge before we arranged for the service call at her home. She is free to use a local company in her town but chose us assuming because of our low price and years of exemplary customer service. We performed the job very timely in less than 30 minutes upon arrival and instructed the customer on how not to place things in the safe that block the door mechanism from operation. We spent extra time instructing her on how to open it if she neglected to not put things in the safe correctly and blocked the bolt mechanism. We heard no complaint about this until she called us today (months later). If you check our posted pricing we are not only reasonable but below the industry standard. We feel we not only performed the job we were asked at the price that the client agreed to but went above and beyond to arrange a schedule that matched up with another call in her town 40 minutes away with no mileage charge due to her living in a very rural location and went beyond the call of duty with excellent customer service at the time of the call.
I am rejecting this response because: Never received the money for my safesA person called my grandson & said the check was mailed to *** *** *** Oroville no check was in mailbox*** *** is suppose to own business now*** and *** *** were previous ownersThey
claim they longer own BusinessID
This customer called and could not get into her safe. We tried to help her out over the phone many times and insisted we come out at our own convenience so as not to incur a service charge for mileage that would be over and above our standard minimum charge. She agreed to the minimum...
charge before we arranged for the service call at her home. She is free to use a local company in her town but chose us assuming because of our low price and years of exemplary customer service. We performed the job very timely in less than 30 minutes upon arrival and instructed the customer on how not to place things in the safe that block the door mechanism from operation. We spent extra time instructing her on how to open it if she neglected to not put things in the safe correctly and blocked the bolt mechanism. We heard no complaint about this until she called us today (months later). If you check our posted pricing we are not only reasonable but below the industry standard. We feel we not only performed the job we were asked at the price that the client agreed to but went above and beyond to arrange a schedule that matched up with another call in her town 40 minutes away with no mileage charge due to her living in a very rural location and went beyond the call of duty with excellent customer service at the time of the call.